Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service, Kimberley O'Doherty was fantastic sharing her expertise on Artwork set up and Colour process for production. to ensure the product arrived as we imagined it. Kimberly was also most helpful with meeting a short deadline at late notice. We will certainly use Total Merchandise again. Jordan. Blue Orange Signs.”

Helpful Report

Posted 5 years ago

Thanks for the review Jordan, we're always happy to help any way we can! Enjoy your products and we look forward to your next order.

Posted 5 years ago

“Excellent service & amazing top quality product. Our branding looks fantastic, we couldn't be happier - we've ordered more since and different styles! Thanks Samantha for all your friendly and professional help! So pleased I found this company, we will be back for more! :)”

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Posted 5 years ago

Hi Farrah, Thanks for leaving such a lovely review. We look forward to your next order!

Posted 5 years ago

“Massive thank you to Samantha for all the support I received regarding a recent order. She sent me many samples so that I was sure to order the right product and was extremely helpful and patient throughout. quick turn around from order to delivery and we are extremely happy with the product. this is the second time I have used this company and will continue to do so. thanks again :-)”

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Posted 5 years ago

Thanks for the review Katy. Sam and the team look forward to your next order!

Posted 5 years ago

“Leah has been excellent - products are great”

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Posted 5 years ago

Thanks for the review Jess, Leah and the team look forward to working with you again soon.

Posted 5 years ago

“I have ordered items from Total Merchandise on several occasions and I am always happy with their service. The Sales team are always very professional and helpful and go that extra mile to accommodate requests.”

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Posted 5 years ago

Hi Claire, it's lovely to hear from our returning customers! Thank you for the review and we look forward to continuing working together.

Posted 5 years ago

“There is a good choice of merchandise and the order process is quick and easy.”

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Posted 5 years ago

“Overall I was very happy with the service. Communication was good right from the quote stage to completion. We received our order soon after submitting our artwork and the bags look great.”

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Posted 5 years ago

Thanks for the review Vicky, don't forget to tag us in your photos @totalmerchandise

Posted 5 years ago

“Stress balls were very good value for money and an excellent give away to people our charity supports.”

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Posted 5 years ago

“Totally loved my purchase!!”

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Posted 5 years ago

That's what we like to hear Shaquila!

Posted 5 years ago

“My experience with Total Merchandise was amazing. The email communication from the staff is fantastic and they are extremely helpful. The quality of the product was just what we were looking for therefore I would recommend them to anyone looking for promotional merchandise!”

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Posted 5 years ago

Thanks for such a great review Sophie, we love a good recommendation!

Posted 5 years ago

“100% helpful and reliable. Excellent print quality. will use again”

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Posted 5 years ago

Thanks for the review Sue. We always aim for 100%!

Posted 5 years ago

“great service and great help from Holly”

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Posted 5 years ago

Thanks for the review Charlotte!

Posted 5 years ago

“My contact, Tatiana, was very patient with my various changes. My negative feedback was the way the Payment Request email seemed to include no useful information relating back to my orders. In addition we ordered goods worth over £3700 and were refused a credit account with you. Made it a nightmare to keep track of whether an order was being progressed or not, as I had to pass the invoice to a different dept. for payment each time.”

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Posted 5 years ago

“As a first time buyer of merchandise I was a bit nervous of ordering - I need not have worried. The help and assistance with colours, design and positioning of logos, especially from Robyn, was excellent. Nothing was too much trouble and replies were very prompt. I would definitely recommend TM.”

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Posted 5 years ago

Thanks for the review Susan, no need to be nervous with us! We look forward to your next order.

Posted 5 years ago

“Great service and really good products!”

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Posted 5 years ago

Fantastic news, thanks for the review Emma!

Posted 5 years ago

“Great Customer support and very quick service time. Emails were responded to right away and I have had no problems. Cost is slightly higher than some other suppliers but my products have been good quality”

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Posted 5 years ago

Hi Phillip, Thanks for the review, we always strive to be competitive on pricing to provide the best service possible.

Posted 5 years ago

“always prompt, reliable. Nothing is too much trouble. Always ready to give advice. Can not be faulted.”

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Posted 5 years ago

Thanks for the brilliant review Daphne, always happy to help!

Posted 5 years ago

“We've been using Total Merchandise for several years now. Always an excellent service. Quick quotes, deliveries are made before the deadline and competitive rates. I've not found another merchandise supplier that comes close.”

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Posted 5 years ago

Fantastic review, we're flattered. Thank you. We hope to continue doing business with you for years to come!

Posted 5 years ago

“Always easy to deal with, quick delivery and great products.”

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Posted 5 years ago

“The service I received along with my merchandise was excellent.”

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Posted 5 years ago

Nice one Cyril! Thanks for the review.

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews