Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sales assistant (Holly Hicks) was extremely supportive. She gave me advice about how to produce an effective design, and when we had trouble with the graphic format she got her design team to help us free of charge. She helped expedite the order so it arrived in time. We raised £800 for charity from the sale of our glasses and other merchandise, and this wouldn't have been possible without the help of Holly and Total Merchandise. Thank you!”

Helpful Report

Posted 7 years ago

“Brilliant customer service, fast delivery. The design team prepared the Artwork to an excellent standard and the finished products looked super! We will definitely be using Total Merchandise for future projects! Thank you once again!”

Helpful Report

Posted 7 years ago

“Friendly, Helpful Staff. And very patient when I kept changing my mind!”

Helpful Report

Posted 7 years ago

“Very good service & communication, and everything done to the rather tight time-scale - full marks!”

Helpful Report

Posted 7 years ago

“Every time we order from them, it's effortless, the quality is good and the products arrive on time.”

Helpful Report

Posted 7 years ago

“I have been used Total Merchandise for over 10 years now and have never been disappointed with their professional yet friendly service and the quality of their work.”

Helpful Report

Posted 7 years ago

“Very happy with our order, when we need more stock Total Merchandise will be the first place ill go. Kelly was very helpful and got my order sorted a.s.a.p.”

Helpful Report

Posted 7 years ago

“Efficient service”

Helpful Report

Posted 7 years ago

“The order arrived”

Helpful Report

Posted 7 years ago

“We were very please with your product. Everyone said how good the water bottles are.”

Helpful Report

Posted 7 years ago

“Used Total Merchandise a few times now and always very helpful with my awkward requests and deliver as promised. Very pleased with the service.”

Helpful Report

Posted 7 years ago

“Order arrived quickly and was of good quality but the sales team were much too pushy, didn't even give me a chance to reply to emails before chasing responses several times, it was far too much.”

Helpful Report

Posted 7 years ago

“Both the service and product were excellent! We will definitely be returning.”

Helpful Report

Posted 7 years ago

“We ordered some merchandising material for an event. The whole experience was rather straightforward, just what you need when you have a busy schedule. There was only a little downside as on one of the items we didn't receive the full quantity order and this was only communicated to us on the day of the delivery. But as soon as I reported the inconvenience a refund on the undelivered part was immediately organized and the person looking after this was extremely helpful. Her help made up for the inconvenience encountered and I would certainly use their services again.”

Helpful Report

Posted 7 years ago

“They went out of their way to get the product to us on time and even carried the cost for a morning delivery, just so that it got to us on time. We ordered the pencil tin with personalised print on the front and the quality was better than expected. Highly recommended!”

Helpful Report

Posted 7 years ago

“I was very happy with the speed in which my order was handled and I was very happy with the product as well as the price and the fact it was delivered on the day I was told. I would recommend Total Merchandise to anyone!”

Helpful Report

Posted 7 years ago

“Great product. Looks fantastic and for a good prize. Managed to get it to us in a very short time. Great customer service.”

Helpful Report

Posted 7 years ago

“Quick service and delivery once order placed”

Helpful Report

Posted 7 years ago

“The products were great quality and delivered efficiently by a professional team. I would definitely buy from Total Merchandise again.”

Helpful Report

Posted 7 years ago

“Always great service and quality”

Helpful Report

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews