Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,020 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The member of staff Joanna - was extremely helpful, as we were undecided about what we wanted originally. Joanna was very quick with her responses and the samples required were very quick to arrive. The products are hard wearing and will please our new clients at the start of September 2018. We would recommend Total Merchandise in the future and we will most definitely re-order.”

Helpful Report

Posted 6 years ago

“Very easy to deal with, great communication, good product / print quality.”

Helpful Report

Posted 6 years ago

“Great customer service. Samantha was great keeping in touch and providing proofs for approval.”

Helpful Report

Posted 6 years ago

“A excellent service provided by all at Total Merchandise”

Helpful Report

Posted 6 years ago

“This is our second time using Total Merchandise. Samantha Robbins was delightful. Professional, efficient and kind.”

Helpful Report

Posted 6 years ago

“They were able to provide the product and specifications that we required at a fair price, with good customer service.”

Helpful Report

Posted 6 years ago

“Speedy process and delivery on time. Goods as described.”

Helpful Report

Posted 6 years ago

“Great communication, great price and fantastic quality”

Helpful Report

Posted 6 years ago

“Great service. Prompt response and quick to answer queries. Only marked down slightly as the delivery address wasn't updated as asked, so our goods were delivered to the wrong site.”

Helpful Report

Posted 6 years ago

“Always helpful and fast to respond to questions, always do what they say they will do, when they said they would do it .”

Helpful Report

Posted 6 years ago

“Good range of, well-priced products of the type I was looking for. Staff were polite and worked efficiently. Bottles printed within a very short time-scale and delivery to me here in the Scottish Highlands was very prompt ~ unlike some suppliers! Not in use yet but certainly very happy with the bottles and the printing done. Thank you. D. Craig.”

Helpful Report

Posted 6 years ago

“I made lots of changes to my order along the way, but this was never any problem. Many thanks”

Helpful Report

Posted 6 years ago

“easy order, quick turnaround and helpful”

Helpful Report

Posted 6 years ago

“Joanna was very helpful from the start all the way through, even when i had a very tight deadline. thank you”

Helpful Report

Posted 6 years ago

“Loved how responsive you were, and able to adapt to my needs. Thank you!”

Helpful Report

Posted 6 years ago

“Speedy, efficient, cost-effective service.”

Helpful Report

Posted 6 years ago

“Very quick service”

Helpful Report

Posted 6 years ago

“Our water bottles look amazing and the ordering process and customer service was fantastic! Will happily use TM again!”

Helpful Report

Posted 6 years ago

“Prompt and efficient service, Highly professional Staff, Their priority is ensuring customers are always 100% satisfied with every aspect of their service. Great Quality Products, Competitively Priced and Delivered On Schedule”

Helpful Report

Posted 6 years ago

“We were looking for a specific product which you had, and you helped us through the process of customizing it, and sending us proofs at various stages The final product was delivered swiftly and exceeded our expectations”

Helpful Report

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,020 reviews