Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Quick and easy service to use - quality of product met our expectation”

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Posted 7 years ago

“Once more Robyn and the team at TM delt with our latest order with great efficiency and speed. If your thinking of merchandising for your club, look no further. I would highly recommend them. Chris Cater Commodore, Shropshire Sailing Club”

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Posted 7 years ago

“Quick service.”

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Posted 7 years ago

“Great service as always”

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Posted 7 years ago

“Abbie Gilroy was very helpful during quotation and order process. Kelly White kept me informed on delivery and clearly outlined the process for any post delivery queries I ordered cleansing clothes which are excellent quality, very happy with the colours, & replica logo - would highly recommend :)”

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Posted 7 years ago

“delivered on time with good products”

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Posted 7 years ago

“I though the customer service was quite poor. I was extremely detailed in all my emails asking for specific items and customisation, even attaching photos of what I would like everything to look like. I would then get an email back saying yes, but the proofs I would subsequently be sent were completely wrong. Nothing like what I asked for. I emailed saying how frustrating it was as I was sent a total of 3 proofs and 2 of them were incorrect. I am buying these products on behalf of a global company and we were interested in buying hundreds of orders if this first batch was successful, but I feel like this process is extremely disorganised. I never even got an apology for the mistakes, just countless, unhelpful back and forth emailing.”

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Posted 7 years ago

“the delivery didn't arrive on the agreed date, therefore we miss the products we ordered for our event.”

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Posted 7 years ago

Hi Paul, Thanks for bringing this to our attention. Every Blue Moon our suppliers do ship goods out later than they should of done, this can be due to a number of unforseen reasons, for example the print not quite being dry, which would result in an awful mess if not otherwise dealt with. I have spoken to the supplier in question about your case and asked that in future if this happens again that they quickly notify us so that we in turn can notify you. We would welcome you back to try us again in the future and if you have any more issues please ask for me directly, Regards, David.

Posted 7 years ago

“Quick, Helpful and good quality”

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Posted 7 years ago

“I was very pleased with the service and the quote from your colleague Poppy Etherington regarding a recent order.”

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Posted 7 years ago

“I have been extremely impressed by the friendly helpful customer service. The product I ordered was first class and delivered promptly. I cannot fault this company and will happily use them again.”

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Posted 7 years ago

“Poppy was very helpful and quick to respond with any queries i had.”

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Posted 7 years ago

“Prompt reply, prompt service, and great products. What more could you want?”

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Posted 7 years ago

“Great support from the team to get my order and requests how I would like them. Order arrived on time and product great quality.”

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Posted 7 years ago

“Kelly is brilliant and very responsive when things need to be done urgently!! It's nice to have someone who understands the need for speed in this industry. Products are always delivered on time and perfect condition.”

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Posted 7 years ago

“Excellent service from start to finish”

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Posted 7 years ago

“Very professional, quick turnaround and excellent quality of merchandise”

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Posted 7 years ago

“We orders branded 1 pint beer glasses for our beer festival and the quality of the glasses and the printing was excellent. We also had a tight deadline to meet and the communication from Ahmet, our sales exec, was excellent throughout the order. I would absolutely recommend these guys.... The Watchmaker's Arms”

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Posted 7 years ago

“Great comms & quick turnaround”

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Posted 7 years ago

“Excellent communication, quick delivery, great value of service/item.”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews