Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the speed and quality of product thanks to Beth Gilbert will be using you guys very soon again !”

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Posted 7 years ago

“Good prices, quick response to queries and order processing including urgent ones! Never over-promise but goods have arrived on time or early. Definitely recommend. :-)”

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Posted 7 years ago

“Early delivery in time for our conference and a good quality product (it was a repeat order).”

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Posted 7 years ago

“Everything from the initial enquiry to the delivery of goods went very smoothly”

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Posted 7 years ago

“wonderful quality, fast delivery and excellent service :)”

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Posted 7 years ago

“Lovely teddy bears, very soft, great quality, delivered fast & fabulous to team to deal with. Thanks!”

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Posted 7 years ago

“It was a quick efficient service when ordering and the goods were delivered earlier than expected”

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Posted 7 years ago

“We were able to change the proofing as many times as we needed to ensure the logo looked right on the merchandise”

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Posted 7 years ago

“Using these pens for fundraising and they are proving very popular as they are so attractive! When we need more - we know where to come!”

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Posted 7 years ago

“The order I made for the pens were very short notice but you did your very best to honour it. The Mothers were very happy with their engraved pens on Mothers Day.”

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Posted 7 years ago

“Easy to do business with, managed to turn order round and deliver within very short timescales. Delivered when they said they would and happy with the finished products. Really good customer service. Thank you.”

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Posted 7 years ago

“We have used Total Merchandise twice now, last year we purchased calico bags to promte the Fifty plus and Youth forums of Cardiff and the Vale of Glamorgan. This year to purchase both pens to promote the Vale 50+ Strategy Forum and USBs to promote the forum but to also be used by digital champions to support digital inclusion. The service is excellent and very flexible. The team have responded quickly and efficiently to at times our need to change the brief. I have no hesitation recommending TM and indeed have done so to a national charity. JP Older Peoples Strategy Coordinator.”

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Posted 7 years ago

“Product is of high quality and arrived as promised, could not ask for more.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Total Merchandise went out of their way to make the order to delivery process very simple and easy. Robyn who looked after my order was in regular contact and made sure that I could get the most out of my budget. If you are looking for quality give a ways and need a company that will delivery on their promises - give them a call.”

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Posted 7 years ago

“Good quality, reasonable price, and fast delivery.”

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Posted 7 years ago

“The customer service was excellent and all staff were very helpful. The turnaround of product was amazing too. We will be using them every time.”

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Posted 7 years ago

“Needed some printed luggage labels in a short timescale, excellent service and delivery.”

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Posted 7 years ago

“Efficient friendly helpful service”

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Posted 7 years ago

“The speed of production and delivery”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews