Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,022 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely delighted with the service and product I have recently bought from you. Holly looked after my order and was great, she even managed to move the delivery date forward to accommodate me at the last minute. The quality of the product is great and we will definitely be ordering again!”

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Posted 6 years ago

“Great service and response from Holly and the team - from initial enquiry to delivery was a about a week or so”

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Posted 6 years ago

“Excellent service and excellent price !!!”

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Posted 6 years ago

“Working with Samantha at Total Merchandise was a pleasure. She was very responsive and helpful, and the communication and level of service we received was great. The product arrived on time and in great condition. Overall very pleased and will use them again!”

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Posted 6 years ago

“Fast, Fast, Fast - from quotation, to proofs to delivery :-)”

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Posted 6 years ago

“Good communication, goods arrived on time”

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Posted 6 years ago

“Great customer service, very helpful, got everything printed within a tight deadline, and the products look great. Only issue is that the pens we ordered are a bit temperamental and don't always work.”

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Posted 6 years ago

“Product delivered on time and correct.”

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Posted 6 years ago

“Very helpfull company with great service”

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Posted 6 years ago

“It was such a smooth process and they product came out great! Definitely would use again.”

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Posted 6 years ago

“Really helpful staff and extremely pleased with the personalised products I ordered”

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Posted 6 years ago

“The items purchased are as shown on the website and we like them. It did take a number of contacts to resolve my questions and the items that arrived were not exactly in the colour combinations requested, although that did not affect their suitability in the end.”

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Posted 6 years ago

Hi Sara Our apologies if you’ve experienced anything less than our usual five-star service. I understand that the order processor contacted you about this particular issue. We’ll be in direct contact with you shortly to discuss the situation. Kind regards, Total Merchandise.

Posted 6 years ago

“Very happy with the service from start to finish. Delivery was actually sooner than I expected. Website easy to follow for ordering and staff helpful with enquiry when I needed to call through. Quality of products is exactly as I expected and happy to be handing out as promo items at shows. Would use again.”

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Posted 6 years ago

“The product was fantastic however the efficiency of the customer service team was a little less so, however overall I am happy.”

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Posted 6 years ago

“Really efficient and quick service from all staff involved in my order. Thank you very much.”

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Posted 6 years ago

“Very happy with the quality of product, quality of service and the speed of service. Very helpful and quick delivery, so can't fault the service provided at all. Thank you.”

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Posted 6 years ago

“Very helpful. Happy with end product. Thank you”

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Posted 6 years ago

“Good service an communication and a quality product at the best price I could find”

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Posted 6 years ago

“Fast replies, fast delivery and great product.”

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Posted 6 years ago

“I wanted to order express items but the member of staff I talked to on the phone apparently hadn't heard of them. Replies to my e-mail queries appeared to be standard replies and didn't answer specific questions I had. It would also be helpful for replies to e-mails to include the sent email/e-mail chain to enable both parties to more easily follow the conversation. After specifically asking about payment in respect to the tight deadline, a few hours later I was told that I only had 30mins to get payment sorted else my order would not go through in time. Poor customer service I'm afraid.”

Helpful Report

Posted 6 years ago

Dear Wendy, Thank you for taking the time to leave a review. We’re sorry you’ve received anything less than our normal five-star service. We’ve messaged you directly to discuss the issues raised. We take customers’ feedback seriously and strive to constantly improve. Kind regards, Total Merchandise

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,022 reviews