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Total Merchandise Reviews

4.8 Rating 2,027 Reviews
96 %
of reviewers recommend Total Merchandise
4.8
Based on 2,027 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Anonymous
Anonymous  // 01/01/2019
We always get fast and excellent service, no matter what the request. They turn around a request, into a quote and delivery with no fuss and excellent quality of service. Thank you !
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Posted 3 years ago
Hello Soraya, thank you for the wonderful review! We're delighted to hear that you always enjoy your experience with us and we look forward to working with you on your next order.
Posted 3 years ago
Very good experience. great quality products. Would highly recommend it
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Posted 3 years ago
Thank you for the lovely review and recommendation!
Posted 3 years ago
Excellent customer service and the products are great. I really appreciate the excellent communications
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Posted 3 years ago
Thank you for the wonderful review, Laura!
Posted 3 years ago
Totally blown away by the service and quality of the products ordered. Wouldnt hesitate to use again. #IMOCarWash
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Posted 3 years ago
Fantastic, that's what we love to hear! Thank you for the amazing review, we hope to work with you again soon.
Posted 3 years ago
Excellent products and service
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Posted 3 years ago
Hi Ross, thank you for the five-star feedback!
Posted 3 years ago
Always great service, prompt deliveries and friendly staff to deal with.
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Posted 3 years ago
Thank you for the fantastic review, Jonathan!
Posted 3 years ago
Great service thank you
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Posted 3 years ago
Thanks for the brilliant review, Hazel!
Posted 3 years ago
An excellent service from start to finish.
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Posted 3 years ago
Hi Elaine, thanks for the brilliant review!
Posted 3 years ago
Excellent service. Will use again. Amy was very helpful
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Posted 3 years ago
Thank you for the brilliant review!
Posted 3 years ago
Exceptional service, great communication and efficient turnaround. Consistently good quality too.
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Posted 3 years ago
Thank you for the amazing review, Charlotte.
Posted 3 years ago
Fantastic from browsing the website to receiving my goods. The website is easy to use, when you make an inquiry or place an order you are assigned an account manager who oversees your order with you, explains everything and ensures mistakes are not made. The goods I ordered are just what I expected. I will be ordering again in the near future.
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Posted 3 years ago
Brilliant, that's what we love to hear! Thank you for the amazing review, Mandy! We look forward to working with you again on your next order.
Posted 3 years ago
Always a delight to work with. Efficient in response and communication. Always delivering on time and exactly what you've ordered.
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Posted 3 years ago
Hello Rama, thank you for the excellent review! We're so pleased to hear that you choose us as your promotional partner time again and we look forward to working with you again soon.
Posted 3 years ago
Precise, efficient and timely delivery of our excellent recycled paper pencils. Thank you!
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Posted 3 years ago
Hi Carol, thank you for the wonderful feedback!
Posted 3 years ago
Very quick service and helpful staff.
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Posted 3 years ago
Thank you for the brilliant review, Ian!
Posted 3 years ago
Great service, quality product!
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Posted 3 years ago
Thank you for the wonderful review, Wayne!
Posted 3 years ago
Excellent customer service - tote bags were good quality as promised
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Posted 3 years ago
Thank you for the fantastic five-star review! We hope to work with you again soon.
Posted 3 years ago
I haven't seen the products purchased in person but I have seen pictures and I'm very pleased to say I'm impressed with how good they look. We've recently had a bad experience with another 'established' supplier but I've been pleasantly surprised to receive extremely quick and helpful assistance from the TotalMerchandise team whenever I've needed it which is greatly appreciated and has made a world of difference to the experience we've had with the company.
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Posted 3 years ago
Hello Ben, thank you for the brilliant feedback! We're delighted to hear that you're happy with the products as well as the experience you had with us. We hope you will choose us as your promotional partner again for any future orders.
Posted 3 years ago
loved the pens, customer service was very good and the delivery was extremely quick
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Posted 3 years ago
Hi Lauren, thanks for the brilliant review!
Posted 3 years ago
This was our first time utilising the services of Total Merchandise. Based on the service provided we would certainly use them again and recommend them to others. Prompt, effective communication with a friendly approach was much appreciated and they achieved our requirements despite being placed under unrealistic expectations. Well done to all at Total Merchandise.
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Posted 3 years ago
Fantastic, that's what we love to hear! Thank you for the amazing five-star feedback, we hope to work with you again soon.
Posted 3 years ago
Good communication throughout from Poppy & Liz. Straightforward ordering process and swift delivery
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Posted 3 years ago
Hi Carey, thank you for the fantastic review! We hope to work with you again soon.
Posted 3 years ago
Total Merchandise is rated 4.8 based on 2,027 reviews