Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,024 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Jessica was fantastic throughout each step of my order. Very happy with my branded notebooks and met my tight delivery turnaround. Will definitely order again.”

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Posted 3 days ago

“Responsive and helpful. Thank you”

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Posted 1 week ago

“The 1-1 support I received from Bethany was second to none. She had quick responses, allowed me to make changes when requested and answered any questions I had. The delivery time was super quick which was just what we needed for this project and the quality of products was impressive considering the very competitive price! Overall very impressed with this service and will use again.”

Helpful Report

Posted 1 month ago

Hi Mia, thanks so much for taking the time to review us and for sharing a photo of your finished products! We're delighted to read your comments about the experience you had working with Beth and look forward to assisting you with another order of branded merchandise soon.

Posted 2 weeks ago

“The swag looks great! 4 stars since I think it was a bit difficult to follow the communication sometimes, since it wasn't all kept in the same thread.”

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Posted 2 months ago

Hi Felicia, thanks so much for your review! We're glad to hear that you're satisfied with your finished products. We always appreciate feedback from our customers, so your comments regarding comms have been taken onboard - thank you. We look forward to assisting you with another order of promotional merchandise soon!

Posted 2 months ago

“Great efficient service and love the product”

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Posted 3 months ago

We're so pleased to hear it - thanks for the 5* feedback, Tetyana! We look forward to assisting you with another order of promotional products soon.

Posted 3 months ago

“Emma was incredibly helpful and efficient when helping me order branded company mugs. Customer service and delivery were exceptional and I wouldn't hestitate recommending or using Total Merchandise again. I have a very happy CEO, as am I.”

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Posted 4 months ago

We're so pleased to hear it, Lisa! Thanks for taking the time to review your experience with Emma and we're delighted to hear that you and your CEO are delighted with your finished mugs. Thanks for recommending us and we look forward to assisting you with another order soon.

Posted 4 months ago

“Great thanks, the trolley tokens were good quailty”

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Posted 4 months ago

We're so pleased to hear that you're happy with your trolley coins! We look forward to assisting you with another order of promotional products in the future.

Posted 4 months ago

“We placed an order for some custom a1 wall planners and they arrived quick and looked great, thank you so much!”

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Posted 4 months ago

Hi Frankie - we're so pleased to hear that you love your wall planners! Thanks for choosing us to be your promotional partner and we look forward to assisting you with another order of promotional products soon.

Posted 4 months ago

“Total Merchandise is a fantastic choice for branded merchandise. The ordering process is smooth and user-friendly, and their customer service team is helpful. I've been impressed with the quality of every product I have received. Highly recommend!”

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Posted 5 months ago

Thanks for the fantastic feedback! We're delighted to hear that you had a great experience ordering with us and look forward to assisting you with another order soon.

Posted 5 months ago

“Great experience. Super quick response time and turnaround for the order. Couldn't be happier. Just wish that you guys shipped outside of the UK as that would've made the process a little easier.”

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Posted 5 months ago

Thanks for taking the time to share your feedback with us! We're glad to hear you had a great experience ordering with us and look forward to assisting you with your next order soon.

Posted 5 months ago

“We are very happy with order. The order was placed and when I contacted them to see if we could get goods delivered earlier, they made it happen. We got the goods 1 whole week before original delivery was supposed to happy.”

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Posted 6 months ago

We're so pleased to hear it, Ciara! Thanks for taking the time to review your Total Merchandise experience and we look forward to working with you on another order of promotional products soon.

Posted 6 months ago

“All items good quality and the branding just as we had expected. Fast delivery on time, if not earlier than advised. Great Customer service, answering all queries promptly.”

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Posted 6 months ago

We're so pleased to hear it, Karen! Thanks for the 5* feedback - we look forward to assisting you with another order of promotional products soon.

Posted 6 months ago

“Always convenient to order and a fast process. Good customer Service”

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Posted 6 months ago

We're so pleased to hear it, Sandra! Thanks for sharing your feedback and we look forward to assisting you with another order of promotional products soon.

Posted 6 months ago

“Great pens and great service. Repeat customer”

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Posted 6 months ago

Hi Joy - thanks for the 5* feedback! We're so glad to hear you rate your TM experience so highly and look forward to assisting you with your next order soon.

Posted 6 months ago

“Great service & quick comms - Ellie Hall provided great assistance and kept me updated throughout the order process. This included sending and amendeding multiple visuals until approved. We love the branded personalised water bottles for our client. Would highly recommend Total Merchandise and will be using this company again when needed in future.”

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Posted 8 months ago

Hi Liv - thanks for the amazing feedback! We're delighted to hear that you had such a great experience with Ellie, and that you're pleased with your water bottles. Thanks for the recommendation and we look forward to assisting you with another order soon!

Posted 8 months ago

“Great product and fantastic turnaround! Impressive!”

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Posted 9 months ago

We're so pleased to hear it - thanks, Matthew! We look forward to assisting you with another order soon.

Posted 9 months ago

“Excellent service from start to finish. Easy to work with, good quality products, speedy delivery”

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Posted 9 months ago

We're delighted to read your feedback - thank you! We look forward to assisting you with another order of promotional products soon.

Posted 9 months ago

“Excellent customer service.”

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Posted 9 months ago

We're so pleased to hear it - thanks for the 5* feedback, Emma!

Posted 9 months ago

“Excellent communication throughout and delivered as promised.”

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Posted 9 months ago

We're so pleased to hear it! Thanks for the brilliant feedback, Claire - we look forward to working with you again soon.

Posted 9 months ago

“We have ordered from Total merch several times and have been very happy. We did have an issue with some print on a recent order, but following a quick phone call this was sorted out promptly.”

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Posted 10 months ago

Hi Dena, thanks so much for the amazing 5* review! We're so glad to read your feedback and are pleased to hear that we were able to swiftly resolve the issue you had. We look forward to assisting you with another order in the future.

Posted 10 months ago

Total Merchandise is rated 4.8 based on 2,024 reviews