“What you see is not what you get nor is it almost what you get. Also, I don’t like how the corals are stored in airtight bags full of water. Get ready to be squirted when opening. You’re better off going to your local fish store and spending a little extra with no surprises.”
“Nice selection of corals which made shopping online / shipping worth it. The communication, adjustments I requested, packaging and health were all top... shelf. It's maybe 4 days later and all corals are thriving.”
“Everything I ordered came in perfect. The updates for shipping were very nice and were extremely accurate. The only thing that causes me not to write a five star review is the green star polyps that I ordered were much smaller. Then the image I seen, but I do also understand that it was almost what you see is what you get I was just hoping for something more similar to the image than what I received, but other than that everything arrived in the extremely healthy state and is doing extremely well in my aquarium”
“Top Shelf they are! I've ordered corals from a dozen suppliers and Top Shelf are by far superior. Every frag was so large, it was surprising. I didn't even know frags were sold that big. They all have great color.”
“I give three stars because the frags I received look absolutely nothing like the pictures. I expect there to be a difference due to different lighting and loss of color during priority overnight shipping (I guess?), but these are bland single color frags and the mother colonies are multicolored rainbows of beautiful. I hope these frags actually grow into the pictures shown. I can’t imagine they will as they don’t even remotely resemble the pictures.
My first shipment of 3 frags had two with STN. I reported a DOA through their process and was sent replacements. I had to pay $35 (much cheaper than competitor rates) shipping again and the replacement pieces were half the size of the originals. Fortunately the originals seem to be recovering as the tissue loss has stopped where it was.
The pieces were cut to order so they looked nothing like the parent colonies shown in the picture online or sent on the receipt. I mean nothing like the pictures. Only by the structure could I guess at what was what once I took them out of the labeled bags. The WYSIWYG frags may look more like the pictures. If these cut to orders do well I may give some of those a try.”
“Overall a good experience. Shipping was quick and the corals were well packaged in the box. Two of the corals came loose during transit due to the holes in the cups being too big for the plug stems. One of the two came off the frag plug. All arrived alive. One of the WYSIWYG corals was not the one shown in the picture and came with unwanted hitchhikers.”
“First order from Top Shelf and it was perfect! They reached out about delivery changes and made sure I was available to receive the package. The corals looked beautiful and will definitely be a return shopper!”
Hello. We are sorry to hear the shipment did not arrive well. If you have not already please head to our website and submit a DOA request for the corals that did not make it. Our DOA team would be more than happy to assist with this.
“TSA gave me Aiptasia. When confronted about it, I was shrugged off and told they would check those zones. No response since. Will not be making the mistake of paying premium prices for subpar products again. The corals were healthy and looked great but thats not worth the infection I’m dealing with currently. Seems I’m not the first to struggle with this issue from TSA. Disappointing, I will not be a returning customer.”
Hi Joshua. We are sorry to hear you were disappointed with your order. We checked our records and see you had a conversation with our customer support team, but unfortunately you could not provide us with any photos of the aiptasia in question. We are always more than happy to help customers with any issues they may have, but we do ask for photos of the problems so that we can have our staff review them and find the best solution to the problem. If you are able to provide us with photos of the frags in questions please email them to onlinesales@topshelfaquatics.com and our team will be more than happy to help.
“Amazing job all the way around! Ordered 6 corals in a live sale and everything showed up looking amazing and in good health! Do not hesitate to purchase from TSA!!”
“This was a great experience. TSA sent some really great made to order frags that were healthy and did well in my tank. Their acros have great color! They are the best packers out of all the places I've ordered from, just excellent. Would order from them every time!”
“Greg and the staff helped me enormously when encountering a problem. I purchased an Apex Pro and the energy bar was defective. Greg sent a replacement immediately and saved my fish and coral. Kudos to them.”
“Awesome sale, very interactive staff members, great pricing and quick to troubleshoot errors and issues occurring. I myself did not have any, but since it was a live thread I was able to see what others were experiencing. Shipping and communication throughout was fantastic. My order arrived complete, well packaged, unharmed and very well done. The only complaint I have is regardless of the awesome sale, I would have liked a sticker in my order to add to my Stanley mug of reef tank vendors. :)
Will certainly order more in the future.”
