“Nothing but positive things to say about everything I've purchased, the customer service was fantastic. Ran into issues with dead on arrival and Top Shelf replaced them. They are A++ and I'm a very happy customer...Thanks so much and keep up the great work! It's evidents that you value your customers and you provide proper care for your livestock.”
“I am a high value buyer of corals and top shelf aquatics is the best! I recently lost an order to the airlines and they were on the phone with me and had a new replacement order within days. Can’t recommend them highly enough.”
“TSA has done a great job in shipping all of my corals. I had several ordered, multiple orders, and they ensured all were combined into a single shipment. The shipment was delayed by FedEx due to weather, and instead of getting next day, the corals were two days in transit. However - all was good! The corals arrived very carefully packed with heat pack. Every coral was still in great shape. I contribute the success to the good packing that TSA did.
Great job TSA and I highly recommend TSA!!”
“Costumer serives was top notch super happy with all my frags purchased two chalice one zoa a monti and neon green leather the monti didn't make it but that was a tank issue not a store issue and a risk I new I was taking. The came well shipped and in perfect condition. Shout out to Top Shelf will be purchasing again!”
“Quick to process orders but they automatically add their Reef Guard Order Protection service to your order and charge you extra if you don’t notice. Poor capitalistic practice in my opinion (probably quite profitable so good on them). Should be opt in option vs default addition to cart with opt out option
EDIT: Top Shelf Aquatics reached out to me to clarify that it is not automatically added without notice, so just as a PSA, it is in fact automatically added, but with notice, as an optional checkbox (that is checked by default), and with said notice/checkbox hidden under the Order Total (which then requires you clicking a dropdown arrow to show your order summary/breakdown and reveal the said notice/automatically checked checkbox).”
“This was my first time, ordering such a large amount of corals. And I chose top shelf for aquatics because of good reviews and I follow them on YouTube. The quality of the Frags were very good. I was very pleased with the packing ingenious idea. However, I thought that the Frags were really small. I will definitely order again. I guess I am just used to buying from my LHS.”
“Great Place to pick up whatever you need saltwater related. They even had some things I couldn't find on any of the other major sites. shipped was just OK but I did opt for the free shipping. Prices were fair”
“I purchased a Simplicity 10 gallon reservoir. The price was the best I could find the delivery was also good. The new reservoir was well packaged. The reservoir looks great next to my Redsea aquarium. I am happy i used them for this equipment, I will buy from them again.”
“Having dealt with Top Shelf years ago and currently once again, I have nothing but a positive view of their practices, amazing corals and delivery methods to customers like me. There's no doubt Top Shelf is my top choice for my reefing needs.”
“Absolutely top notch from Top Shelf. Every time I order corals from them they supper healthy and packed so well. Don’t hesitate to order from them they are the best!!!”
“Top Shelf has some great sales folks and a wonderful coral selection and farm but after spending $100k with them I could not recommend them to install your aquarium unless you were local. Initially they were helpful getting the aquarium operating but after a while they stopped responding or would refer me to the vendor. In the last year I have three requests for help with Hydros programming issues. I don’t think they have the skills in house anymore.”
“Great selection, shipping has been fast . Haven’t had any issues with customer service as of yet. One thing I will say is that some items don’t have dimensions in the description which is something I always need . Always one of my go to companies when I need gear . I haven’t purchased any livestock yet but they have a great selection of coral.”
“Love coming to this place. Always have a great selection but more importantly I keep coming back because the staff are always friendly and remember the conversation from the previous visit and ask how the tank is doing.”
