“Simple and right to the point!!
Jed and the entire team at TSA deliverer the best every single time.
Sincerely,
Ryan Jones / Set n Stone Tile & Marble
Las Vegas”
“I purchased a Tunze Osmolator ATO nano. The auto shutoff on this system can not be turned off, so it’s useless for water changes, and will lock out (requiring a power cycle) if anything go askew with your tank, commonly worsening the problem. In my case, the filter comb got clogged w algae while I was on travel. When it was cleaned, the ato ran for 90 seconds, and shut down. I wasn’t there so it took 3 days to figure it out. Also, the sensor is huge, will not fit under an aquarium cover.
I tried to return this product, TSA sent me to Tunze, who actually hung up on me. I called TSA again, only to be told that the can't offer a refund, as the product has been opened. So, I'm going to pitch it, I'm out $140. I've given them two stars, as the unopened and unused return policy does actually exist on their web site. I'll know better next time.”
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you experienced with the Tunze Osmolator Nano and understand how inconvenient that situation must have been while you were traveling.
When we spoke by phone, you did confirm that the unit was functioning as designed by the manufacturer and did not have any defects or damage. In cases where a product is working properly but simply doesn’t meet a customer’s specific needs or setup requirements, we are unfortunately unable to accept it back once it has been opened and used. This is outlined in our return policy, which applies to all non-defective used equipment and is available in multiple locations on our website.
We completely understand that certain equipment may not be the best fit for every system, and we truly wish we could offer more flexibility. However, because the item was opened and used, it does fall under the “non-returnable” category as stated in our policy.
For reference, our full return policy can be found here:
https://topshelfaquatics.com/policies/refund-policy
We appreciate your understanding and are always here to help recommend equipment that better fits your tank’s specific needs in the future. Please feel free to reach out at any time — we’re happy to assist.
— Top Shelf Aquatics Customer Support
“Top Shelf has been nothing but top notch. Relatively new to the salt water world. Have ordered numerous things from them. Fast delivery and no hassle returns. Have had to email them a few times with questions and have received responses in minutes. They are great.”
“Purchased a baby tank raised yellow tang and it arrived in beautiful shape was what I expected and 100% healthy! Fish is eating like a beast and growing rapidly.”
“Ordered 2 frag racks, one arrived broken - no fault of Top Shelf as it was packed well. They sent out an immediate replacement. Fast shipping, excellent customer service.”
