“TSA was wonderful for my first order! Communication was wonderful! Coordinated delievery so that it worked for me! And gave me some bonus stickers for my daughter! 100% would repeat business!”
“I bought two type reef lights from TSA. I opened one box. I didn't take the light out the box. They will not allow my return. I have bought thousands dollars items from them. I didn't know the policies.
I will not buy anothing from them. I live in Vero Beach Florida. I will never see TSA in Orlando. I will take my business to WWC.”
We’re sorry to hear about your disappointment. After speaking with you over the phone, we understand your employer had ordered two different types of reef lights to compare before deciding which to keep. As noted in our Returns & Refunds Policy, we’re happy to accept returns on dry goods that are unused and completely manufacturer-sealed. Unfortunately, once a box is opened, the product can no longer be sold as new and cannot be accepted for return.
Our return policy is clearly listed on our website for transparency and consistency with all customers. While we truly value your past business and appreciate your support, we must apply the same return policy to all orders to ensure fairness.
“Very nice corals and quick shipping but the only thing is the corals might fall of the plug and you’ll lose them if they get caught up in the water column”
“The packaging is just the best! Seriously. Top Shelf Aquatics takes shipping and care of purchased items very seriously and it shows. This was not my first order and will not be my last. Thanks Top Shelf Team - you are doing it right!”
“Animals down up on time, and extremely healthy. Have always been nervous about online animal ordering but the process was very easy and tracking numbers were on time . I will be a returning customer for a long time . Thank you Top Shelf Aquatics”
