“Fast turnaround on products that are competitively priced. I ordered a CO2 Scrubber as a gift. Ordering process was great and item shipped quickly, however the item was in its standard retail box and was pretty beat up when we received. Not the best presentation for a Christmas gift.”
“Ordered a Hydros Launch and some coral. Everything came alive and as shown. The Launch on the other hand was a Start. But sealed from factory. TS sent me a replacement the next day. Great CS.”
“I bought a bunch of sps frags during the Black Friday sale. The variety of corals to choose from is huge, and the frags were absolutely top-notch. The colors were excellent, they were all really big frags, and the shapes were really good. One of the frags was a grafted montipora capricornis. The color of that frag was absolutely fantastic, with a good balance between green and red. I will definitely be buying corals from Top Shelf again!”
“ordered a bunch of acros during the Nov sale, only had one looking a bit worse for wear on arrival and subsequently rtn. Sent a photo and TSA offered to either immediately ship a replacement (but NE weather was getting rough) so they have honored the account with a replacement frag of the same coral despite the sale ending. A very good way to ensure repeat custom. Top score for Top Shelf.”
“Nothing but positive things to say about everything I've purchased, the customer service was fantastic. Ran into issues with dead on arrival and Top Shelf replaced them. They are A++ and I'm a very happy customer...Thanks so much and keep up the great work! It's evidents that you value your customers and you provide proper care for your livestock.”
“I am a high value buyer of corals and top shelf aquatics is the best! I recently lost an order to the airlines and they were on the phone with me and had a new replacement order within days. Can’t recommend them highly enough.”
“TSA has done a great job in shipping all of my corals. I had several ordered, multiple orders, and they ensured all were combined into a single shipment. The shipment was delayed by FedEx due to weather, and instead of getting next day, the corals were two days in transit. However - all was good! The corals arrived very carefully packed with heat pack. Every coral was still in great shape. I contribute the success to the good packing that TSA did.
Great job TSA and I highly recommend TSA!!”
“Costumer serives was top notch super happy with all my frags purchased two chalice one zoa a monti and neon green leather the monti didn't make it but that was a tank issue not a store issue and a risk I new I was taking. The came well shipped and in perfect condition. Shout out to Top Shelf will be purchasing again!”
“Quick to process orders but they automatically add their Reef Guard Order Protection service to your order and charge you extra if you don’t notice. Poor capitalistic practice in my opinion (probably quite profitable so good on them). Should be opt in option vs default addition to cart with opt out option
EDIT: Top Shelf Aquatics reached out to me to clarify that it is not automatically added without notice, so just as a PSA, it is in fact automatically added, but with notice, as an optional checkbox (that is checked by default), and with said notice/checkbox hidden under the Order Total (which then requires you clicking a dropdown arrow to show your order summary/breakdown and reveal the said notice/automatically checked checkbox).”
