“I use to like these guys but boy did they drop the ball. I will be spending my money elsewere. I demanded to speak witht he owner and have yet to hear back. After spending over 12k with this company last year I will be going elsewhere moving forward.”
“This shop is by far one of the best on the internet. Their corals are absolutely beautiful. They were hitchhiker free and packed beautifully. All corals were individually labeled in their own bags. I will absolutely buy from Top Shelf Aquatics again!”
“Top Shelf is the best. Worked with Greg for some lighting on my new aquarium and he made sure I was ordering the right light with the right mounting kit. I am in Omaha, NE and Greg made me feel like I was right down the street. Top notch!”
“I purchasd 3 coral frags from TSA. I liked that I could pick the delivery date. The shipment came on date expected. The weather here was very cold in January, and i was concerned the coral might not survive when I opened the box/cooler and saw the contents cooler than ideal. I emailed TSA and was suprised to get an almost immediate response. The coral ended up temp acclimating well and came through fine. I was impressed with the automated and manual responses I got though. Good looking coral! just as expected.”
“The coral arrived appearing very stressed. Put it into my pre-tank as put all others I receive from various online groups. It never got better and eventually dies within 5 days. Never had an issue before with other online services. Very unhappy with the experience.”
“TSA always provides me with Top quality corals, that are well maintained, in great health and virtually pest free. Communication is always great if there are delays due to unforeseen circumstances (i.e. Weather) 10/10 My favorite place to snag new corals!!”
“I received a dead shrimp but in order of getting another livestock i have to pay another shipping fee, who does that? I mean it was not my fault to receive a dead shrimp”
Thank you for taking the time to share your feedback. We understand how frustrating it is to receive a livestock item that arrives DOA, and we truly appreciate the opportunity to clarify our process.
Our shipping and Alive Arrival (DOA) policies are clearly posted on our website so customers can review them before placing an order. In the event that livestock arrives dead on arrival, our policy is to issue a credit for the cost of the livestock itself, which we did in this case for the shrimp. However, shipping costs are not covered or refunded unless the customer chooses to add our optional Reef Guard protection at checkout, which is specifically designed to cover situations like this
The credit issued to your account can be used toward a future order, but the shipping cost for a replacement shipment would still apply without Reef Guard. We make every effort to clearly communicate these policies upfront so customers can make an informed decision when ordering live animals.
We value your business and appreciate your understanding. If you ever have questions about coverage options or policies prior to ordering, our team is always happy to help.
