“put an order in online, i forgot to pick a ship date. Waited almost two weeks and requested one and was told they had tried to reach me. Funny how they were able to respond then
I sent them an email requesting Thursady shipping and it shipped on Wednesday. I was on overtime that day so the critters sat for a long time. My sea hare didnt make it thru acclimation (Ive had several before and they all did fine) Bottom line is customer service isnt the best with Top Shelf but the product was good”
“Well good and bad, corals came in nice. Opened up for about 2 weeks then slowly melted away.. right now having an icp test to be shipped out. I don't know why, i.can kill xenia, any softie
I think it's the salt. Instant Ocean.”
“I know I can always count on Top Shelf. They are responsive to all my communications and will always work with you whether it's changing or order or changing a shipping date. All the live stock I have got from them has always been healthy as well.”
“i was disappointed in the size of my frags. very tiny. my first order didnt make it, but thankfully i had purchsed protection. so you resent it. and my plate coral still didnt survive”
“Purchased a 5 pack of nassarius snail. Supposed to be 1/2”. Largest was around 1/4”. Rest were very tiny specs. I assume they were snails but I couldn’t actually tell if they were sand or snails. Waste of $.”
“A wonderful selection of coral, invertebrates, and phytoplankton. And a very helpful staff willing to help answer questions on everything from delivery rescheduling, DOA claims, or asking where the animal was collected.
One of the best coral vendors in the US. I've been a happy repeat customer for several years. Order with confidence.”
“Im new to reef keeping, when i got started i would watch TSA on youtube all the time so decided to purchase from the site. Im glad i did all the corals and inverts i received were in great condition and looking beautiful! Glad i made the decision.”
