“I bought two type reef lights from TSA. I opened one box. I didn't take the light out the box. They will not allow my return. I have bought thousands dollars items from them. I didn't know the policies.
I will not buy anothing from them. I live in Vero Beach Florida. I will never see TSA in Orlando. I will take my business to WWC.”
We’re sorry to hear about your disappointment. After speaking with you over the phone, we understand your employer had ordered two different types of reef lights to compare before deciding which to keep. As noted in our Returns & Refunds Policy, we’re happy to accept returns on dry goods that are unused and completely manufacturer-sealed. Unfortunately, once a box is opened, the product can no longer be sold as new and cannot be accepted for return.
Our return policy is clearly listed on our website for transparency and consistency with all customers. While we truly value your past business and appreciate your support, we must apply the same return policy to all orders to ensure fairness.
“Very nice corals and quick shipping but the only thing is the corals might fall of the plug and you’ll lose them if they get caught up in the water column”
“The packaging is just the best! Seriously. Top Shelf Aquatics takes shipping and care of purchased items very seriously and it shows. This was not my first order and will not be my last. Thanks Top Shelf Team - you are doing it right!”
“Animals down up on time, and extremely healthy. Have always been nervous about online animal ordering but the process was very easy and tracking numbers were on time . I will be a returning customer for a long time . Thank you Top Shelf Aquatics”
“They have been really great, had an issue but they resolved it. Top shelf has amazing products, definitely the most beautiful corals out there! I will continue to order from them”
“High quality corals every time. Steve is helpful beyond selling coral. I have always been able to count on him for good advice regarding management of my sps tank. Shipping is fast and reliable.”
“Ordered 2 high end acros and they looked like fresh cuts just stuck in glue. they where a almost wysiwyg. I was hoping for a little more from TSA. Good news is they are still alive !”
“Love the Yellow tangs I received! The first one didn’t make the shipping, but TSA made it right, right away! Can’t say enough about TSA! Thank you guys.”
“I had an exceptional experience. While I could have ordered everything online, I decided to visit the store in person after watching numerous YouTube videos. I would like to express my gratitude to the staff for their exceptional hospitality. I plan to return to the store when I am in Orlando again. The shipping was fast the products arrived in Dallas before me. That was first class service thank you guys.”
