Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,940 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 12th March 2025

Teresa

Top Furniture 5 star review on 9th March 2025

Mrs Betty

Martin

Mrs Betty Thacker

8161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the coffee table arrived damaged.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 2 weeks ago

“Bedroom furniture of good standard. Received a polite call on 3 hour delivery time. Furniture arrived today , driver refused to take delivery upstairs, was going to leave in small hall way. My partner , then said she would need to call head office . They then decided to carry upstairs , left mud on bedroom carpet as wouldn’t take shoes off. Called customer service, who basically said It was up to the delivery guys and they couldn’t guarantee, goods would be carried upstairs. Obvious question, why don’t Tops employ/hire drivers they do carry items upstairs , surely that’s a standard requirement. On that basis , won’t be using Tops again.”

Helpful Report

Posted 2 weeks ago

“We ordered a sofa which was incredible quality and value for money and on back on that ordered two flat pack chest of drawers which looked great on the website. When they arrived they were flimsy and near impossible to put together. Customer service to deal with return was outstanding so would not hesitate to order again but would avoid anything flat pack.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

This review is for another company and has been uploaded in error. We do not stock the items you are describing. May we kindly ask you to remove your review. Thank you.

Posted 3 weeks ago

“I’ve already bought the narrow bookcase. I ordered two bedside lockers/tables I was informed they would be coming in on January 31. Delivery first two weeks February. I haven’t been contacted by them or the delivery team. They have another seven days from today to deliver. I’ve been waiting since December. They took payment in December. With no verbal contact I’m concerned they will not be delivered in the coming week. If they keep the agreement I’ll report back, but it’s a bit stressful with them. If they don’t keep to the agreement I’ll definitely report back afterhaving to ask for a refund. Watch this space.”

Helpful Report

Posted 1 month ago

“Cabinet very nice , delivery team NOT need training in customer service”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 1 month ago

“My 4 over 3 chest draws looks really nice. Good quality only problem is the draws are hard to slide in and out, hence I gave it a 3 star and delivery men didn’t unpack the heavy chest draws and had to do it on my own, which was a challenge especially with bad back. I did ask them if they can help unpack, I told them i was on my own. They said they don’t do that, I told them I read on reviews and some people mentioned on their reviews there delivery men unpacked for them. They chose not to answer the question. So I’m guessing some gets special treatment and others don’t.”

Helpful Report

Posted 1 month ago

“Nice furniture but slightly spoiled by the colour which is much yellower than it appears online. In addition we were quoted over £300 for Isle of Wight delivery. In the end arranged this ourselves for about £100 by using a different carrier. Not sure why Top Furniture could not have done this.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 3 months ago

“Unfortunately took too long to deliver to me well over the 15 days they guarantee for delivery. When I questioned why it was taking too kong, I was told that was the first date for my area? Furniture was lovely and so well packaged. Just took too long to get to me.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 4 months ago

“Good product and pricing but delivery services offered leave a lot to be deserved, they tell you when it will be delivered and if you wish to change it, it will cost you £30. We were offered 7am - 10am window, pretty early but we can live with that (around the school run). They rang the day before to say it would be 6am, I said that’s too early and will wake the house. They agreed to later, then completely ignored it and dumped it outside at 6am without knocking on the door. They then later messaged to say they they had delivered it “as agreed”. It wasn’t and it could have been stolen or taken by the bin men that arrived an hour after. Disappointed with that but still a good bed and easily built.”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 5 months ago

“Not yet received all pieces a very long delay on the rest of my furniture but the ones I have received are of good quality”

Helpful Report

(Uttoxeter, Staffordshire) - Posted 6 months ago

“I ordered a nest of 3 tables on 3rd June and didn't receive them until 12th August. It was only when I placed my order and paid for the tables, was I told of the long delivery time. When delivery was being arranged, I was given a date and was told that if I wasn't availabe on this date, then I would have to wait another 3 weeks! The tables, when they arrived, were lovely, however, I wasn't impressed with the overall delivery experience.”

Helpful Report

Posted 6 months ago

“Furniture is very good however if you can’t make the delivery date or want to make a return expect to wait weeks /months. I would buy in store or not bother unless someone is always at home.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review regarding your furniture. We can see you decided to change your order to something else and the items you chose were out of stock, this naturally will have a bearing on the delivery lead times. We always contact our customers with notice once a delivery date has been planned. Items that are purchased in store or online, with a pre-order date will have the same lead time. Thank you for your custom it is appreciated, and we hope you enjoy your furniture which is very popular and a best seller. With regards, Top Furniture Customer Support Team.

Posted 6 months ago

“Furniture was lovely but wait of over 4 months rather than 4 weeks as advertised”

Helpful Report

Posted 6 months ago

Dear Daniel, Thank you for your review, we are delighted to hear your positive sentiments regarding your lovely furniture, we are pleased to hear this. We can see you placed your order on the 15th March with a pre-order date of 30th June, unfortunately due to the global shipping crisis in the Suez we had a further delay with your order which you were notified of on the 16th May. We apologised for this, however, we would like to clarify that your original pre-order was anticipated for delivery mid July, and this was delivered to you on the 5th August, therefore, there was never a promise for delivery within 4 weeks from the order date, neither was there a delay of 4 months nor was this advertised as such. Although we value your comments, we would rather they be factual. Thank you for shopping with us, we do appreciate your support. With regards, Top Furniture Customer Service Team

Posted 6 months ago

“The furniture was delivered but not unpacked by the delivery men . Some companies do this for you. Looking at it we were initially pleased with it. However during the course of the day we noticed it was giving off the most obnoxious fumes. We could not sleep in the bedroom that night and emailed the customer services early next morning. The fumes have continued throughout the week and we are still unable to use the room. We have been trying to resolve the situation with customer services and have tried leaving the windows open 24 hours a day to make the smell dissipate. We are at present still trying to resolve things. We have asked for a refund but the company wants us to repack everything ourselves which we feel unable to do without the correct materials. The company have made various stipulations regarding this and we have asked that the delivery men bring materials and do it. We feel we should not be responsible for this as we will be blamed for any damage in transit. We are still waiting for a resolution.”

Helpful Report

Posted 7 months ago

“Large chest of drawers arrived and the quality looks good for the price. Two areas that brought the score down: 1) colour - a grey with a green tint to it so does not quite fit with the interior and will need to look if I can repaint it somehow 2) the delivery guys just dropped it in the entrance hallway. When I asked them if the furniture would not be delivered in the room of choice they reluctantly took it there but it was only after they left that I noticed the damage done to the wall and paint. As such sadly it will cost me more replastering and repainting those areas than the piece of furniture itself.”

Helpful Report

Posted 7 months ago

“Slightly disappointed as the drawer space is very limited bearing in mind the size of the furniture. Also delivery drivers arrived early and were not very friendly.”

Helpful Report

Posted 7 months ago

“It took forever to arrive,yes I knew there was going to be a delayed delivery on my item ,but it went well past the ETA and when I rang to ask how long it was going to take to get to me , nobody had the faintest idea !”

Helpful Report

Posted 7 months ago

“The piece of furniture I bought is very good quality. However I was disappointed that the guys who delivered it wouldn’t help me take it out of the box and lift it into position. I live alone and the reason I bought from Top furniture was because I didn’t have to build it myself. I do think the policy should be to help customers take it out of the box and position it”

Helpful Report

Posted 7 months ago

“They delivered it okay. But I didn’t like the fact that they just left the item in the box and just left me alone to try to do it. I got a helpful neighbour who helped me to take the item out of the box. Wasn’t entirely satisfied with their attitude.”

Helpful Report

Posted 9 months ago

“Delivery men were so unhelpful left me a 75yr old with polio to unpack 2 big boxes containing chest of drawers and dressing table! Thankfully customer service are brilliant very helpful girl determined to sort problem found a lovely man to come and unpack. Thank you”

Helpful Report

Posted 10 months ago

Top Furniture is rated 4.8 based on 7,940 reviews