“
We have asked for a refund but the company wants us to repack everything ourselves which we feel unable to do without the correct materials.
”
posted 4 months ago
- Jean
“
Recently purchased coffee table from Top Furniture , of which had a manufacturing problem , reported to sales team , who offered partial refund or replacement.
After negotiating partial refund , all was handled with speed and professionalism.
Regards Ray
”
posted 4 months ago
- Ray
“
Perfect for advice and sending a sample, ordering, keeping in touch about delivery, delivery and promptly sorting out a very small damage to the furniture.
Beautiful piece of furniture and immediately given advice on how to repair the tiny damage and given a partial refund without even asking for one.
”
posted 7 months ago
- Isabella
“
Happy with my shoe rack. Looks elegant in my hallway, contains 16-18 pairs of shoes. Its spacious, well built, arrived fully assembled. Top Furniture provided partial refund and touch up paint to cover small faults to the bottom part, caused by transportation. After some touch up job the cabinet now looks great. Definitely recommended!
”
posted 8 months ago
- "Anonymous"
“
Quick delivery. Unfortunately furniture damaged but staff very helpful when contacted and agreeing to a refund and return of goods.
”
posted 1 year ago
- Geraldine
“
A few days later the refund came through and a day before delivery I was told the item would arrive between 0700 and 1000 on 1st June.
”
posted 1 year ago
- Brian Wright
“
The original chairs were collected and a full refund given for the chairs with no quibbles.
”
posted 2 years ago
- Jan Rees
“
Although the chairs were not suitable for us the service by Top Furniture was very good.
The refund was very efficient.
”
posted 2 years ago
- Anonymous
“
i have found my experience second to none. I ordered a dining table which was delivered in 5 days ,But the oak colour was too light to match my furniture .One phone call and im now getting exchange table in a darker oak within 7 days plus £40 REFUND.
Customer service first class I highly reccomend Top Furniture and will always check them first for any further purchases
”
posted 2 years ago
- Chas Duncan
“
Without any problem they cancelled the second sideboard and refund my money.
”
posted 3 years ago
- Vincent Ali
