Top Furniture have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
Great company to deal with and customer service excellent! Phones answered very quickly and any questions also dealt with professionally.
My dining table is solid, beautifully designed and very easy to assemble. Quality furniture at a very reasonable price!
”
- Yvonne
“
Our table was ordered in the sale at a decent price. It was delivered on time by two friendly chaps, and now we have a new table. No problem.
”
- Heather
“
The ordering process was easy enough. The unit looked stylish and a nice creamy black, however, the unit has a slight dent which is disappointing, for the price I would expect perfection. The delivery guys were not very friendly
”
- "LESLEY"
“
Very good quality products and suitable delivery options. Would definitly be buying from them again. The grey in real does looks more like green, but overall it is such as beautiful colour. Thank you
”
- Dorota
“
We were very pleased with our Bench Seat. Sturdy and well made and the leather is soft.
Easy to order and a prompt delivery with care. The driver assured me if there were any problems then not to hesitate to contact them. Thank you
”
- Steven
“
Excellent service, from beginning to end. Had an online chat before I ordered my furniture to ensure it met my requirements with a very helpful gentleman. Didn't have to wait long for delivery & the furniture is of excellent quality & looks beautiful.
”
- Susie
“
If they don’t keep to the agreement I’ll definitely report back afterhaving to ask for a refund.
”
- DDM
“
We have asked for a refund but the company wants us to repack everything ourselves which we feel unable to do without the correct materials.
”
- Jean
“
Recently purchased coffee table from Top Furniture , of which had a manufacturing problem , reported to sales team , who offered partial refund or replacement.
After negotiating partial refund , all was handled with speed and professionalism.
Regards Ray
”
- Ray
“
Great service and lovely product
”
- Pam
“
Excellent service, from beginning to end. Had an online chat before I ordered my furniture to ensure it met my requirements with a very helpful gentleman. Didn't have to wait long for delivery & the furniture is of excellent quality & looks beautiful.
”
- Susie
“
Beautiful furniture but easily damaged. The finish did not last 1 week. Customer service not great ‘take a drawer to B&Q get them to match the paint’
‘Contact a furniture specialist’ Surely a missed opportunity to offer remedial products at the showroom. They offer wax for the wood finish but not the painted.
Do not buy unless the products are not going to be used.
”
- Anonymous
