Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,737 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,737 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 14th January 2025

7807

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with dining chairs, great service.”

Helpful Report

Posted 1 year ago

Thank you so much Robert for your 5 star rating. We are delighted to know that you are really happy with your dining chairs and with the great service, and appreciate you taking the time to provide us with your feedback. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Very professional from start to finish”

Helpful Report

Posted 1 year ago

Thank you so much Sue for your 5 star review. It is great to read that we continue to provide such a professional level of service, from start to finish. We appreciate your feedback, and thank you for your order with us. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Items were delivered as agreed and delighted with the quality”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Top Furniture. We are delighted to hear that the items were delivered as agreed and that you love the quality. We hope you continue to enjoy them in your home. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Furniture arrived on time, very efficient friendly delivery men. Extremely happy with bedroom furniture.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Denise. We are delighted that you are so pleased with both the furniture and the delivery service. We are constantly striving for customer satisfaction, so your five star rating means a great deal to us. We look forward to assisting you with any furniture needs in the future. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Ordered the small dresser to fit in a narrow alcove. Great order follow-up and delivery expectations. A perfect fit and great quality; however, the colour was not like our other similar furniture, being a bit too green in the cream. Next time I'll order a colour swatch to match before ordering. Excellent service on discussing and organising the return.”

Helpful Report

Posted 1 year ago

Thank you Richard for the 5 star rating of Top Furniture. Thank you also for your kind feedback on both the sideboard and our customer service in relation to your enquiries. It is disappointing that the item was not suitable on this occasion, and is being returned, however, we will be happy to send you any free colour/wood samples for any future purchases you might be considering. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Very helpful and caring.”

Helpful Report

Posted 1 year ago

Thank you Hilary for your 5 star rating of Top Furniture. We're very appreciative of your wonderful feedback and are pleased to read that we continue to provide a high level of customer service and care. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Great company and easy to deal with and order on line. Chairs came on time and had phone call confirming time for delivery. Have bought previously from this company with no issues.”

Helpful Report

Posted 1 year ago

Thank you Joan for your kind feedback and 5 star rating. It's wonderful to hear that we continue to provide a straight forward and efficient ordering experience. We look forward to helping you with any future furniture needs. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Table and chairs look lovely and chairs a very comfortable, the unit looks good in place and holds a lot”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review. We really appreciate your kind feedback for the table and chairs on your order; we are so glad to hear they are comfortable, and that the unit looks so lovely in place and provides plenty of storage for your needs. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Looks great but not high quality. After waiting 7 weeks for delivery , coffee table had two large scuffs”

Helpful Report

Posted 1 year ago

Thank you for sharing your review of Top Furniture and we are pleased to read that you are happy with the style of the furniture. Our goal is to provide our customers with high quality furniture and we are sorry to hear that the quality of the coffee table did not meet this standard on this occasion; we can see that we are in process of resolving this matter for you as swiftly as possible following your contact with our Customer Support Team. Kind regards Top Furniture Customer Support

Posted 1 year ago

“Bar stools arrived! They are perfect. Top furnitures customer service was professional and answered all my queries. Would order from Top Furniture again. My only concern was the cost of postage which initially put me off ordering the stools, but I could not find any other stools that matched the quality and design provided by Top Furniture and I eventually ordered them. So glad that I did !”

Top Furniture 4 star review on 24th October 2023

Helpful Report

Posted 1 year ago

Thank you so much for sharing your review of Top Furniture. We're so glad to read how pleased you are with the quality of the stools and our customer service, and that although there was a shipping charge involved due to your location, we are delighted to hear that you decided to go ahead with the order and that you are extremely happy that you did. Kind regards Top Furniture Customer Support Team

Posted 1 year ago

“Excellent, from ordering, delivery to the lovely furniture. Will definitely buy here again.”

Helpful Report

Posted 1 year ago

Thank you, Margaret. We're so glad you had a pleasant experience from ordering to delivery and that you absolutely love our furniture. Your 5-star rating means a lot to us, and we appreciate your kind words. Thank you again for your support. Regards Customer service team

Posted 1 year ago

“Excellent company to deal with. Great communication and a lovely product”

Helpful Report

Posted 1 year ago

Thank you, Linda, for your 5-star rating of Top Furniture. We are thrilled to hear that you had such a positive experience with us. We strive to provide excellent customer service and top-quality products, so we're glad to know that we met your expectations. It's great to hear that you would recommend us, and we look forward to continuing to serve our customers with the utmost excellence. Regards Customer service team

Posted 1 year ago

“I'm very happy with the bed .but there is a tiny spit In the wood on one of the side panels but it not worth sending it back .”

Helpful Report

Posted 1 year ago

“Products were delayed by 6 weeks due to shipping from overseas. When the products did arrive the box containing the table was pretty beat up. Delivery men were efficient, too efficient that they knocked a banister coping leaving it off. I have since put it back. Overall the products are good but if i had known about the delay or the delivery issues i would have thought twice and possibly spent money elsewhere.”

Helpful Report

Posted 1 year ago

“Excellent coffee table, solid and well made. Ordering online was easy and delivery was excellent.”

Helpful Report

Posted 1 year ago

Thanks for your 5 star rating of Top Furniture. We're glad to hear that the coffee table you ordered was solid and well-made, and that both the online ordering process and delivery were excellent. Thanks again for your kind words. Regards Customer service team

Posted 1 year ago

“Great quality tables and super customer service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Top Furniture, Stuart. We pride ourselves in providing great quality tables and super customer service. We really appreciate your kind words. Regards Customer service team

Posted 1 year ago

“The Harrogate chairs we ordered were fine which we fully expected, we had made major purchases before spending several £thousand and hence our reason for returning. The reason for the low rating is due to the marketing deception on the website, we originally planned to purchase 12 chairs at £149.99 each, this would have totalled £1799.98, the website clearly states the following, "spend more than £1500.00 and get an extra 10% off", followed by "spend more than £2500 and get an extra 15% off", there is no caveat stating any exclusion, it was worded as an incentive to make you spend more money ( which is fine ), however when making the order we was informed that the chairs were already discounted and therefore did not qualify, we produced the paperwork from the website clearly stating this wording but it made no difference, we therefore only purchased 10 chairs ( £1499.90) as we could not afford the extra £300. This marketing is unethical and deceptive and should not be used by Top furniture, your furniture is of an excellent standard and by using these underhand methods does not do your company any favours where there is no need to.”

Helpful Report

Posted 1 year ago

“Good solid heavy table and benches, looks brilliant in our kitchen.”

Top Furniture 5 star review on 18th October 2023

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Lindsey. We're so glad you're happy with your purchase of the Table and Benches and thank you for sharing the wonderful image of the furniture in your kitchen. Kind regards Top Furniture Customer Support

Posted 1 year ago

“Chairs excellent. Comfortable and higher than the chairs they replaced”

Helpful Report

Posted 1 year ago

Thanks for the 5 star rating, Ian. We're delighted to read how pleased you are with the chairs you purchased, and that they're comfortable and suit your needs. Thank you again for your wonderful review. Kind regards Top Furniture Customer Support

Posted 1 year ago

“Was pleased with my purchase of a lamp table was a real good match to the petite range. ( petite range has now stopped ) good price excellent delivery first class service”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating, Robert. We are thrilled to hear that you were pleased with your purchase of a lamp table. It's great to know that the petite range was a good match for you. We appreciate your kind words and excellent feedback. Thank you. Regards Customer service team

Posted 1 year ago

Top Furniture is rated 4.8 based on 7,737 reviews