Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,868 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,868 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 23rd February 2025

8048

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a nest of 3 tables on 3rd June and didn't receive them until 12th August. It was only when I placed my order and paid for the tables, was I told of the long delivery time. When delivery was being arranged, I was given a date and was told that if I wasn't availabe on this date, then I would have to wait another 3 weeks! The tables, when they arrived, were lovely, however, I wasn't impressed with the overall delivery experience.”

Helpful Report

Posted 6 months ago

“Beautiful furniture well worth the money. Waiting time long”

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Posted 6 months ago

Dear Maureen, thank you for leaving us a 5-star rating for Top Furniture. We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. Once again, thank you for your kind words and we hope to serve you again soon. Kind regards, Top Furniture Support Team.

Posted 6 months ago

“Polite and their information is accurate. their web site is easy to navigate, and when there was a delay wih the delivery, they were informative and helpful.”

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Posted 6 months ago

Dear Ann, Thank you for taking the time to leave us a 5-star rating. We appreciate your support and loyalty to Top Furniture. We sincerely apologize for the delay you experienced with the delivery, but we're glad to hear that our team kept you informed and assisted you throughout the process. Your understanding and patience are greatly appreciated. Once again, thank you for choosing Top Furniture as your preferred furniture provider. . If you ever need any further assistance, please don't hesitate to reach out to us. Regards Customer service team

Posted 6 months ago

“Lovely quality oak breakfast bar. Looks great. Delivery all went to plan - very happy with my purchase.”

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Posted 6 months ago

Dear Matthew, Thank you for your 5-star rating of Top Furniture. We appreciate your support and are pleased to hear that you are satisfied with your purchase. Moreover, we're glad to hear that the delivery process went smoothly and that you are happy with your overall purchase experience. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. Regards Customer service team

Posted 6 months ago

“Great value for the money package superb.”

Helpful Report

Posted 6 months ago

Dear Peter, Thank you for taking the time to give Top Furniture a 5-star rating. We appreciate your feedback and are pleased to know that you were satisfied with your experience. We look forward to serving you again in the future. Regards Customer service team

Posted 6 months ago

“Ordered an oak table sold as solid oak and told on the phone that if it was marked in the future it could be sanded down and re oiled. Upon opening the boxes there were small chips on the bottom of the table and noticed that in fact it was not sold oak but oak veneered. Assembled the table fitting the 4 legs and opened the folding top to find more damage on the top. Emailed the customer service straight away and received a reply stating term's and conditions 7.8 saying 'by assembling your furniture this is deemed as acceptance and therefore cannot be returned or replaced ' we could not see some of the damage until it was assembled and then opened. If you do decide to order make sure you open and check all items before the driver leaves.”

Helpful Report

Posted 6 months ago

Dear Jill Jolliffe Further to your review, and although we appreciate your time taken to share your feedback, we would like to mention that we have responded to your email sent to Customer Support based on the information you provided in your communication. We are sorry to read that you are not satisfied with our response, however, we have tried to clarify the details of the issues brought to our attention, to which we have not had any further response. Kind regards Top Furniture Customer Support Team

Posted 6 months ago

“Just purchased my 4th peiceof furniture absolutely delighted, definitely recommend.”

Helpful Report

Posted 6 months ago

Thank you, Gail, for giving Top Furniture a 5-star rating. We are thrilled to hear that you just purchased your 4th piece of furniture from us and are delighted with your purchase. Your recommendation means a lot to us. We truly appreciate your continued support and patronage. Thank you again, and enjoy your new addition. Kind regards, Top Furniture Support Team.

Posted 6 months ago

“Furniture is very good however if you can’t make the delivery date or want to make a return expect to wait weeks /months. I would buy in store or not bother unless someone is always at home.”

Helpful Report

Posted 6 months ago

Hello, Thank you for leaving your review regarding your furniture. We can see you decided to change your order to something else and the items you chose were out of stock, this naturally will have a bearing on the delivery lead times. We always contact our customers with notice once a delivery date has been planned. Items that are purchased in store or online, with a pre-order date will have the same lead time. Thank you for your custom it is appreciated, and we hope you enjoy your furniture which is very popular and a best seller. With regards, Top Furniture Customer Support Team.

Posted 6 months ago

“I ordered a solid oak 2m dining bench.....it was delivered as advised by 2 lovely drivers. We followed the assembly instructions an it was built in 15 minutes. It is lovely, very heavy, sturdy and eye catching. I would definitely order from Top Furniture again.”

Helpful Report

Posted 6 months ago

Dear Sharon, thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we truly appreciate your kind words. Thank you again for choosing Top Furniture, and we look forward to serving you again soon. Kind regards, Top Furniture Support Team.

Posted 6 months ago

“excellent quality and good value as not the cheapest but the quality is outstanding, ordered 7 items, all arrived well packaged and delivery team very good, need to be aware can be some delay in the order, ensure you know this from the off, but worth the wait, will be ordering more as we decorate other rooms”

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Posted 6 months ago

Dear Phillip, Thank you for choosing Top Furniture and leaving us a 5-star rating. We appreciate your support. We're happy to hear that you found our furniture to be of excellent quality and good value. We take pride in ensuring that our products are made to the highest standards. Our team works hard to carefully package each item for safe delivery, and we're delighted that you found the delivery team to be helpful. We look forward to assisting you with any future furniture needs and providing you with the same outstanding quality and value that you've come to expect from us. Thank you once again for your kind words and support. Regards Customer service team

Posted 6 months ago

“Excellent service quality products and exceptional delivery men ,I will be ordering from you again”

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Posted 6 months ago

Dear Cheryl, Thank you for your 5-star review of Top Furniture. We appreciate your kind words and for taking the time to share your experience with us. It means the world to us knowing that you will be choosing us again for your future furniture needs. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We are here to serve you. Regards Customer service team

Posted 6 months ago

“I am very pleased and very happy with my new Top Furniture white tv stand. The delivery was well on time and delivered with care and safety. It is a great asset to my newly decorated room and compliments the Top Furniture white bookcase/shelving unit I bought at the beginning of the year. Many thanks.”

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Posted 6 months ago

Dear Monica, Thank you for your 5-star rating of Top Furniture. We appreciate your kind words and are happy to hear that you are pleased with your new Top Furniture white TV stand. We value your loyalty as our customer and we're grateful for your continued support. If you need any further assistance or have any other feedback, please feel free to reach out to us. Many thanks again. Regards Customer service team

Posted 6 months ago

“Excellent”

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Posted 6 months ago

Dear Gill, Thank you for your 5-star rating of Top Furniture. We're pleased to hear that you had an excellent experience with us. We appreciate your feedback and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Regards Customer service team

Posted 6 months ago

“I absolutely love my Toulouse grey painted sideboard. It looks lovely in my dining room, in fact I can't stop looking at it! The style and colour are perfect. The only downside is it was so well packed and the delivery men said they were unable to help me unpack it. Being an older lady I did struggle to get the packing off, but eventually managed it. I have no hesitation in recommending Top furniture for quality and value.”

Top Furniture 5 star review on 13th August 2024

Helpful Report

Posted 6 months ago

Thank you for your 5-star rating of Top Furniture. We appreciate your support and are pleased to hear that you absolutely love your Toulouse grey painted sideboard. We apologize for any inconvenience caused during the unpacking process, but we're glad to hear that you eventually managed it. We value your recommendation and are delighted that our furniture has exceeded your expectations in terms of quality and value. Thank you once again for choosing Top Furniture and we hope to serve you again in the future. Regards Customer service team

Posted 6 months ago

“Furniture was lovely but wait of over 4 months rather than 4 weeks as advertised”

Helpful Report

Posted 6 months ago

Dear Daniel, Thank you for your review, we are delighted to hear your positive sentiments regarding your lovely furniture, we are pleased to hear this. We can see you placed your order on the 15th March with a pre-order date of 30th June, unfortunately due to the global shipping crisis in the Suez we had a further delay with your order which you were notified of on the 16th May. We apologised for this, however, we would like to clarify that your original pre-order was anticipated for delivery mid July, and this was delivered to you on the 5th August, therefore, there was never a promise for delivery within 4 weeks from the order date, neither was there a delay of 4 months nor was this advertised as such. Although we value your comments, we would rather they be factual. Thank you for shopping with us, we do appreciate your support. With regards, Top Furniture Customer Service Team

Posted 6 months ago

“Great product and delivered free. So pleased with our cross legged oak sideboard. Definitely buy from these guys again”

Helpful Report

Posted 6 months ago

Thank you Kenneth, for your 5-star rating of Top Furniture. We appreciate your feedback and are happy to hear that you are pleased with your cross-legged oak sideboard. We take pride in delivering great products and providing free shipping for our valued customers like you. We look forward to seeing you again in the future. Regards Customer service team

Posted 6 months ago

“Absolutely over the moon with our bookcase it looks fab and great quality. The delivery men were very polite and on time, now ordered tv cabinet and nest of tables 👍🏻👍🏻👍🏻”

Helpful Report

Posted 6 months ago

Dear Trevor, Thank you for leaving us a 5-star rating for Top Furniture. We greatly appreciate your feedback and are delighted to hear that you are absolutely over the moon with your bookcase. We're also glad to hear that the delivery men were polite and arrived on time, and that you were so satisfied with your purchase that you have now ordered a TV cabinet and nest of tables. Thanks again. Regards Customer service team

Posted 6 months ago

“Excellent piece of furniture and Excellent company service ! Highly recommended 👍”

Helpful Report

Posted 6 months ago

Dear Gill, Thank you for your 5-star rating and kind words about Top Furniture. We are pleased to hear that you found the piece of furniture excellent and our company service outstanding. Your recommendation means a lot to us. We value your support and look forward to serving you again in the future. Regards Customer service team

Posted 6 months ago

“Lovely stool, really well made and solid. It was packed really well. A top rate service. Thank you.”

Helpful Report

Posted 6 months ago

Thank you for your 5-star rating of Top Furniture. We appreciate your kind words and support. Providing a top-rate service is always our goal, and we are delighted that we were able to meet your expectations. Once again, thank you for choosing Top Furniture. Should you have any further inquiries or need assistance in the future, please do not hesitate to contact us. We look forward to serving you again soon. Regards Customer service team

Posted 6 months ago

“Furniture was lovely But delivery was OK but just left with big box Would be better if I had the choice of unpacking at a extra cost as at.80 I had to get someone to do it”

Helpful Report

Posted 6 months ago

Dear Jean, Thank you for the 5-star rating you gave us at Top Furniture. We appreciate your feedback and are happy to hear that you found our furniture lovely. Your satisfaction is our top priority, and we are glad that you had a positive experience overall. We also appreciate your valuable feedback regarding the delivery. We apologize for any inconvenience caused by leaving a big box. We understand that having the option to choose the unpacking service at an additional cost would have been more convenient for you. We will definitely take this into consideration and strive to improve our services to meet your expectations better. Once again, thank you for choosing Top Furniture, and we look forward to serving you again in the future. Regards Customer service team

Posted 6 months ago

Top Furniture is rated 4.8 based on 7,868 reviews