Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,940 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 12th March 2025

Teresa

Top Furniture 5 star review on 9th March 2025

Mrs Betty

Martin

Mrs Betty Thacker

8161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service and delivery. Quality of furniture was less than I expected. The furniture looked quite cheap and in my opinion was overpriced.”

Helpful Report

Posted 2 years ago

“After months waiting i received part of my order.i am still waiting for the rest of my order this is very frustrating and unprofessional I would never recommend this company to anyone”

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Posted 2 years ago

“This company should offer an assembly service for large items like the three-door wardrobe. Not at all impressed with the assembly instructions and lack of easy to use tools. Special screws require an Allen-key, which is provided but is very difficult to use. I would suggest a power drill bit and flexible chuck extension would be more appropriate. In my opinion, the construction is crude with hand drilled pilot holes. No precision at all. The cupboard section just sits on the drawer base and you are required to fix three metal straps to the back once positioned and then the whole thing needs to be positioned, with the top added, to where it needs to stay. Try doing that in a small bedroom when you are an elderly couple.”

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Posted 2 years ago

“Quick delivery, but… how am I to take my bookcase up the stairs?? Don’t order anything that needs any lift or carry, the delivery men just flatly say no. Lazy service, spend the money on a product that allows you to have your furniture where you want it. It’s a return for me! Shame!”

Helpful Report

Posted 3 years ago

“I ordered two stools. They came in good time. However, the rungs are so low I am unable to put my feet on them. My legs dangle on the stool. I am 5'7" so not short. If I had known this I wouldn't have ordered them. The stools are sturdy and well made. It's a shame they are so uncomfortable.”

Helpful Report

Posted 3 years ago

“Disappointed . Wardrobe came dirty and dustyIn places . Paint work patchy finish. Looks easy to put together but screws don’t Screw in properly so having to get someone in to sort it , probably going to cost a further £40 . Would have expected better when paying almost £700 .”

Helpful Report

Posted 3 years ago

“THE FURNITURE IS NOT WORTH THE MONEY CHARGED. THE TOP ESPECIALLY IS VERY THIN. IT DOES NOT FEEL VERY SOLID. THE BACKING IS VERY ROUGH.”

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Posted 3 years ago

“6 items delivered only 2 were not damaged and wrong size bed slats were sent, initially struggled to get hold of customer service although they did get back to me and sent the correct slats out and some touch up paint, still waiting for their courier to pick up wrong size bed slats as can't get them to the tip and no confirmation of how long they'll be sat in my house. Overall quite disappointed”

Helpful Report

Posted 3 years ago

“Unfortunately my experience of Top Furniture to date has been a little disappointing. When I opened the cardboard box which my new desk came in, I saw a fault right away in the middle on the front edge - which was very noticeable - and not something I was expecting for a piece of furniture that cost £549. I contacted the Customer Support team immediately who were very responsive and extremely apologetic. They offered me an initial discount to retain the desk, which I refused, they then offered me a further discount which I also refused. This was because it had taken me a while to find a desk which I really liked so I wanted and expected it to be perfect not faulty upon arrival. The Customer Support team advised me that they would make arrangements to have the desk collected the following Friday (because I told them that the rather large box that the desk came in was in the way in my front room, where the delivery men left it). I was then told that a replacement desk would not be back in stock until mid September (2 1/2 months later)! I was advised that the collection had been scheduled between 8.30am and 11.30am. However, I waited in all morning but no-one came to collect the desk! I contacted the Customer Support team again who advised that the earliest date that the desk could be collected was the following Tuesday. So unfortunately, I received a desk that was obviously faulty upon arrival, I have had the inconvenience of a rather large box sat in the middle of my front room for 11 days pending collection, have wasted half a day when I should have been out working waiting in for the desk and have the added inconvenience and discomfort of being without a desk in my home office for a further 2 1/2 months (so I am having to work on the dining room table), until the replacement furniture is back in stock. So, unfortunately I've not had the best experience to date as a Top Furniture customer and sincerely hope that there is not any further issues with the new desk when it eventually arrives?! Fingers crossed!”

Helpful Report

Posted 3 years ago

“The oak stool was very good quality but the delivery was very poor I was told it would be delivered after 9.30am but it was delivered at 5.15am according to the security camera and just left outside the house in the rain for 4½ before we saw it we were so lucky it wasn't stolen.”

Helpful Report

Posted 3 years ago

“Disappointed in the service I have received after receiving a damaged stool. Trying to get a replacement”

Helpful Report

Posted 3 years ago

“We where very disappointed in our last order , well part of it the wardrobe was damaged , we excepted £50 as we had a joiner put it up for us. But we told them we where still disappointed when we excepted the £50. We have had several items from top furniture and its always been of top quality. The dressing table we received with this order was as we expected and was in great condition.”

Helpful Report

Posted 3 years ago

“Communication terrible - no one contacted us to let us know what was happening ordered in November and finally delivered end of March after us chasing them! Furniture is good.”

Helpful Report

Posted 3 years ago

“The quality of the furniture is very good, but we had to wait over 5 months for the item to arrive. The only update I got was when I chased them up.”

Helpful Report

Posted 3 years ago

“Very good quality products but we are currently upto 4 months of waiting for the product to arrive with no delivery date.”

Helpful Report

Posted 4 years ago

“ordered in october, for delivery on 7th or there abouts january 2021,which we accepted, then the date started to change, but no one from topfurniture had the decency to inform us, eventually recieved our order in february 2021, after a few other delivery dates came and went, although the goods we ordered are nice, topfurniture customer service leaves a lot to be desired.”

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Posted 4 years ago

“Not happy with the finish on one of the pieces and support offered afterwards. Would not buy again”

Helpful Report

Posted 4 years ago

“The frame of the chest of drawers was finished poorly with high risk of getting splinters. Be careful!!”

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Posted 4 years ago

“Ordered 3 stools. Sadly all of the legs were cut to slightly different lengths, causing them all to wobble considerably. Some are cut shorter and some are cut on an angle probably because the legs bow and they are cut on the bend of the leg so it must be hard to get a straight cut. This is annoying, it’s all three, I’m just perplexed as to why I didn’t read this in any of the reviews? People are encouraged to leave a review and a photo in return for felt foot protectors. I have my own which I shall use. I didn’t go through the process of sending them back because I just don’t have the time or the energy. Nice design though comfy heavy and well constructed. All though the wobble is annoying. The colour of the stools is not as natural as I would have hoped, They are more orange than my natural oak furniture that I stain in Danish Oil.”

Helpful Report

Posted 4 years ago

“Very poor communication! Uses Covid 19 as an excuse for everything, delays on all our furniture yet they could do free give away on Instagram.”

Helpful Report

Posted 4 years ago

Top Furniture is rated 4.8 based on 7,940 reviews