Top Furniture Reviews

Name: Top Furniture
Address: Station Yard, Station Road,, Station Yard, Station Road,, United Kingdom
Rating: 4.83

4.8 Rating 7,940 Reviews

97 %

of reviewers recommend Top Furniture

4.8

Based on 7,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Top Furniture:

Home furniture retailer specialising in country style painted and oak furniture products for the living room, dining room, kitchen and bedroom. Toulouse painted ranges available in white, grey and black as shown on our Instagram page @topfurnitureuk

Visit Website

Phone:

01889 560999

Email:

sales@topfurniture.co.uk

Location:

Station Yard, Station Road,,
Station Yard, Station Road,
United Kingdom
ST14 8AX

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Top Furniture 5 star review on 12th March 2025

Teresa

Top Furniture 5 star review on 9th March 2025

Mrs Betty

Martin

Mrs Betty Thacker

8161

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being told our chairs were in stock 3 weeks prior to the delivery, I was phoned the day before the delivery to say the table would be delivered but not the chairs. On receiving the table we noticed it was scratched & having sent pictures & leaving a message , we are yet to hear from anybody at Top Furniture. So on this basis I would rate them extremely poor for customer service. Having said that, I do like the table but minus the scratches it would be even better. Less than impressed.”

Helpful Report

Posted 4 years ago

“Ordered 3 items in June and paid for them up front, office desk delayed to end of August, now delivery booked in for 11th September , a loooooong wait. Quality Problem with sideboard but was replaced ok.”

Helpful Report

Posted 4 years ago

“It took over 2 months for the product to come in stock with no mention of this when I ordered and paid for it. It arrived with the packaging ripped and looks like a second, bad painting over the screws. Wouldn't purchase anything again and glad it was in the sale, otherwise would have asked for my money back.”

Helpful Report

Posted 4 years ago

“Chair turned up in reasonable time. But has a scuff on trim. stain on Seat and Chrome trim doesn’t even meat on either side. What the pandemic it was to much hassle to sort. But I don’t fell the chair should of ever benn sent out in the first place”

Helpful Report

Posted 4 years ago

“Ordered at the beginning of January for March delivery. Eventually delivered in June. Purchase price included assembly, however assembly no longer performed due to lockdown. No refund given for the assembly service that had been purchased but not provided. Had to pay trade to come and assemble it, however when they tried, the product had been delivered with no assembly instructions and insufficient assembly hardware. Full and safe assembly was not possible. After I complained about the lack of instructions, some were provided, as was the missing assembly hardware. I had to complete the assembly myself. The product is of good quality, hence second star.”

Helpful Report

Posted 4 years ago

“Having contacted Top Furniture to Purchase a hand made single bed, I was assured that the product would be Inspected and quality checked prior to delivery. Unfortunately, when the bed arrived, there were a few ‘lumps and bumps’ on the headboard. In addition, the footboard had a less than perfect paint finish. Customer service were efficient in dealing with the problem and offered me a replacement or a discount on the purchase price. I accepted the discount as I didn’t want to chance a replacement bed arriving with similar irregularities. I had intended to purchase a dressing table to match the bed, but after the aforementioned scenario, changed my mind.”

Helpful Report

Posted 4 years ago

“We ordered a tall chest and 2 of the drawers are flawed.Top Furniture has agreed to replace it,but a better quality control would have avoided this.”

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Posted 4 years ago

“Good quality bedroom furniture which I am very happy with AND unfortunately this feeling was ruined by the delivery drivers refusing to take a chest of draws upstairs. Rang Customer Service who apologised for an admin error - though the drivers attitude was rather unfriendly nonetheless - however they made no effort to rectify the situation even after explaining I lived alone and was unable to move it in my own. A week and £20 worse off I got friends builders to lift it upstairs which they did pretty easily. This is very poor customer service. Not what you would expect.”

Helpful Report

Posted 5 years ago

“Eventually the table arrived on the 13 December. The packaging was damaged due to it being very badly packed. One of the packages had to be carried by 2 people into the house and they struggled due to the inadequate packaging. This is not going to be undone until the owners unpack it in the Spring so cannot comment on the table itself.”

Helpful Report

Posted 6 years ago

“Drawer unit looks lovely but has faulty drawer. Still waiting for this to be resolved but don't have a good feeling about the outcome after telephone call with support staff today. Watch this space.”

Helpful Report

Posted 6 years ago

Hello Gary, I am sorry to hear the issue you have encountered. I understand that the support team were requesting images of the fault to be sent in to us from the phone call with yourself. I can see that the support team have now received these images so will be in touch shortly to discuss a resolution. Apologies for the issue and any inconvenience caused. Kind Regards, Top Furniture.

Posted 6 years ago

“How do you expect me to review something i havent yet received? Item was due this morning. The time is now 3:30pm and hasnt arrived as yet ! Not impressed !”

Helpful Report

Posted 6 years ago

“How do you expect me to review something i havent yet received? Item was due this morning. The time is now 3:30pm and hasnt arrived as yet ! Not impressed !”

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Posted 6 years ago

“The table is well made with instructions and very easy to assemble. It also came with aftercare instructions advising me that a protective oil had been used. Unfortunately this is not the case as I found out when I wiped the surface with a slightly damp cloth . The surface after wiping instantly became faded and rough . I am hugely disappointed and unsure of what to do as I have no packaging to return it with . Fiona Khan”

Helpful Report

Posted 8 years ago

Hello Mrs Khan, Thank-you for your feedback. I'm sorry to hear you are not happy with your purchase, this particular table is one of our best selling items and generally trouble free. I have passed this over to our customer service team who will be contacting you shortly to discuss. Kind regards Neil.

Posted 8 years ago

“furniture arrived on the delivery slot (7-3, not more precise) they chose. one part from one of the bench items was missing, when I rang they said oh its a small bit, & no apology.. BUT its a 1.2 metre piece of 4x2 wood ...........so now I have to stay in another day to receive that. have been offered foot protectors for doing this review. shame. the sticky out nail has already scraped a line across my entire living room wood floor, and I have already bought protectors from somewhere else because of that. now have to sort out fixing the floor. one bench great though”

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Posted 9 years ago

“Ordered a table with 2 benches. They arrived in time but no screws to put it together anywhere to be found in the packaging. Had to go buy the screws from Robert Dyas. Thank you!”

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Posted 10 years ago

Top Furniture is rated 4.8 based on 7,940 reviews