Tools-paint.com Reviews

Name: Tools-paint.com
Address: 3 David Road Poyle Industrial EstateColnbrook, 3 David Road Poyle Industrial EstateColnbrook, Slough
Rating: 4.83

4.8 Rating 1,565 Reviews

97 %

of reviewers recommend Tools-paint.com

Company Reviews

Metrics

Info

4.8

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tools-paint.com:

The place to buy decorative paint, protective coatings and associated products from leading and niche manufacturers at low prices

Visit Website

Phone:

01753 684084

Email:

sales@tools-paint.com

Location:

3 David Road Poyle Industrial EstateColnbrook,
3 David Road Poyle Industrial EstateColnbrook
Slough
SL3 0TW

Tools-paint.com 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great fast service, would defiantly use this company again.”

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Posted 4 years ago

“Paint arrived on time although one tin has a dint in the lower part. Well packaged and secure do can only think it’s done in transit. Will definitely use again for convenience and excellent service”

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Posted 4 years ago

“I bought some Sikkens undercoat and gloss to paint an old bit of fence, garden gate and wooden garage door. It is an excellent thick paint, which I expect now to last a long time. I ordered the paint from Tools-paint as it was a lot simpler than trying to order from the manufacturer. The tins were well packaged, still suffered a dent, but had no effect on the paint. Thanks”

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Posted 4 years ago

“I was a little dubious about the wisdom of buying paint online even though I was quite clear about what I wanted. I dreaded the thought of receiving a paint soaked mash of cardboard. Due to Clovid19 I dreaded the thought of going into a DIY store much more so made e an order........and it arrived exactly when predicted - brilliantly packaged with not even the tiniest dent in any of the tins! I wouldn't hestitate to recommend!”

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Posted 4 years ago

“great product for a fair price good communications will use again thanks”

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Posted 4 years ago

“Needed some advice on a project I was working on. After a few emails I new what products I needed. Placed my order. No problems, definitely will order again”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“First class service and completely reliable.”

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Posted 4 years ago

“Fabulous service. Got the silver copse colour in Cuprinol fence paint I wanted when couldn't get it anywhere else. Cant fault Tools Paint and would highly recommend them. Ps. Wasnt too keen on doing all the painting though.... Very pleased when it was finished though.”

Tools-paint.com 5 star review on 2nd July 2020

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Posted 4 years ago

“The paint was a good price, good quality and delivered quickly. I will have no hesitation in using Toold-paint again.”

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Posted 4 years ago

“Service second to none fantastic”

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Posted 4 years ago

“Good price excellent service loads of different makes all in all great find will use again.”

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Posted 4 years ago

“This was my first experience of Tools-paint.com. I was really impressed. Easy to order and fast delivery. Will definitely use again.”

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Posted 4 years ago

“Very pleased! Product arrived on time and I am happy with the result.”

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Posted 4 years ago

“The wrong colour product was dispatched months ago. I have emailed them many times and have had only one response saying they would send a replacement yet still nothing. I have since asked for a refund but unfortunately I have had no response. I have paid for the goods in good faith and feel completely let down and out of pocket.”

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Posted 4 years ago

“We ordered tins of coloured paint from Tools Paint and the colour they sent arrived wrong. We double checked it with another tin of paint we had, and other items we had painted in the past - they'd mixed it too light. Trying to contact this company is a nightmare. They didn't respond to numerous emails to their paint / info addresses, nor to the parent company that owns them, trading as Tools Paint. I tried calling them at different times in the day but no response. During these tricky times, I understood there could be delays so was as reasonable and as patient as possible - but a month later and no reply at all, I had to take it up with PayPal to try and get my money back. Such poor customer service. There is no excuse for complete silence from a company. They had a month and could have simply sent a 'we're looking into it' email, if nothing else. Or perhaps, answered their phone - or returned a missed call. Regarding other elements of the order experience: - The packaging wasn't up to much, compared to other companies we'd ordered from in the past. Tins didn't have cardboard eggbox style surrounds, just a handful of polystrene chips. They also weren't vacuum bag sealed - just put in a ParcelForce thin plastic self-adhesive envelope with gaps both sides - so if the paint had leaked, it would have come straight out. - Delivery was average speed. - No tracking number was given so we didn't know the day it would arrive - we just got a 'your order has been dispatched email'. I did log in to see if we could get a tracking number online but no luck. - The price was decent, but the product arrived incorrect. - The service was very poor, or actually: non-existent. I wouldn't recommend this company to friends or enemies! It's a shame to leave a poor review like this, but the company had just over a month to reply, and didn't. Only when PayPal got involved did they reply (to PayPal). It's worth noting PayPal extended the waiting time resolution period (before they would get involved) during these trying times from 21 days to 28 days - to give the company the chance to reply at least once - which they never did. The faulty products have been returned to the company, but still no refund yet. You'd think the company might try to save a very poor situation but their view towards this seems to be complete indifference. If you're buying an off-the-shelf colour, you could hedge your bets with this company. But if you're buying a colour that needs to be mixed - this company is best avoided, unless you want a headache, and the wrong colour - and no reply (or refund). Be ready to have no way to fix things if something goes wrong. I ended up researching and finding a website called Decorating Centre Online who were friendly, knowledgeful and happy to help. Managed to order the correct paint from them, and received it promptly with no problems and I even rang up to thank them for saving the day (and they answered!). I'd strongly recommend them but and advise to steer clear of Tools-Paint.com for sure.”

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Posted 4 years ago

“paint is difficult to pack but ours arrived well wrapped and in good time...........thankyou”

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Posted 4 years ago

“Spot on mix to code Rustoleum again thanks”

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Posted 4 years ago

“Excellent price for good quality roller cages and fast delivery. Will definitely use again in the future.”

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Posted 4 years ago

“This is the first time ordering from Tools-Paint.com. But I am really pleased with the service and prompt delivery. I'm extremely happy with the paint colour. Have not used it yet, but exactly what I was looking for. Will certainly use this company again.”

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Posted 4 years ago

Tools-paint.com is rated 4.8 based on 1,565 reviews