Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,242 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. Sorry but it just was.”

Helpful Report

Posted 1 week ago

“a hedge trimmer is no good with out a bloody battery ihope you can supply one”

Helpful Report

Posted 1 week ago

“There is a problem and I am not sure if it is down to ebay or sellers like Tooled up. The issue is selling product that they do not hold in stock. I found an item I wanted and ordered it on 28th Jan 2025 and it arrived on 14th of March. Tooled up state the delivery service is Royal Mail 24 so a quick delivery is expected and the listing says 2 available. ( it continued to say 2 available 1 sold throughout the 6 weeks it took for it to arrive). I was not contacted about delivery days until 11th Feb or after approx two weeks after order to say there was a problem in getting the item. To be fair after that I was contacted enough and given the opportunity to cancel. So I have not problem in ordering tools that have a lead time but I like to know if if I am going to have to wait for the item to come in to the company I am ordering from. I am not sure if ebay have a policy on lising items that are not held by the seller, nor do I understand where the information on the number of items available comes from. But if sellers are selling product that is not in stock then they would do well to make this clear and give an estimate of the time. And do this with an explicit note (not relying on the expected delivery indication). If ebay is only one of a a number of selling methods and realtime stock levels annot be integrated with ebay then I would expect an email within 1 working day if an item is out of stock.”

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Posted 2 weeks ago

“Seeling items that are out of stock is poor business, long delays and slow comms”

Helpful Report

Posted 2 weeks ago

“Has to be the slowest service in the UK. Whilst a lot of emails do come through, none of them tell you when the delivery is coming, and there doesn't seem to any tracking that works. I must admit that after a week I thought it was an online scam. I clearly isn't; just slow and disorganised. It was the correct item when it arrived though. Many thanks Carl”

Helpful Report

Posted 3 weeks ago

“Placed order when their website said the item was in stock. Phoned them a week later to check on progress and was told the item was in their warehouse waiting to be despatched. Made another phone call a few days later and was then told would take another 10 days before they could deliver. Not good. Will shop elsewhere from now on.”

Helpful Report

Posted 3 weeks ago

“Website says products available but then it’s 3 weeks and multiple emails to chase before I get my item. Turns out it wasn’t in stock. Item arrived but no documentation in the box whatsoever. No instructions, warranty card or anything. I wouldn’t buy from here again.”

Helpful Report

Posted 1 month ago

“Purchased product from Tooled-up mainly due to the offer of next-day delivery. However, this was not achieved causing issues as someone had to be in to sign for it. I requested a refund of some/all of the delivery fee £7.95 but was informed it was the courier's fault, not Tooled-up. My contract was with Tooled-up and I had no choice in the courier used, I feel I should of had some money back. In the end, a signature was not required, contrary to the info provided. The item was left in a safe place and the delivery note stated it was left with me, despite not being in the property. Slight damage to the box, however, and the items were undamaged.”

Helpful Report

Posted 1 month ago

“The people in the shop are great. However, I ordered a product for collection at the shop with an online estimated delivery of 5 days and it took over 2 weeks. As if that wasn't bad enough, the order tracking only said "open" the whole time with no further detail and no estimate for delivery. This company have poor delivery accuracy & no order tracking.”

Helpful Report

Posted 3 months ago

“Leonardo Pantoja Munoz, his name is Leonardo Pantoja Munoz of Middlesex University and this is a great tool to tool up his face. He was caught hacking into our Abebooks site to scam a colouring book. Now his debts with several Online Casinos and Webcam Babes increase by THOUSANDS GBP A DAY and we are happy to tell everyone where to find him. The lads will come with a sledgehammer and blow his empty brains out. Fusk this filthy bastard and shyt on his Mex mommy, we know her address too. He will pass into history as the colouring book thief of Middlesex University. And he will soon be forgotten in jail.”

Helpful Report

Posted 4 months ago

“Through ebay , i ordered new work boots on Wednesday October 23rd 2024 , they arrived on November 7th , ( 15 days ) According to Google Maps we are 95 miles apart ( 1 hour 50 minutes drive ) so why over 2 weeks from order to delivery ? would have been much quicker to drive to the depot & collect ?? I have ordered items from China , that arrive in 3 weeks !”

Helpful Report

Posted 4 months ago

“My order for 20 off M12 X 220mm long coach bolts morphed into a deliver of 9 new 220mm longs, 1 corroded 220mm long, 9 off 230mm longs and a single 200mm long to make up the numbers. Not even close to the order requirement.”

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Posted 4 months ago

“Considering all items were in stock, I don't see why it took a week for it to be delivered.”

Helpful Report

Posted 4 months ago

“Having ordered, and paid for, two (identical) items, I was surprised to start receiving email updates referring to only one item. An initial call to TU shed no light on this and I was promised a call-back which never came. That agent added to my concerns by stating she could only see a charge for one item. The following day, the solitary item arrived, much to my annoyance. A further call to TU (to a much more-helpful agent) indicated that there was only ever one item in stock and that I should have received an email to that effect. She promised that a refund would be processed, and it was. Ultimately, the issue was resolved but it was not without problems. Additionally, I've paid the same delivery charge for one item as I would have done for two, which means the item was more-expensive than expected and I still need to buy a second.”

Helpful Report

Posted 5 months ago

“They lost my order so I cancelled it I re-ordered and got item reasonably quickly”

Helpful Report

Posted 6 months ago

“Waited and waited and still waiting. Part of order refunded, not in stock Still waiting”

Helpful Report

Posted 6 months ago

“Tooled Up were let down badly on two of my orders by DHL deliveries who insisted on trying to deliver my package to next door - a house with a completely different name. This house is only occupied by builders at the moment, who padlock the gate when they go home. I tried many times to explain this to Tooled Up who seemed powerless to sort out DHL or offer an alternative delivery company. Until Tooled Up sort out the delivery problem I will no longer order from them. I have told them this.”

Helpful Report

Posted 6 months ago

“I purchased two items, one of which got cancelled after several days. The final item appeared around 12 days later, no emails no messages to say what the delivery was. These days you have become accustomed to having delivery within a couple of days and sometimes even longer which I have no problem with but to cancel an item after several days and then not communicate on a long delivery in my opinion is poor service. Packaging was decent though.”

Helpful Report

Posted 6 months ago

“I have 2 wrong batteries, they do not match the item on your web page. They do not power my Black &Decker hammae drill.”

Helpful Report

Posted 6 months ago

“The box my pole bosch extended hedge trimmer came in was severely damaged. Even the packaging was crushed. The paperwork inside indicating it was a return unwanted item. I remember clicking on NEW when I ordered it. Not very nice.”

Helpful Report

Posted 6 months ago

Tooled-Up is rated 4.8 based on 22,242 reviews