Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,344 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was just as described and the price was marginally cheaper than other online only retailers. However, the communication from the company could be improved along with the dispatch times. Sometimes 3-5 day dispatch times do extend beyond this.”

Helpful Report

Posted 9 years ago

“Good service for product. Price of product, bit of a rip off on EBay £4 over priced !. I know eBay /PayPal fees come in to it. £1.40 max. Would not buy from you again.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, in common with many other retailers who sell on numerous our prices do vary depending on the costs and criteria for selling on that platform. There are hidden costs involved with some third party sites. We are sorry that you will not purchase from us again however we do think that your assessment of the process is not entirely accurate. Thank you for your order. Regards, tooled up

Posted 9 years ago

“I bought Faithfull Power Plus Twin Site Lights with Tripod 2800 Lumen 40w 240v. The service from Tooled-Up was excellent with helpful delivery slot information and good packaging. The LEDs (2 x 20W) are bright enough to light a 2.4m x 5m wall or the top of a car engine to daylight standard (around 6000K) but the tripod and bolts are a bit flimsy for the price - a larger bolt size say 8mm or 10mm would give more stability on the lamp mountings. I also added a rubber washer to each lamp bracket so it will keep the angle and direction I set. The cable and plug are of good quality and plenty strong enough for site work.”

Helpful Report

Posted 9 years ago

“Having ordered a few items for Christmas presents and now it`s January 17 2016 and still waiting for one item then it`s up to you to decide wether you order from them! Ive had to chase them regarding this several times. I have just cancelled the order as Ive waited long enough. I wont be ordering again from them.”

Helpful Report

Posted 9 years ago

“not tried them yet, however delivery was very prompt”

Helpful Report

Posted 9 years ago

“Correct item sent out. Took a little time to post out. But arrived quickly after receiving confirmation email.”

Helpful Report

Posted 9 years ago

“A BIT LATE BUT ALL WELL IN THE END. Thank you”

Helpful Report

Posted 9 years ago

“Tool case arrived damaged good comms with supplier but i was unable to supply pics so had to glue the case to repair.”

Helpful Report

Posted 9 years ago

“price was great but having to pay for courier delivery expected the advertised delivery time. Eventually arived a week later!”

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Posted 9 years ago

“I have returned this item as it was not suitable for my appliance. But I'm a bit annoyed as it took three weeks to get here and it has cost me postage twice and I now have nothing to show for it. In saying that, I suppose it was my fault for not checking the model no.”

Helpful Report

Posted 9 years ago

“The parts are fine and just what I needed, but customer service was not good at all. I ordered on 27 October and chased the item on 5 November. I had received no order confirmation and luckily had kept a screen print of the order when I placed it. The day I chased it, I received a shipping notification, but it makes me think that my order was forgotten.”

Helpful Report

Posted 9 years ago

“I have not received the tool I ordered, I was about to contact yourselves and e bay when your review arrived on my laptop. I was charged £3.99p postage on the tool I ordered, which was only had a £12 purchase price. I would like my money refunded. Then I will find a supplier who can give me a reliable service. APOLOGY for previous rant. at 5.30 p.m this evening the Stanley plane iron I ordered was delivered.”

Helpful Report

Posted 9 years ago

“The spirit level arrived promptly as is as described. However it was just packed loose banging around in a large cardboard tube. Rattling around in there must be damaging to a precision instrument! Have you not head of packing material? I will let you know if it proves to still be accurate!!”

Helpful Report

Posted 9 years ago

“When ordering the goods I assumed they were in stock, there was nothing on the company website to indicate otherwise. When I received an e-mail saying they were out of stock I thought I should have shopped elsewhere. About a week late the goods arrived.”

Helpful Report

Posted 9 years ago

Hi Dr Rolfe, thank you for your review, we list over 60,000 lines on our Website and every item has a despatch date or delivery time displayed on it. Many of our items are in stock ready to go but it is inevitable with such a wide range that includes many hard to get items that occasionally items are not ready to go immediately. This particular product was flagged as being on 10 working days despatch time as we were waiting fresh stock to arrive and we did despatch within that time frame on this occasion. We are sorry if your order did not arrive when you expected it. Thank you for your order. Regards, tooled up

Posted 9 years ago

“I have not received anything yet.”

Helpful Report

Posted 9 years ago

Hi Peter, thank you for your review, we are sorry but your goods were lost by our chosen carrier. We have arranged replacements to be sent as soon as possible. Thank you for your order and once again apologies for the problems you have had with delivery. Regards, tooled up

Posted 9 years ago

“Ordered a set of facts Allen keys and were meant to be dispatched within 5-7 days.... Only after I had called to find out what was going on the product had been dispatched 12 days later.... Poor form”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry that your order was delayed beyond our initial despatch date. This particular product is brought in from France. Recent problems at Calais have caused sporadic delays but an extra delay was caused on this occasion by the manufacturer sending the wrong product so it had to be resent. We did attempt to keep you informed by automated e-mail but please accept our apologies once again for the unforeseen delay. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Still waiting for the goods”

Helpful Report

Posted 9 years ago

“Unfortunately your delivery driver was unable to make either myself or my neighbour heard, last friday when he attempted to deliver the parcel to me. I am keeping everything crossed for a better outcome tomorrow. A.J.Baker”

Helpful Report

Posted 9 years ago

“Tooled-Up.com have a great range of stock and all the premium brands. It is a good resource for reviews and further information on products but not all items are available for immediate dispatch and delivery is not quick. You need to check the delivery on each individual product and expect the latest date stated. I wouldn't mind the slow delivery if it was free but you are charged delivery. They are also unable to tell you what delivery will cost until you have added everything to your basket and gone through to payment. Nowhere in the help does it tell you the pricing thresholds for weight or value of your order. This needs to be simplified and clarified for better service. For the same brand items these guys have often beaten Screwfix and Jewsons on price, who are my local suppliers, but odd time they have been significantly more expensive so always worth shopping round.”

Helpful Report

Posted 9 years ago

“The only set-back is the delivery time. I ordered Tuesday hoping that the goods would be delivered by Friday to be used at the weekend, although I was warned it could be five working days. Flymo offered next day delivery but their on-line booking system would not allow a delivery address different to the card address. UNSUBSCRIBE at this point.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your review, we list over 60,000 lines so it is inevitable that sometimes products are not on the shelf ready to leave immediately, we did advise the 3-5 day despatch time because when you ordered we were awaiting stock to arrive. We despatched on day 3 after your order so well within our advised time but as you say unfortunately not quite in time for the weekend. Thank you for your order. Regards, Tooled-up.com

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,344 reviews