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Tooled-Up Reviews

4.8 Rating 22,922 Reviews
95 %
of reviewers recommend Tooled-Up
4.8
Based on 22,922 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tooled-Up 5 star review on 20th April 2025
John Underwood
Tooled-Up 5 star review on 12th April 2025
Lewis Hay
Tooled-Up 5 star review on 24th March 2025
Mike Dziubinski
Tooled-Up 5 star review on 26th February 2025
Marley Foster
Tooled-Up 5 star review on 29th December 2024
Alistair Duncan
Tooled-Up 5 star review on 13th September 2024
Bilal Ermis
Tooled-Up 5 star review on 25th August 2024
Frankie Atkins
68
Anonymous
Anonymous  // 01/01/2019
Still waiting for parcel
Helpful Report
Posted 6 years ago
I placed an order and received confirmation with tracking details provided. I tried to access my account but was repeatedly told "invalid log-in". I knew I had put in the correct password but decided I'd better try password re-set. This did not work either. I've sent several e-mails to you but have yet to receive an explanation. Not a good customer experience at all.
Helpful Report
Posted 6 years ago
Ordered a reciprocating saw and blades. Web site stated they were in stock. So I placed an order. Two days later got an email saying that it would be two weeks. However the blades had been shipped separately. So I ended up with a set of blades that cost twice the price due to the shipping charge and no saw.
Helpful Report
Posted 6 years ago
Thank you for your feedback. I am sorry to hear that you had issues with your order. I can confirm that the saw was showing that it was available to order and did not state it was in stock. I can confirm that upon your request we cancelled the saw from your order. We apologise for any inconvenience this has caused.
Posted 6 years ago
Not a fan! Ordered something with delivery given as Monday, didnt turn up! Arrived on the Tuesday which was too late as I needed it for a job! Result was I had to pay out extra money while I caught up on things due to it arriving a day late. The only reason I ordered from this company was the delivery day could be chosen and Monday delivery was promised! MASSIVE FAIL BY THIS COMPANY WHO THINK THAT RETURNING £1, YES £1 IS GOOD ENOUGH!! THIS IS NOT GOOD ENOUGH!
Helpful Report
Posted 6 years ago
Thank you for your feedback, we are sorry to hear that you had an issue with your delivery, Unfortunately, it appears that there was a delay with the carrier which was beyond our control. I can confirm that we refunded your upgraded delivery charge as you did not receive the service you paid for. We apologise for the inconvenience caused by this matter.
Posted 6 years ago
the item was as advertised.the delivery of the item was terrible.i complained to TOOLED-UP .they wanted nothing to do with my complaint.. Don't think i will be buying from them again.. peter
Helpful Report
Posted 6 years ago
I bought a Bosch charger online click and collect for £35. A very good price. Bosch wanted £70. Thursday 11th April. Ordered at 1300 and received a thanks for your order email. At 1500 I received a confirmation email. At 1900 I received a nearly ready to collect email saying it would be really to collect by 2100. They close at 1730. Friday 12th April. At 1040 went to collect the charger. It was wrapped for dispatch. The box was opened to verify the item. As ordered. Paid but the system could not produce a receipt. Said they would sort out the problem and email the receipt which they did. At 1800 tested the charger. Works perfectly. The next morning I received an email dated 12/04 stating that the charger had been dispatched. I never received a second charger. The price was very good but the system needs investigating.
Helpful Report
Posted 6 years ago
Item delivered to wrong address and incomplete, so not impressed.
Helpful Report
Posted 6 years ago
Was told my purchase would be due next week only to find out today that they tried to deliver it
Helpful Report
Posted 6 years ago
Mis-informed regarding a product prior to ordering and still waiting for a reply.
Helpful Report
Posted 6 years ago
unable to review until paypal refunded you have processed my order twice even though i spoke to someone on the phone and sent an email which you have not replyed to please sort this out.
Helpful Report
Posted 6 years ago
When ordering online, I accepted the invitation to pay a premium to have the tool delivered on a named day, and waited in all day expecting delivery. At 21:30 on that day, I received an email saying the item had been despatched. It was delivered the following day, when I was out all day. The delivery was left on my doorstep, facing the street, such that anybody passing by would have seen it and could have taken it; fortunately a neighbour saw it and took it in for safe keeping.
Helpful Report
Posted 6 years ago
It appears I now have to have an account before I can buy anything. Why? That's another pass word to add to the dozens I already have to use. I'm on PayPal - surely that's enough! Retailers are now paranoid about feed back which could all be fake anyway. If I had a problem I'd just get in touch and sort it out - not wait to leave feedback later. So why am I doing that this time..........because you asked...........but not again. Having blown my top I doubt anyone will be interested!
Helpful Report
Posted 6 years ago
Thank you for your feedback. I am sorry to hear of the issues you have been having with our site, however, I can confirm that we offer guest checkout service both when paying by Paypal or when paying by card. To do so you add the items you would like to purchase to your basket. Then when you basket has everything you need you can click "Checkout in the top right-hand corner of our website. You will then see 2 options "Pay by Card or Checkout with PayPal. If you click "Pay by Card" you will then see a further 4 options 1) Sign in to your existing account 2) Create a New Account 3) Checkout as guest 4) Sign I using your Facebook or Twitter account. If alternatively at the basket you clicked Checkout with PayPal this will take you to PayPal where you can log in to Paypal or pay by debit or Credit Card as a guest. If there are any other issues you are having with checkout, you can always call our customer services team during office hours and place a telephone order or if you are in the Enfield area you can pop into our store and order over our counter. Kind Regards Tooled-Up
Posted 6 years ago
My order for a Black and Decker electric saw was processed and despatched very swiftly which was good. What was not good was that the parcel had an address label with half the first line omitted presumeaby because there is a letter limit for each line. This meant that UK Mail (DHL) could not deliver my parcel as an important part of the address was missing. I eventually picked it up in person from the Croydon depot four days after it was due to be delivered a service which cost me £5.95. This important error should not have occured and whoever applied the address label should have spotted that half of the first line was missing. Unimpressed.
Helpful Report
Posted 6 years ago
Thank you for your feedback. I am sorry to hear of the issue you had with delivery, I can see from your order that you put your first and last name in the Firstname Box then your company name in the Lastname box Due to this, the system has tried to put 4 pieces of text in a space designed for 2. I would recommend in the future ensuring your first name is in the first name box, your last name is in the last name box and the company name is put on Address Line 1, this will resolve any issues of shipping not just for us but for any company. I apologise for the inconvenience caused by this matter. Kind Regards Tooled-Up PH
Posted 6 years ago
Item ordered 30 November and arrived 19 December. Cut very fine which was a concern and was not informed of possible delay.
Helpful Report
Posted 6 years ago
Slow to dispatch. delivery service unreliable.DHL sent email delivery will be today, never turned up, tried tracking it auto notification will be delivered Monday . Whether it will or not remains to be seen
Helpful Report
Posted 6 years ago
Thank you for your feedback. We apologise for the delays to your order. It appears due to a Roat traffic accident the driver was unable to deliver your parcel as scheduled, however, I am glad to see that they reattempted delivery successfully the next working day.
Posted 6 years ago
Not happy with the delivery firm I had to travel to collection shop
Helpful Report
Posted 6 years ago
Happy with tooled-up but not the delivery company they use, DHL. Tracking the order, it changed status to 'Delayed' with no reason given. The order was placed on Sunday, despatched on Monday (good service from Tooled-Up) but only got delivered on Thursday. Delivery was to the wrong house (4 houses from mine), fortunately I have good neighbours but it could easily have got lost.
Helpful Report
Posted 6 years ago
Good Afternoon We apologise for the delay and issues you experienced with the carrier. If you have any further issues please contact our customer services team who will do all they can to assist. Kind Regards Tooled-Up
Posted 6 years ago
The item was misdirected by DHL. I had paid for Wednesday delivery a cost of £1. I received an email from DHL telling me to contacted Tooled-up because my item would not be delivered when expected. I spoke to Dylan who checked reasons why and came back to me telling me the item would be delivered Thursday morning first thing as he had sorted it out himself. It arrived at 2pm approx. No apology, no repayment of the money paid for express delivery and no feedback since. I have since emailed your customer service departmet explaining my problems and concerns and had no reply, not even a confirmation of receipt of email. The reason I wrote to them is because Dylan suggested I wrote to him by email and he would forward it to the Managing Director because he wasn't allowed to give me his direct email address !! Overall a poor experience and a bad reputatiion to your company. Shall think long and hard about buying off you again.
Helpful Report
Posted 6 years ago
Thank you for your feedback. I am sorry to hear of the issues you have experienced with your order. I can confirm that following your email and as per our reply, we have as promised refunded your upgraded postage fee. Unfortunately, despite preparing your order outside for delivery as scheduled it appears that the delay in your order occurred due to matters out of our control. However, upon you reporting this our customer services team did there best to resolve the issue as quickly as possible. I apologise again for the delay to your delivery and if there is anything else we can do to assist please let us know. Kind Regards Tooled-Up
Posted 6 years ago
Collected from post office did not see Original packaging did not survive Post office had to rewrap and surcure end of box's though they would have been better packed
Helpful Report
Posted 6 years ago
Thank you for your feedback. I am sorry to see that the postal services handled your parcel in such a manner that they needed to repack the item. I can confirm that this certainly would not have left is in this condition. If there are any further issues, please contact our customer services team and we will do all we can to assist. Kind Regards Tooled-Up PH
Posted 6 years ago
Ordered and checked with staff that i would get a Staurday delivery if paid for and told yes. Paid extra for it and yet it didnt arrive until Monday... This meant I couldnt complete the job. Thanks Tooled Up!
Helpful Report
Posted 6 years ago
Tooled-Up is rated 4.8 based on 22,922 reviews