Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,300 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disappointed, I called every day and finally after almost 2 weeks I received the item ..”

Helpful Report

Posted 3 years ago

“My order came damaged. Ut had a crack and is broken on the top”

Helpful Report

Posted 3 years ago

“I didn't receive anything from you that I remember”

Helpful Report

Posted 3 years ago

“Items never arrived very poor service”

Helpful Report

Posted 3 years ago

“Only ordered as their website gave the impression that the goods were in stock - and accepting expensive carriage at nearly £14 even though my item was over £100 - Turned out they had to order it in ! - The first email said about 4 weeks then a second email a few days later saying not available till end of December (another 8 weeks) So I cancelled and ordered elsewhere with free postage - (My item arrived from Northern Ireland next day ) Customer service were helpful and refunded quickly - Please don't give the impression something is in stock its very frustrating - I won't be back - sorry”

Helpful Report

Posted 3 years ago

“Stop Emailing me to leave a review!”

Helpful Report

Posted 3 years ago

“Very bad company, except the customer service desk! They put on Internet advertising with M5 tapping drill bit which l wanted, take the monies from me and sending M6 tapping drill bit !I wrote an email to them and they don't reply gest after 4 days asking me more details!In this time I have called the customer service and l was lucky with the person ! The persons who are working there is not professionals if they don't know the difference between M5 and M6!”

Helpful Report

Posted 3 years ago

“Totally rubbish, they use Amazon for delivery, I detest Amazon, & never/won't use any seller using Amazon, DHL, delivery service is much better, I will not be using tooled-up again, due to their delivery provider!”

Helpful Report

Posted 3 years ago

“I sent a message to ask about guarantee re- how long who with and did not receive an answer”

Helpful Report

Posted 3 years ago

“Didn't get what I ordered , just got a refund of what I spent on the tool in question... The tool was in stock when I ordered it then a day or two later I got refunded with absolutely no explanation of why... I even received confirmation that my item was being delivered , then a day later confirmation that it was actually delivered... nothing showed up. Very poor communication considering the tool I ordered was in stock and my money went through their online till. Won't be using this company again ... I'll be going direct to suppliers.”

Helpful Report

Posted 3 years ago

“I havent received my order yet! Could you please investigate. Best wishes, Christopher Ahrens”

Helpful Report

Posted 3 years ago

“Won't be using again, due to the fact that you use Amazon for delivery, & I detest Amazon, DHL are much better...”

Helpful Report

Posted 3 years ago

“I placed an order on the 27 July and didn't receive till the 5 August even though it said in-stock on the web-page. When it arrived it was damaged with a slight bend in the tool. I got in touch and they said return it for a replacement. I returned it on the 11 August via Royal Mail and still haven't had a replacement tool. I still to this day 3 months later have not received a replacement tool. It has been over 7 years since I have ordered of this firm because there service was very unreliable and there after service has not improved at all once they have got your money.”

Helpful Report

Posted 3 years ago

“The Bosch bag/cover for shredders did not arrive. I have since received a refund.”

Helpful Report

Posted 3 years ago

“No item or refund received, been messing about for way too long and all just for the hammer !”

Helpful Report

Posted 3 years ago

“Items missing then blamed me do not buy off them total rip off”

Helpful Report

Posted 3 years ago

“I RETURNED THIS ITEM ON AUGUST 16TH VIA THE POST OFFICE TRACKED 48 AND I HAVE THE RECEIPT. I HAVE NOT YET RECEIVED A REFUND. THE AMOUNT PAID I.E.£72.95. WOULD YOU PLEASE EXPEDITE THE REFUND. WENDY KANE.”

Helpful Report

Posted 3 years ago

“Took over £100 on ebay for a hand held vacuum cleaner. Claimed it was delivered. Gave fake tracking number and a picture of the wrong parcel on someone else's doorstep. Asked me for cctv evidence (!) and to disturb my neighbours. Will not refund, involving ebay and the police. That's the polite version.”

Helpful Report

Posted 3 years ago

“I assume asking me for a review is a joke? You have delivered a pouring spout for a jerry can, and not the jerry can! Naturally, I am thrilled?!”

Helpful Report

Posted 3 years ago

“You sold me a Strimmer that’s no good me with out battery or Charger And put it in small Print to catch people out and you should be Ashamed of your Selves Taking my money for something I can’t use.”

Helpful Report

Posted 3 years ago

Tooled-Up is rated 4.8 based on 22,300 reviews