Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,341 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite being given a delivery day of Tuesday or Wednesday ,it was still not delivered by Thursday - obviously that's bad. However an Email on Thursday lunchtime was quickly followed by an apology & an immediate 1st class response which I got the next morning - that's good. One of the major decisions in choosing who to buy from is how prompt the despatch is - nothing earns more loyalty than that from me, so we'll see !”

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Posted 8 years ago

“I was waiting too long to get the item. Everything else was perfect.”

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Posted 8 years ago

“Order process frustrating as I didn't know postage until checkout. Delivery quick. But item not packed at all and parcel force left pricey new cordless trimmer by my front door in full view. If item had been wrapped it would have helped and meant box would not be damaged, not that that matters really.”

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Posted 8 years ago

“Item ordered arrived with a broken part. Not a major component so I just asked if tooled up could send are placement of the broken part. Received a quick response bureau told there was nothing they could do about it, I would have to return the whole item. Didn't want the hassle. I'm the customer. Tooled up should have taken the hassle and traced the component through to the manufacturer and sent it to me. Obviously too much hassle for them. I dropped it and accepted the item Ruth a small broken component. 2 out of 10 for customer service.”

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Posted 8 years ago

“I was a bit disappointed by how long the delivery took but when it arrived it was well packaged.”

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Posted 8 years ago

“Had to put normal at the moment because item came badly damaged and I now have to wait for you to receive the damaged item back and wait a further several days for my replacement. Not overly happy but you are not to blame for damage as could of been done in transit so I guess we will see how good your service is when my new hopefully undamaged pump finally arrives”

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Posted 8 years ago

“Item not in stock at time of order but arrived safely in due course. Well packed and correct. Thank you. Will use you again if and when needed.”

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Posted 8 years ago

“OK. Part good. Price competitive but delivery lead-time rather long”

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Posted 8 years ago

“I was pleased that it came quickly . When arrived had a large dent on the bottom but does not affect the product.”

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Posted 9 years ago

“I ordered 2 items from your website When received only 1 item was received . When I contacted your company I was advised that both items had been scanned out of the warehouse and they would look into it. I had to go back to your company and explain i need the other item for a job. I was then told the other item will be dispatched to me. I was disappointed with the service as it was the first time I had used you”

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Posted 9 years ago

Hi Richard, thank you for your review, we are sorry about the error, a member of staff made a human and rare mistake which we quickly rectified. We hope this does not put you off of using us again. We do not make a habit of making mistakes as our many thousands of reviews testify. Thank you for your order and once again our apologies. Regards. Tooled up Sales Team Manager

Posted 9 years ago

“HI Arrive very quick , BUT after a phone call in morning to check that the doormaster lock had a 20 mm faceplate DID EXPECT TO GET ONE WITH A 20 MM BUT NO I GOT A 15 MM DELIVERED WHICH I DID MACK DO BUT I WAS VERY DISAPPOINTED.”

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Posted 9 years ago

“The product was delivered when expected the item very good quality very good saw”

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Posted 9 years ago

“Product good, Long delivery time”

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Posted 9 years ago

“I have now received my screws, but disappointed it took so long to arrive.”

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Posted 9 years ago

“I sent an email about the unfair postage charges and how very unfair it was to charge double postage for a second item "which i withdrew from my initial order" I have unsubscribed from tooledup.com so could you please delete my details after the item is accepted on next tuesdays delivery. thank”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we have checked your order and can see that due to your Scottish Highlands Postcode the P&P charge would have been added into the basket immediately you selected the product and added the correct postcode. We never attempt to hide any of the P&P charges on the few orders that we actually charge P&P.on.They are openly displayed at every stage of the order process unlike many websites. This gives the customer the choice of proceeding with their purchase or not as they see fit. It is an unfortunate fact that all carrier companies charge an added premium to any goods being delivered to the Highlands and Islands Postcodes and unfortunately in this case we could not offer free P&P. Thank you for your order and we are sorry that you feel you cannot use us again. Your details have been removed from the Newsletter as requested. Regards, tooled up, Sales Team Manager.

Posted 9 years ago

“hi there,have received the transformer and the casing around one of the sockets is broken,it must have been dropped in transit,its just the outer casing part on one can still use it ,the flap over the socket has broken and as i said the outer casing on one is broken, is it possible to obtain the outer casing for one of the sockets,should be easy to replace it has four phillips screws in it,i can do that myself,if you have a damaged one around i would like the outer casing if possible,or tell me where i can get one,thanks ROBERT GLENDINNING”

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Posted 9 years ago

“The Janitor Janitolarrived in good time, glad to see Parcelforce being used, they have good local knowledge and can find tricky locations like ours. Despite asking not to receive email advertising Tooled Up decided to start sending them anyway. Boring.”

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Posted 9 years ago

Hi, thank you for your email, we are sorry that you received an unwanted email Newsletter, we checked your order and you had left the Newsletter box ticked. We have now removed you from the mailing list via the link on the Website. Thank you for your order. Regards, tooled up

Posted 9 years ago

“A mixed experience; excellent service redeemed a poor start. I ordered a Lenser bike light that I had specifically liked.....waited 1.5 weeks wondering where it was......the day before I had decided to phone Tooled Up they phoned me to say the light was no longer available. That was the poor service as they shouldn't be selling something that doesn't exist??? The customer service people ( mainly Baz) were professional, very efficient and friendly, checked out the replacement (later, upgraded) model of light which was promptly sent to me at the same price as original order.”

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Posted 9 years ago

“I purchased new sanding drums for my Bosch PRR 250 ES, no problems with the product and they were sent quickly. Unfortunately the carrier had to phone me to ask where I lived as only the Street name and district were on the package not the full address as on the bill, fortunately I had included my phone number on the delivery instruction”

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Posted 9 years ago

“Very good and very quick service Couldn't ask for anything better Thank you”

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Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,341 reviews