Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,345 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,345 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original hedge trimmer packed up after 1 hour, and has been returned. Still waiting to hear about a replacement.”

Helpful Report

Posted 9 years ago

“A good product easily assembled. It was slightly disappointing to find that a product marked as available next day was, in fact, out of stock.”

Helpful Report

Posted 9 years ago

“Delivery was very quick and came at the promised date and time. The delivery man was cheerful, pleasant and courteous. The company does not appear to have technicians who can answer queries regarding the products they sell. The sales assistant referred me to Bosch, giving me the incorrect telephone number the first time.”

Helpful Report

Posted 9 years ago

HI, thank you for your review, we do actually have a highly experienced Technical team who will advise whenever possible, the team has over 100 years experience in many aspects of the tool industry and we only ever pass calls to manufacturers if it is absolutely necessary ,we are sorry if we could not answer your question on this occasion, it is very rare that we cannot answer technical questions of any nature. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Although my order was duplicated, I was very pleased at the speed and efficiency that the return and subsequent credit was handled. Thank you Hayley”

Helpful Report

Posted 9 years ago

“Good value for money. Delivery time poor. Things ordered after your order arrived before your order. Had to e-mail you to find out when delivery likely, despatched almost immediately after e-mail.”

Helpful Report

Posted 9 years ago

Hi, thank you for your review, we are sorry there was an unforeseen delay in sending your item, we did we believe send an automated e-mail advising of the delay. We list over 65,000 products from over 350 manufacturers and suppliers, many of these are hard to get items that no one else lists. Unfortunately this does occasionally lead to unforeseen delays if we run out of stock of these lines. Once again please accept our apologies for the unforeseen delay. Thank you for your order. Regards, tooled up

Posted 9 years ago

“The ordering and the delivery first class but the product a Black and Decker Shredder was not . The cut adjusting mechanism had not been assembled so when the packaging was removed the assembly fell out. It was a question do I send it back or do I find out how it should be assembled and fix it. Decided to fix it and it all works very well. This is the first time I have ordered something from this company and I was very disappointed- like all internet companies the customer works on trust that when you open the box everything is okay. Service and delivery was excellent”

Helpful Report

Posted 9 years ago

“I tried to submit an online order and at almost the end of the process the application seized and I could not complete . I then tried again and this time it was successful and I placed the order. I received my order this morning and guess what! I received the same order twice plus the postage was charged twice I accept that I can send one of these orders back but the postage will need to be paid by myself , this seems to be rather unfair considering it was of no fault of mine”

Helpful Report

Posted 9 years ago

Hi Patrick, thank you for your review, we do advise by e-mail each and every order placed with separate e-mails containing the order number. However we accept that this was a genuine error on your part so we have agreed to refund you in full once the goods are returned to us. Thank you for your order. Regards, tooled up

Posted 9 years ago

“Couldn't be beaten on price particularly with Father's Day code discount. Only thing wasn't in stock, so had to wait a week. Did have to chase a few times, but did got prompt replies back. Overall I would use again”

Helpful Report

Posted 9 years ago

“Item brilliant but service poor due to very slow dispatch time, which was proudly stated when buying”

Helpful Report

Posted 9 years ago

“Generally a good service, with good products online to chose from, when I have needed to enquire about something I found friendly helpful staff. On one occasion I received an item that wasn't the complete set I'd payed for, so was grateful that this error was swiftly corrected & the part sent to me promptly after. One thing I'd like you to improve on is the distribution, the amount of time inbetween placing an order, & receiving the order. I have learnt the hard way if you need a tool for the job, don't expect it to turn up for at least a fortnight, I have ordered tools from overseas that arrive sooner! I have many tools that I'd like to buy each time I am payed & would be good to tick them off as I go, maybe a wish list next to the basket to save searching each time would be handy, All in all, I give you 7 out of 10”

Helpful Report

Posted 9 years ago

Hi Matthew, thank you for your review, we have investigated the timeline of your order as we do realise that our customers need their orders quickly. In this case the items were out of stock and had an advised 5-7 days despatch time. This is because the particular Britool items you ordered had to be shipped in from their central Warehouse in France. We list over 63,000 lines and although we do keep many lines in stock some of our manufacturers do have long lead times on any items that we out of stock of ,as was the case here. We always advise despatch times on the individual items on the Website so our customers can make an informed choice. Thank you for your order. Regards, Sales Team Leader, tooled up.com

Posted 9 years ago

“I ordered two things only received one and had to ring and chase for the other I was not informed that only one was being delivered.”

Helpful Report

Posted 9 years ago

Hi Sylvia, thank you for your review, the two large items you ordered were sent as two separate parcels due to their size. We have checked the tracking and both have now been delivered. Thank you for your order. Tooled up.com Sales Team.

Posted 9 years ago

Tooled-Up is rated 4.8 based on 22,345 reviews