Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,244 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a lawnmower paid the extra fee to pick the day it would be delivered on, it arrived four days later with the box all battered. Havent opened it yet for fear of what I may find but from a service point of view - if you charge extra for picking your delivery day then you need to hit that day. If you cannot hit that day (totally fair it happens) then you should automatically give the compensation for not receiving the service I paid for”

Helpful Report

Posted 7 months ago

“Great product, terrible delivery. Took 8 days for a 48-hour delivery. They didn't move on it until after I had to make inquiries.”

Helpful Report

Posted 7 months ago

“Good quality item at a fair price. Great communication but dispatch time was very poor so won't use this firm again or recommend them.”

Helpful Report

Posted 7 months ago

“Taken 12 days to deliver Faster from china”

Helpful Report

Posted 8 months ago

“Product arrived way later than expected”

Helpful Report

Posted 8 months ago

“Terrible delivery experience 2 parcels: Promised next day delivery Royal Mail parcel yes DHL parcel NO No enquiry from driver Dont trust DHL”

Helpful Report

Posted 9 months ago

“Had to chase them for a delivery date, told the 13/6/24 arrived 20/6/24”

Helpful Report

Posted 9 months ago

“i will tell you whats wrong it is a very dangerous machiine,first time i used the nut came off and cutter went flying,luckaly it hit my car tyreand back in to my garden and stopped fortunately.it could have been worst.ive now had to put a locking nut on it”

Helpful Report

Posted 10 months ago

“Tooled up are fine they delivered my purchase in a reasonable time. However the item they sent despite having the makers brand did not fit the the sprayer, the main component was to small and did seal properly, it was a complete waste of money. Best part of £20 I’ll never see again.”

Helpful Report

Posted 10 months ago

“Too many emails . Eight in total for this first order . Order, order reference, picking notice, packing notice, despatch notice, Black and Decker Spring discounts, you are now unsubscribed, your opinion matters. Product is fine.”

Helpful Report

Posted 10 months ago

“Tooled-Up supplied the quality equipment at a competitive price, keeping us up to date with the progress of our order, but were badly let down by their chosen delivery firm! At the time of our order being placed, we were given the option to provide delivery instructions to cover the possibility of our being out at the time of delivery and being unable to take our parcel in to the house. We obviously did not wish a costly chainsaw to sit on our porch in full view of passers-by. Consequently, we spoke to both our neighbours who were both willing to take our delivery in and added these instructions to the order form. It transpired that we were out when the delivery was attempted, the delivery firm totally ignored our instructions and, as we pulled up in front of our home, the chainsaw had been left in full view for anybody so minded to just take away. Fortunately, that was not the case!”

Helpful Report

Posted 11 months ago

“I received the order of battery bl20362 in very good time. However the charger for my previous battery bl2036 does not work with my new battery and I cannot find a charger on your website that would work with my new battery, unless bought with the battery. I need help here.”

Helpful Report

Posted 11 months ago

“Product got dispatched after 4-5 days, arrived in 2 weeks. Came in an opened, bad condition box. There was small damage to the guard shield near one of the screws. The item was dusty which I don’t understand how for a supposedly new item. Worst part is the customer support ignored all of these when I contacted them with photos via email, simply said it was all okay? Probably will look to buy from somewhere else in the future.”

Helpful Report

Posted 11 months ago

“The delivery was prompt. However the battery would not charge . I tried for several hours . I had a prompt reply to my email but was asked to send a photograph! I am an oap and have no smart phone.when I explained I was sent a replacement but this has not arrived as yet. I now have to get this duff battery to a recycling centre, a 20 mile journey. I would have preferred to return it through the post.. Regards Janet Marks”

Helpful Report

Posted 11 months ago

“Order took 2 weeks to get to me.”

Helpful Report

Posted 1 year ago

“Wellies arrived OK, but sadly they are a very awkward fit, so at to return, after speaking to a woman on the phone regarding my return, she was very unhelpful, returned waiting for my refund”

Helpful Report

Posted 1 year ago

“Placed an order for size 6 wellies when confirmation came through it said size 9s emailed straight away to change the order and it was cancelled. Real shame had to order else where”

Helpful Report

Posted 1 year ago

“Very slow in getting the product”

Helpful Report

Posted 1 year ago

“Not sure what is going on . You have sent me an email requesting I write a review.I would be more sympathetic in my review if the battery I ordered on January the 27th had been delivered. Not sure what DHL are doing ? It's been 8 days now.”

Helpful Report

Posted 1 year ago

“After taking 19 days to arrive, it wasn't the tap jacket I ordered. I ordered the green one that wraps arount the tap, what I got was the black one, that's a bag type. I didn't bother to take it back, I didn't want to wait another 19 days for the correct one to arrive. I dont know where you get your supplies from, but I assume It was delivered by bicycle”

Helpful Report

Posted 1 year ago

Tooled-Up is rated 4.8 based on 22,244 reviews