Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,341 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

Write Your review

Tell us how Tooled-Up made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the items in good time, which was excellent, but the picture indicates the 1" or 25mm diameter in fact the deal was for 19mm dia replacement heads. Suppose it was my fault for not reading the dicription but I took it that the picture was correct, it wasn't .”

Helpful Report

Posted 8 years ago

“Bit early with your review. Nothing received yet.”

Helpful Report

Posted 8 years ago

Hi, thank you for your review, we have checked the tracking of your order and can see it has been delivered safely. The Bank Holiday caused a small delay allowing the email to overtake the actual parcel. Thank you for your order and please don't hesitate to contact us directly if you have any further questions etc. Regards, tooled up

Posted 8 years ago

“Prompt delivery”

Helpful Report

Posted 8 years ago

“Item as described, However poor communication regarding delivery and item being out of stock”

Helpful Report

Posted 8 years ago

“I got what I ordered”

Helpful Report

Posted 8 years ago

“delivered on time”

Helpful Report

Posted 8 years ago

“I ordered a small heater for my bathroom the heater arrived with slight damage to the lower part of the radiator but it seems to be working ok.”

Helpful Report

Posted 8 years ago

“Two weeks for an Allen Key to be delivered is excessive. Will have to plan a head if thinking of another purchase from you.”

Helpful Report

Posted 8 years ago

“I eventually got the item I'd order”

Helpful Report

Posted 8 years ago

Hi John, thank you for your review, we can only apologise for the unforeseen delay caused by a supplier problem. We did try to keep you up to date with regular emails etc. Once again our apologies for the delay. Thank you for your order. Regards, tooled up.

Posted 8 years ago

“Hi, I ordered this tool after checking online of the ease to scrap out weeds. It was delivered in short time but very hard to use as the blade is not sharp so requires a lot of effort and pressure. It was not what I expected to make the task easy”

Helpful Report

Posted 8 years ago

“Okokokokok”

Helpful Report

Posted 8 years ago

“Pleased with item”

Helpful Report

Posted 8 years ago

“Good product at keen price. However, there was little point in offering first class post when it took 5 working days to dispatch!”

Helpful Report

Posted 8 years ago

“It didn't as found out local B&Q did it £20 cheaper”

Helpful Report

Posted 8 years ago

Hi, thank you for your review, whilst we don't doubt that your local B&Q does sell a similar machine at a cheaper price the range of Karcher products sold by independent Karcher dealers such as ourselves are of a superior quality to those sold by the national chains. They may look very similar in some cases but in our experience they are not of the same quality, containing plastic instead of metal parts etc. so that the Nationals can sell at a seemingly lower price. Thank you for your order and let us assure you have not wasted £20 as you have almost certainly purchased a superior machine. Regards, tooled up.com

Posted 8 years ago

“Was told delivery would be made 29/07 then 01/08!! Good delivery though”

Helpful Report

Posted 8 years ago

“Product good - parecelforce rubbish. Extremely inconvenient to have to walk 2 miles to the local post office to collect parcel when did did not knock on my neighbours door to drop parcel off. Poor.”

Helpful Report

Posted 8 years ago

Hi, thank you for your review, we are sorry that your parcel was delayed, we have checked with the delivery company concerned and they had operational difficulties on the first delivery attempt and then no one to sign for the delivery at the second attempt. Parcelforce will not try neighbours unless they have specifically been instructed to do so by the addressee at the time of the order being placed. They do however drop off at the nearest Post Office as happened in this case. Once again our apologies for the delay in receiving your item. Thank you for your order. Regards, tooled up

Posted 8 years ago

“Pleasant to deal with. Sharp prices. Bit slow to despatch on this occasion, but that wouldn't stop me using them again”

Helpful Report

Posted 8 years ago

“Exactly as ordered though some confusion over despatch date. Actually posted 5 days after order date not next day as advised. Needed to contact customer services.”

Helpful Report

Posted 8 years ago

“DPD let you down, supposed to be delivered on Friday to pick up shop, despite tracker saying it was on its way to the shop, it didn't get there. Repeated calls to DPD established that they didn't know where the parcel was. It turned up back at the depot according DPD.Its down for delivery o Monday now, fingers crossed.”

Helpful Report

Posted 8 years ago

Hi Brian, thank you for your review, we are very sorry to hear that you have been let down by our chosen carrier. We will contact them and yourself to get the situation rectified. Please accept our apologies for the problem you have encountered. Thank you for your order. Regards, tooled up Sales Team

Posted 8 years ago

“was ok I liked it”

Helpful Report

Posted 8 years ago

Tooled-Up is rated 4.8 based on 22,341 reviews