Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,341 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item supplied as expected. However, the delivery charges indicated on the link from Google shopping were far lower than the actual delivery charges, which was somewhat disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to read that you felt our delivery charges were not as expected. I can confirm that all our delivery charges are as per our website and are shown in full at checkout. I have passed this information over to our IT team to see if there is anything can be done about the information that Google uses on their shopping feed. Kind Regards Tooled-Up

Posted 7 years ago

“4xItems ordered -arrived next day – impressive. Then realised I had ordered wrong version by mistake, so filled out Return Form asking for replacement with 4x correct items (including Tooled-Up code numbers), and sent them back. Heard nothing for 2 weeks so phoned to be told refund was issued on 4 days after I sent the Return but no knowledge of replacement request! So ordered over phone there & then - and they arrived next day. Rating: 5-star for delivery & refund but 1-star for Returns Form which seems to be a waste of time = average 3-star.”

Helpful Report

Posted 7 years ago

“Prompt and curtious service spent alot of time reviewing this product, can't complain about the service which was very good shame that the product wasn't of the same quality”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you are unhappy with the quality of the product. If you wish to return the item as unwanted, please contact our customer services team. Kind Regards Tooled-Up

Posted 7 years ago

“Prompt delivery. Good choice of products. However, on similar products I would really like to see standard review/descriptions. On two similar products the specs supplied on each were not something I could use to compare the two models. A comparision tool would be a great addition to the website.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that your experience with our website was not up to expectations. I can confirm that we have passed this over to our IT team to look into. Kind Regards Tooled - Up

Posted 7 years ago

“Not so much”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to hear that you have not been satisfied with our service. Please contact our customer service team and they will be able to further assist with any issues. Kind Regards Tooled-Up

Posted 7 years ago

“Friendly and knowledgeable staff, competitive prices and fast delivery. Package was badly damaged and should have had more protection. Fortunately the contents appear to be fine!”

Helpful Report

Posted 7 years ago

I am sorry to hear that your parcel arrived damaged. I have passed this information to our warehouse and if there is any issues with your item please contact our customer services team who will do all they can to assist. Kind Regards Tooled Up

Posted 7 years ago

“The title of this box is typically millenial.”

Helpful Report

Posted 7 years ago

“Item I bought was good just what I ordered, but thought delivery was slow ordered on Saturday did not receive till Thursday,have ordered of other eBay sites and have had within 1 to 2 days delivery could be quicker.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry you felt our delivery speed was not what you expected. I can see that on our listing we did advise that delivery was estimated within 4 working days. I apologise for any inconvenience caused in this matter. Kind Regards Tooled-Up

Posted 7 years ago

“Pretty good prompt service, but it should have been made more clear what batteries were compatible with the vacuum cleaner - my 18volt Bosch Li batteries weren't. Company promised to email me a refund form but never did.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you have been unhappy with your order. I can confirm that the item you purchase does advise that it is a power4all tool and there is a section in a blue box explaining how the power4all range works. Please find I have emailed over information on how to return your order along with a copy of our returns form Kind Regards Tooled-Up

Posted 7 years ago

“Product excellent however I paid extra for a following day delivery and they arrived a day late, which them missed my wife's birthday!!!! ,”

Helpful Report

Posted 7 years ago

Good Afternoon. Thank you for your feedback. I am sorry to hear that your order was not delivered on time as promised. I have looked into your order and i can see that we dispatched your order as promised on 12/06/2017 via Royal Mail 24hr tracked service. Unfortunately due to a delay in the postal service they did not manage to get your order delivered the next day as expected. We apologise for the inconvenience caused in this matter. Please find i have arranged for the upgraded delivery charges to be refunded. Kind Regards Tooled-Up PH

Posted 7 years ago

“Not happy with postage charges. Cost me almost £15 to have an axe posted to Northern Ireland, bit excessive i think.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you are unhappy with your order. I have looked into this for you and due size, weight and nature of the item you purchased. They have to be shipped via courier. Unfortunately as with all couriers there is a surcharge for shipping goods outside of the mainland. I can confirm that whilst we try to keep our postal charges as low as possible, we do advise how much postage will be at checkout.

Posted 7 years ago

“Delivery on time with options if not in when planned.”

Helpful Report

Posted 7 years ago

“I placed my order on Good Friday, asking for a shop collection. Despite not receiving the standard e-mail reply informing me that the order was ready for collection, I took a chance by visiting the shop the next working day on Saturday. I was lucky in that I was able to get my order. Your staff were very helpful, which I appreciated, but your computer system is very supplier orientated. It gives the impression that the customer has to obey the system. May I suggest you make it more customer friendly to match the obvious professionalism of your staff in the shop.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am glad to hear that your experience with our store was friendly and professional. I apologise that you experienced issues with our new system. I can confirm that your feedback has been passed through to our development team and we hope that in the future you find our system as friendly and professional as our shop staff. Kind Regards Tooled-Up Customer Services

Posted 8 years ago

“Would be five stars, but they harvested my ebay email address without giving me an opt-out and I really despise companies who do that.”

Helpful Report

Posted 8 years ago

Thank you for your review. I can confirm that the email provided to us by ebay when you placed your order Is used for the purpose of keeping you up to date on your order. We do not pass any details to 3rd party marketing companies and any communications will be in relation to your order or orders you have placed with us. Kind Regards Tooled-Up Customer Services

Posted 8 years ago

“Very quick dispatch”

Helpful Report

Posted 8 years ago

“Delivered on time as promised”

Helpful Report

Posted 8 years ago

“Could have delivered a bit faster”

Helpful Report

Posted 8 years ago

Thank you for your feedback. On our website all products clearly state the dispatch time if we are waiting for stock to arrive. I can see that this item shows a 2-3 working day dispatch. Your order was placed at 22.33pm on 31/01/17, therefore would have been processed on the morning of 01/02/17 when the company re-opened. Your order was dispatched via Royal Mail First Class Service on 03/02/17 as promised and within the specified delivery time frame. Kind regards, Tooled-up customer services.

Posted 8 years ago

“Ordering was straight forward and the package arrived within the specified timeline: BUT : the product description included a lithium battery but not a charger. In consequence I ordered a charger . When the package arrived the hedgecutter box contained both a battery and charger along with a separately boxed charger. In consequence I now have to return the second charger at my expense.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I have looked into your order and the product description of the item in question on our website. In can be seen in the description of the item under 'includes' : • 2.5ah Lithium ion battery • Battery charger When we receive the unwanted charger back, it will be booked on for a full refund. Kind regards Customer services Manager

Posted 8 years ago

“Looks to be decent product. Quick delivery.”

Helpful Report

Posted 8 years ago

“The tool (Billhook) is fine and as stated on the website so I am happy with that. The dispatch and delivery however... I can't believe it takes up to 10 days after ordering to pick it off the shelves in a warehouse before they even send it. I know it states '7-10 days dispatch' on the website but what that means is, it takes 10 days for someone to pick it off a shelf and prep it for delivery, if you add in 2-3 days for delivery you're looking at a potential 2 week turnaround! This is 2017, time to speed it up a little I think.”

Helpful Report

Posted 8 years ago

Tooled-Up is rated 4.8 based on 22,341 reviews