Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,300 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery OK but didn't get an email confirming order had to ring up to find out when delivery would be , most companies email to confirm order and follow up later when delivery date .”

Helpful Report

Posted 6 years ago

“Not good, this is the first time I've used this company, they sent out silver screws when I ordered black. I have messaged them but so far no contact.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear of the issues with your order. I have looked into this for you and can confirm that we replied to your email and have issued a full refund with no need to return the incorrect items. I apologise for any inconvenience caused.

Posted 6 years ago

“The price of the item was excellent. The delivery charge was a bit steep at nearly £11.00 but I was told in the order confirmation email that the delivery would be next day with UK Mail, so everything was awesome at that point. Next day came and at midday I'd heard or recieved nothing so I thought i would check the online tracking. As I came to the tracking page it just said delayed, there was no reason or new estimate date or even if it was still coming later that day, which it didn't. I just thought this was poor. As the item had to be signed for I took the day off work, if I had not checked online I would have been sat there all day. If someone had let me know it was going to be delayed it would not have been an issue.”

Helpful Report

Posted 6 years ago

“Offered an Ebay listing with delivery date for an item they didn't even have. Refund was prompt though.”

Helpful Report

Posted 6 years ago

“THE Garden PoP up Bag material was very very thin, don't think it will last long.”

Helpful Report

Posted 6 years ago

“Slow service, staff need to be friendlier.”

Helpful Report

Posted 6 years ago

“Well I was advised delivery would be tuesday19th yet your courier told me they were delivering monday 18th, fine you would think ??yet they did not deliver, same today!! i advised to leave in porch, got home no delivery ?, apparently they are delivering tomorrow Wednesday20th!!!!! Whilst I know this is not your problem, the delivery firm are!”

Helpful Report

Posted 6 years ago

“Firstly the wrong mower blade was sent. I contacted Tooled Up to see what could be done and was told that "the person you need to speak to is on the phone" I left my name, number and order number and was promised that I would get a call back. That was 30 hours ago - a long phone call?”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I have looked into your order and I can confirm that the blade your ordered was the blade that was sent. This was confirmed when you returned the blade as unwanted and it matched all the part numbers and descriptions on your order. As for the phone call, I can see that we tried to call you back however there appears to have been no answer on the contact number provided. We apologise for the inconvenience this may have caused

Posted 6 years ago

“I ordered the wrong item by mistake on Friday evening. I realised the mistake within a couple of hours and cancelled the order that same evening. In spite of that you have still sent the item to me, thus saddling me with the cost of return carriage. I telephoned on the Monday morning and was told that as there was no one to process emails over the weekend, dispatches were made without checking whether an item had been cancelled. This is a very poor management system and will make me very unlikely to use you in the future”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the inconvenience caused by this matter. I will have the weekend processes looked at and see if there is anything we can do to avoid a situation like this occurring in the future.

Posted 6 years ago

“It took 5 days to dispatch the item and 2 days for it to arrive in Belfast. The car was off the road for over a week.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I can confirm that this item was showing as normally dispatched within 3 working days. As you placed your order late on a Friday your order was not processed until the Monday and was shipped on Wednesday as advised when you purchased the item.

Posted 6 years ago

“Using your website and your customer service in rectifying poor courier service were both excellent. The courier was dire. Failed to deliver first time and on the second time did not apologise and seemed to find it amusing that I even asked him why he was late. He explained he follows his own route and not the one scheduled. He arrived at 5 pm for a 2.15-3.15 slot.”

Helpful Report

Posted 6 years ago

“Postage very very poor. They use uk mail who are very poor and not as advertised on eBay listing as Royal Mail 1st class. They should tell truth on eBay listings.be very aware when using tooled up. Items will arrive very late!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I can confirm that your order was shipped by UK Mail packet post who process and sort the parcel up until the last mile where they deliver directly to your local Royal Mail delivery office. This secure method of postage ensures that all parcels reach their end destination as they are signed in to your local delivery office before being passed to your local postal worker for delivery. We apologise if you experienced any delays in receiving your order. Kind Regards Tooled-Up

Posted 6 years ago

“The packaging was severely damaged due to Tooled-Up trying to squeeze everything into one box. In addition to this, part of the order was wrong.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Unfortunately, we have never had any contact from you to advise of damaged goods or missing items and therefore have been unable to rectify the situation. We apologise for any inconvenience caused by this matter.

Posted 6 years ago

“Order still not received - Have looked at tracking and complained to carrier UK MAIL who is the worst carrier in my experience. Tracking says signed for by McHugh at 10. 30 this morning -Who is this??? If not received by Monday I will claim refund via ebay”

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Posted 6 years ago

“I still haven’t had my trousers... a week later and I’m still waiting!!”

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Posted 6 years ago

“Why not ask me when the item has actually been delivered?”

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Posted 6 years ago

“On putting the item together I find it's not that simple, it's impossible to connect a standard garden hose pipe without the expense and prolonged searching for adaptors converters and make do so I can use a water butt as well as a hose pipe. On asking yourselves I get told to get in touch with Hozelock despite it actually you that should be supplying the right parts Hozelock didn't get back to me”

Helpful Report

Posted 6 years ago

“You lied to me.my eBay order was short by 80 percent of my order.you said you had explained why by email.No emails or texts.upon calling I got a lame excuse that this product was recalled due to leaks.I have over 45 of these in my town irrigation system.ive never had a problem.i than had to chase my part refund.I just felt like you were stuck for an excuse as to why I only received one of the five items ordered.”

Helpful Report

Posted 6 years ago

“In your advert it shows a Ripsaw blade, 190 x 30 x 60T as you say a generic photo, the photo in the add is what I and probably others would think is the item for sale. to me i think is false advertising. what you want to sell should match the photo and the add,”

Helpful Report

Posted 6 years ago

“My general experience of the website and the staff was good however there was no stock and a long lead time I had to cancel the order.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We apologise for the inconvenience caused in this matter. The delays to your order were caused by the manufacturer being out of stock themselves. I can confirm that these items are now in stock and available for immediate dispatch Kind Regards Tooled-Up

Posted 6 years ago

Tooled-Up is rated 4.8 based on 22,300 reviews