Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,300 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Black and Decker STC1820PC 18v Cordless Grass Trimmer 280mm bought was a complete waste of money. Used it on my small garden. Yet, could not power through the grown area. Plus always clogging and cutting off every few seconds. Product fall short of meeting seller description. Very very poorly, bad product.”

Helpful Report

Posted 3 years ago

“Waited over three weeks for a order I really needed, which was advertised as in stock on line. False advertisement online.”

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Posted 3 years ago

“Ordered 4 articles. Was charged for 4 and so far only 3 arrived”

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Posted 3 years ago

“Very odd when waiting a response on damaged delivery?”

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Posted 3 years ago

“I am still waiting for delivery-DHL have said it’s been delivered but it seems to wrong address 3days on and no sign of it. Am thinking to may never arrive but cannot afford to re-order”

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Posted 3 years ago

“Item arrived which I paid nearly £400 for...tried sorting it out before wrote this review but unacceptable answer/outcome. The way it was packed was disgraceful and the drill case was scuffed and scratched. Was told they would pass this onto packing department and improve next time. No good to me because they won't be a next time... won't be buying off you again... UNACCEPTABLE!”

Helpful Report

Posted 3 years ago

“I ordered an item on Sat 5 June. I was advised by Tooled Up that it was despatched on the 7th June by Royal Mail 1st Class post. Despite 2 emails to them it has still not arrived. They suggest I wait another couple of days as post can be delayed or to check at the sorting office. No tracking available.”

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Posted 3 years ago

“Rack arrived bent. No reply for a request for a replacement.”

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Posted 3 years ago

“Ordered a makita strimmer and extra cord. The cord was out of stock, so the order was all held!! With no noticeable warning to me!! I eventually phoned to see what was happening... I cancelled the cord and got the strimmer the next day. That is pathetic. If I had known I would have cancelled the cord straight away and got my strimmer quickly. I suggest you either tell people the situation or send the items separately. What would have happened if you had run out of strimmers while waiting for the cord to arrive? I could have been waiting forever..... this is utter utter rubbish.... 😡😡😡😡 Also, the courier just left the strimmer by my door and walked off. He didn’t knock. I was inside by an open window, so saw him and called him back. If I hadn’t noticed the strimmer would probably have “walked” and I would never have seen it. Not good enough. Needless to say I won’t be using you again and have unsubscribed from your newsletter.”

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Posted 3 years ago

“Complete muck up of order. Still unsure if it is being sent or not”

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Posted 3 years ago

“Told you I am not your customer. Shame you don't read your emails! Glad I'm not,seems to me your rubbish.”

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Posted 3 years ago

“We ordered garden clippers last Wednesdat 2.6 Were promised them by DHL delivered bt Friday 4.6.By today 6.6 not recieved & no explanation. Not good enough!”

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Posted 3 years ago

“Still haven’t received the item and not sure me when it will arrive - I understood it was 48 hour delivery.”

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Posted 3 years ago

“Still not received my item even though it's been delivered to local parcel collection point, they require a "collection code" which I have not received. Ringing them everyday multiple times, first they said it was "it issue" and they promise I will get a code shortly. It's been now 4 days and still not received a code. Don't buy from them.”

Helpful Report

Posted 3 years ago

“Ordered a Black & Decker GL9035 Strimmer. The item was shown as in stock and the delivery estimate would be 3 days. Given that this was around a Bank Holiday weekend, I'd be a bit flexible but an order placed on 28/05 now having an expected delay/dispatch date (as is not delivery date) of 19/07 is just unprofessional management. I will not be going here again.”

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Posted 3 years ago

“Ordered an item, received wrong item, correct item was sent only to be wrong yet again, still waiting on item ordered, asked for partial refund for all messing about to told no, not very happy at all”

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Posted 3 years ago

“In stock items are Not in stock and never have been Gardena hose and in ground hose.”

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Posted 3 years ago

“Avoid like covid 19 they done give a toss didn’t even email me back”

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Posted 3 years ago

“Was very pleased with the speed of my delivery (next day) Unfortunately am unable to use the trimmer as the battery charger was missing. I have telephoned once and emailed 4 times but still haven’t had a satisfactory response. Regards Dave Shellard”

Helpful Report

Posted 3 years ago

“I ordered item in the morning and it had to be same day delivery. Four days already passed and i'm still waiting.... Very poor service!”

Helpful Report

Posted 3 years ago

Tooled-Up is rated 4.8 based on 22,300 reviews