Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,295 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping experience was good, and so too the delivery. Very concerned the batteries I ordered have serial numbers going back to 2021 and 2022... Not what I was expecting. Hoping the batteries perform well despite their lack of newness and charge.”

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Posted 4 months ago

“Ordered two new batteries reliable priced and came next day”

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Posted 4 months ago

“The premises were difficult to find as the name is only visible on the side, painted, the paint was worn. Inside, it is a veritable treasre trove of products. I was collecting an online order. The man at the til was serving, and I felt my pick-up was of little imprtance. But Jay, when he apeared was very helpful, and spent tme with me, going through several other products to assist in my new gardening business. I would go back there even thogh it is several mies away, as I prefer deaiing with people, getting fed up with online.”

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Posted 4 months ago

“Excellent service with quick delivery parcel all in good order would deal with you sgsin if need be regards Dave lske”

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Posted 5 months ago

“Good range of equipment at a good a good price. Quick postage.”

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Posted 5 months ago

“Product is as described but delivery was not speedy.”

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Posted 5 months ago

“I'm very pleased with the electric lawnmower I bought from Tooled-Up. The only difficulty was delivery. I paid extra for delivery on a specific date but it wasn't ready until the following day. No time estimate was provided and, as I knew I'd have to go out for part of the day, I arranged to pick up my lawnmower from DHL (which was 11 miles away).”

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Posted 5 months ago

“It arrived promptly. Its reasonably easy to assembled, although the instructions aren't great. It works really well but the battery life isn't that long.”

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Posted 5 months ago

“Emailed about stock on an item but didn’t get a reply hence a star knocked off. But took the plunge and went for the item anyhow and they dispatched it asap so all good there.”

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Posted 5 months ago

“Good service and delivery love the bulb planter would recommend this company”

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Posted 5 months ago

“It took ages for the item ordered to arrive. This was because of problems with the supplier. However, Tooled-Up kept me informed at frequent intervals. There was no hurry for the item so it was no problem waiting. The item was delivered on the day stated on the last message from Tooled-Up.”

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Posted 5 months ago

“Delivery was a bit slow but it’s an excellent product’”

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Posted 5 months ago

“No problems with process and goods arrived on time. The saw blade was a bit bent in the packaging but straightened out once unpacked and left a while.”

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Posted 6 months ago

“All items delivered. However I didn’t receive the socket set which I was on promotion”

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Posted 6 months ago

“Prompt efficient service”

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Posted 6 months ago

“Exactly what we ordered but thought delivery may have been a bit quicker.”

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Posted 6 months ago

“Great experience overall and customer service was very helpful when I had trouble. Very reasonable pricing too. There was a long delay dispatching - about 7 days. Would have been nice to have an update / explanation about that delay. Website had a few bugs. Was difficult to initially sign up and when the item dispatched it provided a broken tracking link.”

Helpful Report

Posted 6 months ago

“The item is what we wanted and was dispatched promtly. However only 4 stars as DHL messed up the delivery. We waited in all day and they definitely did not ring the bell or use the phone number. They said there was no body there. We wasted a whole day and got op apology from them. The replanned delivery did arrive but we had wasted our time. DHL are dreadful. You cannot speak to a person to complain. We will seriously think about buying any goods being delivered by DHL.”

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Posted 6 months ago

“My first purchase with this company, impressed to be honest, competively priced item, and they keep you notified throughout the order procedure, when delivery will be expected etc.......”

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Posted 6 months ago

“I was very pleased with the service by Tooled-Up for my purchase of a long-pole Bosch hedge trimmer. It was a quick delivery, well-packaged and importantly, you kept me informed at each step of the way so I will be happy to use Tooled-Up again to buy products in the future. Only one small niggle - I think you could have put an advice note in with the package to say that if I wanted to apply for a free Bosch battery I should visit your website to access the online form. Many thanks for giving me the opportunity to give some feedback.”

Helpful Report

Posted 7 months ago

Tooled-Up is rated 4.8 based on 22,295 reviews