Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,919 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering is very easy and delivery is good, but on-line or email customer service is non-existent!!! I cannot get a reply from them from any emails I have sent.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you felt our service was not u to standard, However, upon investigation, I can see that every email you sent was replied to within 1 working day of it being received. Kind Regards Tooled-Up

Posted 6 years ago

“My delivery was a day late. I was able to communicate through the message service regarding delivery but was not able to speak to anyone directly. It was all choices 1,2 or 3 all guiding you to go on line to sort your problem out yourself. I haven’t opened the parcel yet. It is a xmas present for my husband.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that you had issues with your delivery, I can confirm that if you had contacted our customer services team we would have been able to chase this on your behalf with the carrier.

Posted 6 years ago

“Very helpful phone ordering quick delivery. But. was a Christmas gift which arrived in its original packaging. Oops no secrets now!!!!!!!!! Disappointed Mrs Christmas.”

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Posted 6 years ago

“Delivery fine, item had broken part. Contacted seller, but still waiting for acknowledgement”

Helpful Report

Posted 6 years ago

“After spending an hour trying to assemble my leaf blower, I finally thought I had succeeded and went to try it but it refused to start. Yes I had the battery fully charged ! I realise this is not your fault but I’m stuck with a leaf blower that is going nowhere.”

Helpful Report

Posted 6 years ago

“Battery fitting slightly loose had to tighten with ca glue needed it for job urgent”

Helpful Report

Posted 6 years ago

“Fast good all-round service”

Helpful Report

Posted 6 years ago

“Good quality product, although when the description said joiners hammer shaft i assumed it was for a full size hammer not something smaller, however i did manage to use it to replace a broken pin hammer.”

Helpful Report

Posted 6 years ago

“Strimmer arrived without the guard. Phoned , talked to Sky who said she would contact Black & Decker to deliver the missing part direct to me. I am awaiting their response. Bob Rielly”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I have looked into your order and can confirm that we arranged for Black and Decker to send the missing part directly out to you. If this has not arrived please contact our customer services team.

Posted 6 years ago

“Product delivery was fast in fact early so we were not there and it was dropped with a neighbour Packaging was Manufacturer's packaging and was damaged and resealed Product appears to be Ok”

Helpful Report

Posted 6 years ago

“Not absolutely impressed with the handling of my order. I am still waiting delivery of one of the items ordered. I was not informed of a delay and i was not given a delivery date. I had to phone your offices and they advised me it will be delivered next week.”

Helpful Report

Posted 6 years ago

“Dewalt strimmer turned up on time but no instructions and no screw pack to fit handles etc! Sent a list of parts to choose from and told Dewalt will supply direct ! So watch this space”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am sorry to hear that there was an issue with your order. I can confirm that our customer service agents have passed this over to Dewalt who are arranging the missing parts to be sent directly to you as this method is a lot quicker then us having to wait for our new stock to come in before arranging for the missing parts to be sent out to you. If you have any further issues please let us know. Kind Regards Tooled-Up

Posted 6 years ago

“They did not register my oder causing a week delay in delivery. However had a quick respond from customer service therefore I'm giving them 3 of the 5 insted 1.”

Helpful Report

Posted 6 years ago

“I have only used it once so far on my allotment but I am very impressed with it's performance and battery life. It isn't heavy or too loud either. There were problems with delivery which meant it had to be sent again. No fault of TooledUp but I think they should change their couriers.”

Helpful Report

Posted 7 years ago

“It delived what I ordered Wy isn't there a section for me to comment about why it made me unhappy? These tedious annoying requests for reviews about how great they are!”

Helpful Report

Posted 7 years ago

“Good but the delivery time could be improved on?”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that your order arrived later than expected. Our dispatch and delivery estimates are based on a wide range of variables from location of warehouse through to carrier times and whilst we do try and ensure that these times are as low as possible there are some occasions where the time it takes to dispatch goods are longer than expected, however we do keep our estimated delivery times updated to advise our customers on when they can expect their orders

Posted 7 years ago

“I have received my order but when I tried to track it the number I gave was not recognised I also phoned yourselves three times and three times I was told my call could not be taken The main result was that I received my order. Thank you for your service”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I have looked into your order and I can confirm that your order was shipped via Royal Mail First Class postal service. We do consider Royal Mail to be a trusted delivery service, with the majority of orders received by customers within a few working days of dispatch. However, a small percentage can take slightly longer. Unfortunately, this service is an untracked service and as like normal mail would be delivered by your local Royal Mail delivery office.

Posted 7 years ago

“I bought a Black & Decker battery charger as mine had broken. The description and picture seemed to equate to the batteries I have, but didn't. I contacted customer services with my battery number, and was told that they had no charger for those batteries, and suggested I went to Black & Decker direct - no offer to allow me to return the charger I bought which is useless to me. That said, Black & Decker customer service was even worse, in that while they did not have the correct charger either, they redirected me via a link to Amazon which had the charger, but was on Amazon US so had american input voltage and plug, and didn't ship to UK. Probably all my own fault for buying a B&D power drill in the first place and expecting it to last.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear that you have ordered the wrong charger. I can confirm that you can find our returns policy https://www.tooled-up.com/help/returns/ As the charger you require is not something available to us from Black and Decker, unfortunately, there is not much else we are able to do in this matter apart from referring you to the manufacturer.

Posted 7 years ago

“Not happy so far - goods not received as yet.”

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Posted 7 years ago

Thank you for your feedback, I can confirm that your order is showing as being delivered and signed for by your self on 29/05/2018 at 12:56. Unfortunately, we have had no contact from your self to advise of any issues with your order.

Posted 7 years ago

“Easy to use and find item, havent recieved the items yet so i cant tell if genuine parts, or like for like, or how good tbey are. Hence 3 on score”

Helpful Report

Posted 7 years ago

Tooled-Up is rated 4.8 based on 22,919 reviews