Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 4,489 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 4,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 27th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Hyundai HYCH2400E Electric Garden Shredder 2400w Electric Wood Chipper 230v (HYCH2400E) later on Wednesday, delivered on time (1 hour window from the courier) on Friday. Excellent machine, chipped 80+litres of mostly woody stems today. Machine pulls stems in and shreds them well. Not as noisy as some of the competitors machines(?), would thoroughly recommend it on price and perfomance. Many thanks, Mike Constable”

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Posted 7 months ago

“Great service from Aidan when I experienced a problem with the mower on arrival - up and running in no time!”

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Posted 7 months ago

“I bought a Makita lawnmower from Alan Wadkins Tool Store. This was a first time purchase based on the excellent customer reviews. I came across AWTS from an internet search and later found that the company was based in Darlington which is relatively local for our Northumberland location.The website is well laid out with excellent product descriptions. Costs were very competitive. Making the order was easy online and supporting paperwork followed promptly to confirm the purchase and delivery date. From making the order to receiving delivery was three days including two weekend days. My lawnmower arrived safely and in good condition by Fed Ex. It was brand new as expected and matched my order. Well done Alan Wadkins. I am a very pleased and satisfied customer. This afternoon I have just cut the lawn and the mower worked fine and has exceeded my expectations. Many Thanks, Dave”

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Posted 7 months ago

“Ordered Hose online, easy to do and was posted to Northern Ireland with out a problem , Had it in 4 days Excellent service .. highly recommend”

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Posted 7 months ago

“Good price and next day delivery. Would use again”

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Posted 7 months ago

“Excellent service delivered on time, will definitely be using again.”

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Posted 7 months ago

“Not very happy about the item purchased. The box in which it arrived was apparently opened several time, very used, torn down. On the item itself there were visible scratches and marks of use. Instead of resonable explanation from the seller I received only answer that the stuff they sell is brand new. Honest explanation would be nicer...”

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Posted 7 months ago

Hi Jan You now only leave as negative review having purchased the item over 7 weeks ago. You also didn`t mention anything 3 weeks ago to us when you emailed asking for a copy invoice? All our items we sell are brand new products. We will tape use clear tape around the edge of boxes to ensure the parcel contains arrive still in the box provide. Regards Martin

Posted 7 months ago

“excellent service throughout, quality of the product is amazing and has got me out of trouble with small jobs i couldnt do without this tool”

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Posted 7 months ago

“Great items and a great transaction, I will buy from again.”

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Posted 7 months ago

“Bought a hozelock 20M auto reel. Delivered promptly. Highly recommend purchasing from them.”

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Posted 7 months ago

“Amazing. Came in a few days. Delivery was perfect. Web site easy to navigate. 10/10”

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Posted 7 months ago

“Great service prompt delivery and my husband says the Makita hedge trimmer is brilliant. Thank you”

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Posted 7 months ago

“Great fast dispatch and delivery, excellent quality item at a good price, would use again.”

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Posted 7 months ago

“My product was not delivered for unknown reasons, I had to return it.”

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Posted 7 months ago

The place you wanted it delivering to didn`t accept it hence the return to sender

Posted 7 months ago

“Easy to order. Good price for hose reel. Delivered very quickly. Would recommend this supplier.”

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Posted 7 months ago

“Delivery was prompt and item exactly as described”

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Posted 7 months ago

“Treated myself to a Festool CTL-SYS and saw Alan Wadkins offered it at the best price. First time purchasing from them and the service met my expectations. Rapid dispatch and kept up to date about the delivery schedule. Would highly recommend them as a company to deal with and will be using them again.”

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Posted 7 months ago

“Very pleased with the efficiency of this company is dispatching my order so promptly. It's just a pity the delivery company delivered it to the wrong address and I had to do quite a bit of detective work to track it down. The auto-retract hose is working fine and it was a quick and easy job to get it up and running. It was a direct replacement for the same product which had been is use for 7 years.”

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Posted 7 months ago

“Initial purchase and dispatch good. If you buy tools from here, make sure you are familiar with the returns policy. In respect of the Dremel I purchased, they simply handover any issues with the tool, to Bosch. This is where their accountability ends. The goods get collected by Fedex and returned to Bosch for inspection / replacement/repair. This is not a quick process. I basically bought a Dremel tool 2 weeks ago, paid in good faith; it failed 5 mins into using it for the first time and has still not been resolved. For that reason, Alan Wadkins gets a lesser review. Returns process poor”

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Posted 7 months ago

“Excellent choice and great delivery. (Ledlenser head torch)”

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Posted 7 months ago

Alan Wadkins Tool Store is rated 4.9 based on 4,489 reviews