Tom Lane Reviews

Name: Tom Lane
Address: High Leys Farm, Grantham
Rating: 4.91

4.9 Rating 188 Reviews

98 %

of reviewers recommend Tom Lane

Company Reviews

Product Reviews

Metrics

4.9

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Tom Lane 5 star review on 6th February 2025

Sarah Hayes

Tom Lane 5 star review on 7th January 2025

Anonymous

Tom Lane 5 star review on 31st July 2024

ANN WEST

Anonymous

Anonymous // 01/01/2019

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“Gorgeous products. It was hard to choose which throw I’d be having. Fabulous customer service.”

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Posted 2 weeks ago

“Great socks, good quality and nice thick cotton. Only thing I would feedback on, is that you dont have all sizes available in the different colours, which was disappointing to not be able to purchase the initial ones I had seen on the website for the thick cotton.”

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Posted 1 month ago

“We absolutely love our throw. Great quality and adds warmth to our new sitting area. Beautifully packaged, quality product.”

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Posted 1 month ago

“excellent.”

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Posted 1 month ago

“Easy and efficient!”

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Posted 1 month ago

“Great customer services, I love the product but the socks come up very large. I have size 5 feet and to be honest the socks are far too big.”

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Posted 1 month ago

“Finally found some socks which stay up while wearing wellies!!! Perfect present!!!”

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Posted 1 month ago

“Socks are so so”

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Posted 1 month ago

“Best winter socks ever , great in welly boots , they stay put !”

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Posted 1 month ago

“Disappointing customer service, extremely inflexible 14 day return rule including the Christmas period when this is extended by most retailers!”

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Posted 1 month ago

Good Evening, The website is very clear about the returns period, as a small business it is not possible to extend this like the large retailers and I put this very clearly on the website and am always available to answer questions before an order is placed. We have spoken over email and I have offered to exchange the product as a gesture of good will. Best Wishes Jayne Small Business Owner

Posted 1 month ago

“As with any item purchased from Tom Lane, the quality is always exceptional. Thank you.”

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Posted 1 month ago

“Beautiful quality jumper, well made. Quick delivery”

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Posted 1 month ago

“Once again delivered very quickly this is the third sweater I have, excellent quality , made in England.”

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Posted 1 month ago

“Comforting thick cotton socks; bright and cheerful - the only place I could find them Arrived very quickly, beautifully wrapped - my second order from Tom Lane and both delivered with the same attention”

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Posted 1 month ago

“I was given the Suffolk Quarter Zip Jumper as a gift 3 years ago. I love it so much that I bought it for my mum for Christmas. She loves it too :). What I can say about Tom Lane, their quarter zip jumpers are excellent quality and will last years without aging.”

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Posted 1 month ago

“Highly recommend - excellent quality and beautifully packaged as a gift - thank you for the nice finishing touch.”

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Posted 1 month ago

“Fabulous range of well priced products. Site easy to navigate and order from. Items arrived very quickly and were well packaged.”

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Posted 1 month ago

“Great shooting stockings. Well done Father Christmas.”

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Posted 1 month ago

“Very good customer service and quick at response to e mails which is very unusual today and it arrived prompty. Nice socks too and a very good price.”

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Posted 1 month ago

“Recommended (hinted!) to me for Christmas presents -socks and candles! My first order was just a pair of socks and 1 candle. My second order for more socks in gift boxes - very nice! I wonder if the candles should always be boxed to protect them rather than just wrapped in lots of tissue? Anyway very pleased particularly with fast delivery at such a busy time and will definitely be a returning customer.”

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Posted 1 month ago

Tom Lane is rated 4.9 based on 188 reviews