Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 495 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Customer service was really efficient and timely Only thing I would say is there was a mix up and my mobile number wasn't on the driver's sheet so they weren't able to let me know they were running late on the day of the treatment. Other than that I was really happy with the service”

Helpful Report

Hi Hayley - thanks for leaving a review. Sorry we missed your number off the technicians worksheet but pleased your happy with the work we carried out for you.

“I had to use my guarantee after 3 years and Tom the manager was very helpful.He came to review the situation and right away put measures in place to rectify the problem and made some helpful suggestions thanks Timberwise. .”

Helpful Report

Thanks for leaving a review David. Our long term guarantees are there to give you peace of mind should a situation arise where it needs to be called on.

“We bought a house with Timberwise guarantees in place and last winter had water running down our end wall - that had a Timberwise damp course in place. This was after a long period of heavy rain where the end wall had a mini river running past it and so was sat constantly in water. We tried to claim and were told we needed to pay to transfer the guarantees to get somebody round, so £120 later and we see their surveyor. He says nothing to do with them, the water is running down the chimney. We argue that all water is coming out at 1m height - the height that rising damp occurs. He refused to accept liability and told us to get the chimney repaired. We have now just come through 2 months with heavy rain in, not heavy enough to form the river outside, and the chimney has stayed dry. Your Damp course has without doubt failed, you should man up, accept responsibility, and get this sorted.”

Helpful Report

“Barry attend the property as agreed and carried a very thorough and professional service. He was very knowledgeable and imparted this in a manner that was very easy to understand. I would definitely recommend the sevice Timberwise offers as it could save individuals from wasting monies on damp proofing, when in fact there is other reasons for the issues and problems. Mr S Webb”

Helpful Report

“Used timberwise No problem with the work they carried out However, when I asked to obtain a duplicate copy of invoice & report I was charged £55 + VAT This is for essentially forwarding an email & printing & posting a letter I will not be using their services again I will also now stop recommending them (In the last 12 months I’ve passed their number onto clients several times)”

Helpful Report

“Great service, quick to respond to questions and very informative. Competitive price.”

Helpful Report

“Matthew Hargrove paid a visit to my retirement development as an owner had concerns about dampness and condensation in his apartment. Matthew was brilliant! he tested & checked the walls and fully explained what his findings were regarding the amount of condensation found. He then sent a report with his findings and solutions to the owner the same day! seems to be very sensible advice, i learnt a lot at the same time. thank you Matt”

Helpful Report

“You definitely pay for what you get when it comes to damp proofing,we had cheaper quotes but from the first call to the work being carried out they were excellent, Elaine and Katie helped all the way through our project answering all our questions. The technicians turned up on time every morning and ran through what they would be doing. Nothing was too much trouble. Highly recommend Timberwise to anyone.”

Helpful Report

“From my initial phone enquiry I was immediately treated as a valued customer, professionalism all the way. Every question I had about the work I needed was answered fully from the initial survey of my property at which everything was fully explained to the work carried out exactly as described, no hidden extras, and each process shown and explained to me. My paperwork which I had requested as urgent arrived the day after I asked for it and I have no hesitation in reccomending Timberwise or contacting again should the need arise. I wish I had made contact earlier than I did instead of prevaricating.”

Helpful Report

“If I could give zero stars I would. Absolute joke of a company. Completely exaggerated on the ‘damp’ present in my property and quoted completely extornoate prices!! Ridiculous. Put in a complaint almost 2 weeks ago so I’m guessing I will have to make another complaint as I’ve had no response! Surprise surprise. Disgrace of a company and avoid at all costs. All they want is to rip you off. I feel sorry for the people who don’t have much knowledge and actually get robbed off them. Disgusting”

Helpful Report

“Fast, efficient and good communication”

Helpful Report

“We had been advised, by another company (who also quoted for doing the work), to undertake remedial work to a dry lined interior wall. We were told that the dry lining should be removed, and that the external wall should be re-rendered, using a lime-based rendering, or, at the very least, the space between the dry lining and the actual wall should be properly ventilated. With a view to getting two more quotes for the work, we got in touch with Timberwise (Barnstaple) to give us a quote. Tom Dear (Managing Surveyor) came all the way up to Bideford from the Timberwise Exeter office, and spent quite a while examining and taking moisture measurements from the wall. He then told us that the wall was fine, and that no remedial action was needed. In effect, he did his company out of a possible job, in the interests of giving an honest judgement of the situation. We have other damp problems, and Timberwise will be the first company that we contact about these. We are most impressed by the honesty shown by this company.”

Helpful Report

“We had been advised (and quoted for recommended work), by another company, that we should remove dry lining from a damp interior wall, and the concrete render from the outside of the wall. The outside should then be re-rendered, using a lime-based render. Either this or, at the very least, the gap between the dry lining and the wall should be ventilated. So we called in Timberwise with a view to getting a second, of a total of three quotes for the work. The Timberwise rep came, and spent some time examining, and taking moisture readings from, the dry-lined wall. He then told us that there was no significant problem, and that no remedial action was needed. He could have jumped at the opportunity for work for his company (and, presumably his own personal commission?) and we are very grateful for his honesty. We have other damp problems, and Timberwise will be the first company we contact about these.”

Helpful Report

“The surveyor, Craig Manson, was very personable and helpful and the report I was given regarding the damp problem was very useful.”

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“Asked for quote for woodworm. Surveyor was knowledgeable and helpful, and the quote reasonable. The job was done by Matt Yates who was polite and efficient. Happy so far.”

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“Very helpful staff and a smooth service from start to finish - highly recommended”

Helpful Report

“I thought that Timberwise were a reputable business, until today.... I bought a house that held 20 year guarantees for Timberwise work on damp course treatment. Over the weekend water poured in through a wall, so contacted Timberwise. They tell me that I should have transferred ownership of the guarantee. NONE of their paperwork issued at the time the works were done states this, their terms and conditions do not state this, and at this moment, their website does not state this. What is the point of a guarantee that is for works on a property, but is guaranteeing a persons name??? Is this legal? Off to my solicitors then...........”

Helpful Report

“The contractors who visited my property provided excellent customer service and an excellent product. They got on with the work promptly and completed it within a few hours. They also gave me further advice on some issues with the property. I would definitely recommend.”

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“The survey report was explained clearly and the work carried out very professionally by Matt Yates. He was courteous and helpful throughout.”

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“Very professional service from start to finish. I spoke to Rachel in the Sherborne office, who kept me informed and confirmed my appointment by email. She organised for Andrew to visit me within a couple of days. He was so helpful and offered me some fantastic advice on how I could rectify a woodworm problem in a timber outbuilding. He was honest enough to tell me that because the problem area was very minimal, I could easily treat this myself. I really appreciated this sort of honesty. It's great to find a firm who doesn't try to profit from doing unnecessary work.”

Helpful Report

Hi Maria - Thanks for the kind words about Rachel and the team. We pride ourselves on our honest and integrity which are the cornerstone of our brand values.

Timberwise (UK) Ltd is rated 4.7 based on 495 reviews