Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 496 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“A professional service from start to finish. There was no hard sell - the surveyor was reliable and efficient and the technician hard working, tidy and cheerful. He was prepared to go the extra mile and worked into the evening on the last day to complete the job within the specified time frame. Only time will tell if our rising damp problems have been solved but the service we received from Timberwise was very good.”

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“Outstanding customer service offered by Lynne Mckay to get the survey booked and an equally outstanding prompt survey undertaken by Sarah haslam”

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“Our problem was dealt with very efficiently from the initial survey through to the completion of the work. We found that our questions were readily answered and support was always there. I would recommend Timberwise to anybody.”

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“The surveyor was extremely helpful & courteous. We received the quote promptly but we weren't ready for the work to be carried out at that time. We were told to just get back in touch with Timberwise when we were ready, which we did. We weren't 'pestered' by them, then when we were ready for the work to be carried out they came & did a really good job. We were very happy with the service we received & would definitely recommend Timberwise.”

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“So clean, so efficient.”

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“I had some concerns about a 300 year old property I was buying, my surveyor cautioned me to have further investigations. He then recommended Timberwise as he had personally used them and felt they were more thorough and professional than other companies he came across in the course of his work. Best money I ever spent! Dry rot, wet rot and live beetle infestations, none of which my surveyor nor I had seen, because of strategically placed furniture by the properties owner. I was given a same day verbal report and just a couple of days later received the written report together with maps showing locations affected. It has not put me off buying the property, it allows me to go forward and renegotiate the price to take account of the remedial works. Thank goodness for Martin at Timberwise, he had the expertise but importantly in this case rolled his sleeves up and got into all the nooks and crannys of the property. So glad I followed my surveyors advice, I could have landed up with a very expensive house of horrors. My advice would be don't try and shave costs on this, it's just not worth the risk and you can still buy the house if you love it, but getting it checked by professionals as I did, it could save you thousands. Mrs M Frier Harrogate”

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“First class in every way! Timberwise attended to treat roof timers picked up on survey in an old country property. Highly professional, arrived when agreed, worked tidily and kept us informed throughout the process. I'd recommend them highly. Many thanks.”

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“Excellent job done by timber wise.From the first phone call to the engineers report everyone was very help full and explained in simple terms the problem and the solution.The work was done in a timely manor and with excellent workmanship. Mr C blankley”

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“We have used Timberwise twice now. First time was a planned bit of work arising out of the house buying survey. The Timberwise surveyor was prompt and the work was booked in quickly and undertaken efficiently by the tradesmen. The second bit of work arose when we were in the middle of preparatory work in another room. Again the surveyor came round next day and the work completed a couple of days later. This meant that the rest of the work could proceed with no delay. Summary - fast efficient friendly service that I would recommend to anyone.”

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“Tidy and prompt completion of treatment.”

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“Would recommend, very professional staff from start to finish. Workmanship top quality.”

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“Initial contact was excellent; the company was speedy in dealing with requests and the professional survey of the works was speedy and efficient with rapid feedback via a telephone call in the evening. The work carried out by the technicians was good; they turned up on time and were polite and helpful. The work they did was to a very good standard. My one irritation was that the gas supply was turned off both at the mains and (incompletely) at an individual appliance. This was not notified and led to me having to call out a heating engineer.”

Helpful Report

Thank you for your valuable feedback - very much appreciated. We take on board your comments which will help us to improve our service further for future customers.

“Timberwise recently completed a damp proof course for us. From the moment we made contact they were courteous and professional, this includes the surveyor who had the knowledge ,skills and experience to provide advice, the office staffs who managed the booking office and the staff who came to our home to compete the work. We are very pleased with the quality of work and would not hesitate to recommend this company.”

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“The work was excellent throughout. I was very anxious prior to the start of the work because of the inevitable noise and dust but the the contractor was excellent throughout, covering up all exposed surfaces where possible, and clearing up after himself at the end of each day. At completion we were left with a fully completed and professional finish. Approximatly 10 days after the contractor had finished , a carpenter came round and re- fixed all the skirting boards - again an excellent finish.”

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“Timberwise were excellent in dealing with my woodworm infestation. Not only did they come in as the cheapest of 3 quotes but they instilled me with confidence from the start. The engineer who surveyed the area explained exactly what woodworm are, their life cycle and how they treat the problem to ensure the beetle are totally eradicated. The report and quote arrived speedily 2 days after the engineer's visit and the work could have been carried out within a week. The technician who undertook the work was brilliant - professional, knowledgeable and explained exactly what he would be doing. He put my mind at rest by showing me the extent of the damage once he had taken up a floorboard. He worked swiftly, cleaned up afterwards and explained the Health and Safety procedures. In addition I have a 20 year guarantee in the unlikely event the problem returns. This arrived within a week of the job being completed. I would recommend Timberwise to anyone wanting a competitive price, professional, speedy service backed by a 20 year guarantee. Keep up the good work!”

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“Mark worked very hard for three days to provide a damp course for my old cottage. He has done a really good job, and even tidied up after himself. You can't park near my house, either, so he really went the extra mile carrying all his equipment to the house and then taking everything away with him again. Everyone I dealt with has provided a professional service with Timberwise. I've been really impressed.”

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Timberwise (UK) Ltd is rated 4.7 based on 496 reviews