Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 496 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“When claiming on the guarantee for timber wise they made the process extremely timely and unprofessional. We were told that we had to send all documentation by post to the office which at first was not a problem. However, they do not tell you the £185 cheque you have to send aswell with it. Having done so, we were then told that the person ‘who deals’ with the process hasn’t attended the office and we would have to wait for our gurantee to be checked before we were even allowed to claim. Even though there was a hole in my floorboards, which was progressively getting worse, due to the woodworm. Timberwise refused to send anyone out to help until our documents had been looked over, which could take up to 6 weeks. Additionally, after this I would have to wait for a time to fix the problem, therefore it could take up to 2/3 months. Even though I have a hole in my flooring and I am unable to fix it myself without voiding the gurantee. Extremely disappointed having spent a substantial amount sorting out the problem beforehand.”

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“Timberwise were very efficient to deal with , completed the woodworm treatment on our property in a professional & timely manner and cleared up well afterwards.”

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“Timberwise were highly knowledgeable about the issues we faced and created a swift and comprehensive set of actions to remedy them.”

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“While most of the work seems to have be completed on time, timberwise in general were very difficult to deal with. The exception was our original surveyor Michael who was courteous and seemed concerned about the work taking place. However on a couple of occasions when I raised issues, I was contradicted and told a different chain of events had occurred (it hadn’t). Some of the work was done incorrectly and will need further work to correct it. Overall I did not feel that you were a customer centric business or that particular care was being taken by your staff in my home. A disappointing experience considering why I had chosen your company to do the work”

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“Excellent service by timberwise. Very helpful with the initial survey and quick efficient work by their workman that came to 'blast' my woodworm problem. Would recommend this company.”

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“Timberwise provided a quick and thorough survey giving a good explanation of what the issues were at the property and the required remedies. I asked Timberwise to undertake part of the work they had specified. They actually undertook more work and billed me for this, however, the situation was remedied quickly once I pointed this out to them. Thanks”

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“Responded to request for quote very quickly”

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“Work was carried out quickly ane tidily the man who came was very friendly,”

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“The acid test, of course, will be if the woodworm is eradicated in the long term but as the treatment was only applied in Oct '17, what I can say is that I found the inspection to be friendly & knowledgable; the price was competitive & I was assured all areas would be covered; the operatives were timely and appeared professional in application as they suited & masked up appropriately. I now have a guarantee certificate.”

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“The surveyor impressed me with his knowledge, the procedure was clearly explained and the workmen were efficient and effective. The completed work was of an excellent standard and I would recommend Timberwise”

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“Friendly and efficient from initial phone call to completion of work.”

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“I needed work doing at very short notice and timberwise were incredibly helpful and obliging”

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“They gave us a competitive quote , work was done professionally and worker was excellent , informing us of what he was doing and cleaning up all mess at the end of the day . Would definitely recommend”

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“Trustworthy and delivered as they said they would”

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“We have used other damp proofing firms in the past but wanted to find a better company this time. I chose Timberwise because they were professional, knowledgeable and helpful at all stages. I liked the fact I could book the job through the office and all work was followed up by paperwork. The surveyor was very helpful and the technician who did the damp proofing was really good and kept us informed at every stage. Would definitely use again and would recommend highly.”

Helpful Report

“The work was carried out in a very timely manner it was completed in the time stated which I didn't think was achieveable ,it was done to a high standard. The tradesmen worked very hard and caused as little disruption as possible and were pleasant and amicable. I would be happy to recommend Timberwise”

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“The estimate was given quickly and the work carried out on the date agreed. i work for Magna and so was advised by them to use Timbercare for a good and swift service.”

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“Phil and Jack were so professional, they have done a fantastic job and are a credit to the company”

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“From the first dealings with Timberwise, for a pre-purchase house survey, until the final treatments taking place, everyone at Timberwise was a pleasure to deal with.”

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“Excellent service, professional job, would recommend”

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Timberwise (UK) Ltd is rated 4.7 based on 496 reviews