Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.73

4.7 Rating 525 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“straightforward professional job carried out well from start to finish.”

Helpful Report

Hi Laura- thanks for taking the time to leave us a review. We're really pleased to hear that you have been happy with our service and we appreciate the feedback. Thanks again!

“Had a phone call from Ashley George and he was very helpful in answering my questions and gave me good advice. Also a mention to Laura for setting this up”

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Thanks for taking the time to leave feedback Mike - much appreciated.

“Been advised £270 to come out and quote for work! I'll be going elsewhere.”

Helpful Report

Thanks for taking the time to leave a review. We do make a charge for our pre-purchase damp and timber reports. The cost is based on numerous factors including the location and size of the property and as a result the price can differ for different properties. We always ensure that people requesting a pre purchase timber and damp survey (either as part of the home buying or selling process) are made aware of the cost of the survey prior to proceeding with us. This then allows people the choice to choose another supplier should they wish to.

“Carole was very helpful with my initial enquiry. TW was recommended to me by a builder.”

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Thanks for taking the time to leave a review - much appreciated.

“Katie at Timberwise went above and beyond as did the Timberwise damp proofing and woodworm team. The work was done quickly and efficiently. They explained everything that needed doing prior to the work being carried out. Excellent service”

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Thanks for the feedback Sue - much appreciated.

“I had problem with damp on one of the wall in my house in Manchester. Contacted Timberwise Manchester and was very impressed with the service from start to finish. From the office staff, surveyors, technicians and plasterer, all did their job professionally. Adam the surveyor came with someone else and I couldn’t fault their attention to details and took the time to explain to me the process and time to complete the work. Timberwise came at the appointed time, took care to protect my belongings and left everything clean and tidy. Very happy with the job they did to the wall, while carrying out the work in an efficient and orderly manor. The technician (can't remember his name) returned the next day to finish the skirting board even-though he had injuries with one of his fingers. The plasterers are perfectionist. Very happy with the plaster. I am extremely happy with all of the work done. Thank you. I would recommend this company.”

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Thanks for taking the time to leave a review Clara - very much appreciated.

“Great service from Timberwise regarding my rising damp. Chris Ricketts did a fantastic job and was incredibly professional from start to finish and left the house spotless. Thank you too to Gary Carty for the efficient and thorough survey.”

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Thanks for taking the time to leave feedback and a review Ewa - much appreciated.

“Our grateful thanks to first to Timberwise surveyor Graham Malpass who diagnosed our timber problem and took all my concerns away and also to Nick, Dave and Dav who worked non stop. They took the old timbers out and replaced them with new ones. Everything went smoothly and they worked in difficult conditions (in our cellar) with good humour, cleaning as they went. Professional service from start to finish. Thank you.”

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Thanks for leaving a review of your experience with the team Helen. We'll be sure to pass your feedback on.

“We got in touch with Timberwise after discovering a leaky shower had soaked through some timber beams below (about a year ago) and fungal growth appeared. Jenna on the call was helpful and arranged an appointment. South East rep Gary Carty came over to view, he was extremely thorough and knowledgable and said that as the leak had been fixed and his readings showed below levels of concern we should remove the growth and there was nothing to worry about regarding the integrity of the timbers. He actually told us not to spend money, a refreshingly honest approach.”

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Thanks for taking the time to leave a review and the feedback on the team - much appreciated.

“Just started the process with Timberwise. So far they have been very professional and prompt with their communication. Lauren was able to answer all my questions and gave me confidence that they had the skills required to deal with a damp issue in my 160+ year old cottage. Surveyor is booked in for a visit and have received his profile which was very welcome. Hoping to be able to do business with them. Will update as things progress.”

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“Lovely man came to treat my dad's garage. Very helpful and polite.”

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Thanks for the feedback Gill - much appreciated.

“Craig David has just been to do my plastering, what an excellent job by an excellent person Glad no one else done it He's a gentleman *****”

Helpful Report

Thanks for taking the time to leave a review David. Good to know you were happy with the plastering that was done.

“We attempted to arrange a survey with 9 companies locally in our area, all barr 1 failed to show up and we were recommneded Timberwise by a work colleague. We arranged a survey on my mother in law's house and was dealt with swiftly by Bethan Carter (administrator). The Surveyor (Mr Parker) who attended on time and called 1 hour in advance was prompt, efficient, extremely knowledgeable and diligent in his approach and explained in a simplistic manner the exact issues identified within the property. He was thorough in his delivery of his findings and also explained the 'next steps' as regards timelines on providing a report and quotation for rectification works. We will have no hesitation in placing an order as feel the standards of expectations were exceeded and the Surveyor was genuinely honest in what he identified but moreso took the time and effort to break it down in a clear precise manner and for this reason alone we will have no hesitation in placing an order with Timberwise upon receipt of their quotation. Overall we would have no hesitation in recommending this company solely based on our experience thus far.”

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“The service received by Timberwise was excellent. Speedy, they came to do the survey and treatment within a few days. Justin did a superb job. It makes such a difference to have a tradesman come to your house, competent, friendly and professional. The cost was very acceptable and it put our minds totally at ease, knowing the treatment was done, that we get a certificate of works and the whole of the support staff at Timberwise are there to take queries if one is worried. I wouldn't hesitate to recommend Timberwise to anyone. J. B., Devon”

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“Very pleased with the service from quotation to completion. The work was booked in quickly and James, the technician on site, worked quietly and efficiently explaining each step and completed within the expected time. Very little dust while working and final clear up was excellent. Would certainly recommend Timberwise”

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Thanks for taking the time to leave a review Tony - much appreciated.

“Timberwise came at the appointed time, took care to protect our belongings and carried out the work in an efficient and orderly manor. James especially took care and was a perfectionist in his plastering. We are extremely happy with all of the work done. Thank you”

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Thanks for taking the time to leave a review Richard - much appreciated.

“Timberwise have been outstanding in every respect. First class service, prompt, efficient, highly professional and excellent value for money. A company you can trust in terms of specialist knowledge with equally high quality administration and impressive customer relations. I recommend without reservation!”

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“Quick response to request for survey. Surveyor was informative. Report was quick. Once contracted, the work was scheduled for soon after. And flexible - I had to postpone once. I was reminded of survey date. Mystry, who did the job, was punctual and explanation of the work programme was clear and thorough. Work was completed in good time, including replacement of a couple of floor boards which was not planned. Excellent service.”

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Thanks for taking the time to leave a review of your experience with Timberwise - much appreciated.

“Brilliant organised professional company. Everything so simple, work force amazing 👍”

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Thanks for taking the time to leave a review - much appreciated.

“Timberwise provided an excellent service, from the initial booking help and information through to the work being done - really excellent. I was so pleased with the work and the two people from the firm who came were incredibly hard working, tidy and very pleasant. Many thanks”

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Thanks for taking the time to leave a review of your experience - much appreciated.

Timberwise (UK) Ltd is rated 4.7 based on 525 reviews