Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 496 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Prompt efficient and clean service”

Helpful Report

“Arranged for Timberwise for my dry rot as the reviews were excellent.So glad i went with them.Thanks to Chris Spilsted for arranging everything and to the 2 technicians Nick & Stuart. Very courteous & polite. Would definitely recommend to anyone.”

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“Excellent customer service from Lynne McKay and the team at Timberwise - crucially understanding that house moving is not an everyday occurrence for most people let alone a D&T survey which was required to a tight timescale.”

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“Very professional. Very excellent service. Would recommend.”

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“From start to finish Timberwise were so professional, the surveyor was very thorough and looked at what was causing the problem in the first place not just how to rectify it. The workman was very good also, he made sure everything was covered and kept as tidy as possible. All in all a very painless experience Thank you”

Helpful Report

“We arranged for a full damp survey and timber review through Timberwise. The surveyor that attended was very knowledgable and proceeded to make a very thorough examination of our home. We were then provided very promptly with a clear summary of the (fortunately minor) issues and the potential steps that could be taken to rectify them. Communication with Timberwise was very easy throughout - both over the telephone and via email which was very helpful, avoiding having to make phone calls while at work. We arranged for the work to be carried out and the contractor that attended was on time, pleasant, tidy and carried out the work as requested. We would definitely use Timberwise again.”

Helpful Report

“Extremely efficient and user friendly survey on our 'first' timber framed house. Surveyor explained in lay-mans terms how the building would have been constructed and guidance of how best to care for it and suggested options, if we found, once occupied that condensation was an issue by fitting a one-way vent to affected areas, but in the meantime we should just see how it pans out! No hard sell, no scaremongering. Would highly recommend Timberwise to others needing damp/condensation survey on their property.”

Helpful Report

“From the time your surveyor came out to the time your technicians completed the work, I received exemplary service. Everyone was very courteous, knowledgeable and efficient. The work was fully explained to me and I felt confident about what was required. On the day , your technicians were punctual and extremely obliging about moving appliances for me. They also addressed a small plumbing issue which was not part of their remit. Without doubt I would wholeheartedly recommend Timberwise .”

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“Cooperative and accommodating staff. Always prepared and flexible to aid the smooth running of project works.”

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“This is the second time in eight years that Timberwise have sorted various damp problems for me, and I will certainly use them again. They are polite, knowledgeable, arrive on time, and are happy to liaise with, and advise other companies involved. The work is done to a high standard, and they leave the house tidy. They even had the original paperwork to refer to, which saved a lot of time.”

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“Excellent service - from survey through to the conclusion of job. The workmanship was very professional - thorough, careful and respectful of our property. Much effort was also put into ensuring that each stage of the process was fully explained and I was relieved that our property was left in a clean condition. I would recommend Timberwise.”

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“fantastic service from my initial phone call requesting a quotation right through to completing the actual work.”

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“quick & easy to deal with - engineer completed work on a Saturday morning as requested and left the property in an immaculate state”

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“Fantastic efficient service from clerical to engineering staff we have already recommended you to someone! Thankyou”

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“We couldn't be happier with the service from Timberwise in remediating the damp problems in our cottage. Needing to have to work done at short notice the initial survey was carried out by Chris Spilstead in the middle of April, and the workmen walked off site on the 4th of May. All the tradesmen were first class, clean and tidy workers. The office and admin staff were pleasant and efficient. No one wants to have their house drilled full of holes and have rooms re-plastered; it's never going to be a fun process. But if anyone is going to have it done , let Timberwise do the job and make it as pain free as possible. Thanks Boys and Girls Judith and Eugene Molloy”

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“Had some treatment for woodworm. Timberwise are a very professional organisation. The surveyor was helpful, informative, on time, and kept in touch. The quote was reasonable, and was adhered to. The guys on the day were pleasant, gave clear instructions, and left the house in a tidy state. Am very satisfied and would recommend the company.”

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“Very pleased with the recent damp course installation (18/4/16). All contact with Timberwise personnel was dealt with in a highly professional manner. From arranging the survey, advice from the surveyor, through to completion of the works. I would be happy to recommend Timberwise to friends and family. Ms FP London W6”

Helpful Report

“The process was straightforward and efficient. The surveyor was competent and knowledgeable. Due to circumstances we had to change the date work commenced. This was readily accommodated by the company. The work was undertaken promptly and professionally by the workman. Very satisfied with the process from start to finish”

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“Timberwise provided a very professional service from start to finish. The work was done quickly and efficiently and the rooms were left very clean afterwards. I would recommend them for damp proofing work.”

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“Was refreshing to find a company that would come and quote for a specific damp issue without charging for a full damp survey (most other companies wouldn't do this when we enquired). The surveyor was professional and knowledgable. The contractor who did the work arrived on time, was friendly and considerate and tidied up after himself. Overall very happy.”

Helpful Report

Thank you for your review - pleased to be of service!

Timberwise (UK) Ltd is rated 4.7 based on 496 reviews