Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 496 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“They came promptly to look at the problem on both occasions we have used them (in different properties). They were clear about what they recommended to solve the damp problems - one being more complicated as it was a room in the ground - and explained in detail what was to be done. They attended to do the work promptly and their employees treated us with respect and took care not to cause unnecessary upheaval in the areas not affected.”

Helpful Report

“TImberwise were great. I called them about some suspect mould on my window frames. They were very professional and easy to communicate with. They arranged an appointment with a surveyor in my home and at a time to suit me and In actual fact my mould was not a big problem and needed no treatment. Point is they were totally honest and I felt trustworthy too. Because of their honest approach If I ever do have a damp issue or problem in their field I would definately be calling them. I would trust them to be honest about any issue and sell me only what I need. I definately recommend them. They are a property care association member too which is great. I am totally impressed with Timberwise.”

Helpful Report

“Timberwise did a full, free survey and quoted for the necessary woodworm treatment. Their operative - Eric -arrived early on the appointed day, but set up his gear outside so as not to disturb us - very thoughtful. He completed all the agreed work with no fuss and no mess. I have to say that Eric was a star. They had been recommended by a neighbour who used them a couple of years ago. Not only did they live up to expectations, but they were very reasonably priced - a rare combination these days. Highly recommended and I would use them again.”

Helpful Report

“The surveyor was very knowledgeable and reassuring about what we thought may be a major woodworm issue. He gave a detailed examination and report and, even though he said we probably didn't have a current problem, we decided to have the house treated anyway. The engineer who came was very friendly and thorough, and cleaned up after himself. All in all, a good result from a good company.”

Helpful Report

“Had a visit from Graham Malpas from Timberwise in Northwich within 24 hours of me reporting a possible infestation by wood boring insects in my timber framed house. (Nightmare!) He was reassuring on the phone - and when he carried out the inspection, was able to identify the insects as emanating from the wood pile in the corner of the room. Samples of the insects were taken away to identify the species. I received both an email and a written report confirming that no treatment was necessary - and there was no charge. Such a professional service - and so refreshing to use a company that have a reputation to preserve. There are plenty of 'cowboys' and rip off merchants in the building industry! I would have NO HESITATION in recommending Timberwise to anyone who needs help or advice on structural wood in their homes.”

Helpful Report

Hi Lesley, thanks for your kind words about Graham - I will make sure that they reach him.

“Sarah answered my call to Timberwise. She provided me with an objective and technically well informed assessment of the issues with my property. The conversation gave me the confidence to ask Robert to visit my house and carry out an initial survey, which he did in a thorough and professional way. I was impressed by Robert's attention to detail, the courtesy and the responsiveness of both Sarah and Robert and the evident expertise of Timberwise. Thank you.”

Helpful Report

Thank you for taking the time to leave a review of your experience of Timberwise and your feedback about your experience with Sarah and Robert. Timberwise

“A prompt survey was arranged to assess the extent of the woodworm and the work was carried out very professionally soon after.”

Helpful Report

“Really good, prompt service with no hassles!!!”

Helpful Report

“I knew that we had active woodworm, this was obvious, so we got 3 vendors to quote. Timberwise did offer the best value. The gentleman who did the work was very "old school" polite, courteous and was very clean and tidy. There were no cost escalations and the guarantee and guarantee insurance came through promptly. I am very happy with the quality of the work.”

Helpful Report

Thank you for taking the time to leave a review of your experience of Timberwise - really pleased you found our service so hassle free, Timberwise

“After the initial enquiry, the representative of Timberwise turned up on time and conducted a very thorough survey of the damaged timber joists. He answered all my questions in detail but easy for me to understand the technicalities. A couple of days later a full and detailed written report arrived both by email and in the post. The price was competitive and, with our initial experience of the company, it was an easy decision as to who we were going to invite to do the job. It was easy to book the date for the job to be done, and it was completed on time. The Timberwise employee was polite, hard working, happy to answer questions, appreciated a cup of tea and tided up thoroughly after each day, leaving no mess at all. Overall I would have no hesitation in recommending Timberwise to anyone.”

Helpful Report

“There were a few issues initially. However, after a phone call today, I have been offered a full refund and feel very satisfied with this resolution.”

Helpful Report

“The initial contact with Timberwise was friendly and helpful. Communication was excellent and I was kept informed of what was happening.The surveyor was very helpful and explained fully what his role was and what I could expect. The technician who carried out the work was very efficient and left everything dry clean and tidy. I would definitely recommend this company and I would use them again if the need arises .”

Helpful Report

“I used Timberwise for damp issues. They replaced floorboards that had been affected. They arrived on time, polite and ensured my home was left clean when they finished. From Trudy”

Helpful Report

“Quick answering , polite & knowledgeable, immediate action to help me get an urgent survey done in order to sell a property & then speedy service with the spraying action required & a polite & tidy damp spray technician. The only downside was the cost but I guess you get what you pay for. No complaints a brilliant company to deal with....Roger in Shrewsbury.”

Helpful Report

“Craig, the assessor, was not only very friendly, polite and professional, but also extremely hones. He was quite open that though there was work Timberwise could provide a quote for, it was not really needed. He also gave me some useful tips on how to deal with some minor work myself. Excellent service.”

Helpful Report

“Technical Survey, clean installation, cheerful workman!”

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“Timberwise surveyed and treated a very extensive and rapidly spreading problem with dry rot stemming from a leaky wet room conversion in an adjoining property. The work was carried out swiftly and to a very good standard and they made a good job of clearing up afterwards.”

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“I have used Timberwise on three occasions to carry out damp treatment works to the ground floor of our cottage in Dorset which was built in 1790. This work included taking off all plaster, installing a membrane on some walls, re-plastering and making good. I used Timberwise because of their expertise in damp treatment works. In all my dealings I have found them professional and very efficient. Their workmanship has been excellent including the making good of joinery and I would have no hesitation in recommending Timberwise.”

Helpful Report

“Timberwise carried out work on my property on several occasions. I had feedback on what was required as we are presently overseas. The quality of work and the professionalism shown by the Timberwise employees was exemplary. Any questions I had were answered promptly and the work carried out was of a high quality. I would recommend Timberwise (UK) for any damp proofing work.”

Helpful Report

“Worthless Guarantee Reinfested 14 years later Informed a biased surveyor would inspect for£180 and would take at least two weeks My builder rectified the problem immediately for £120 in time for Christmas”

Helpful Report

Hi Mr Cole, Many thanks for taking the time to post your review. Regrettably due to the high level of enquiries at this time of year, we are booking appointments two weeks in advance which unfortunately meant we were unable to attend your property sooner. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to email hq@timberwise.co.uk and we will endeavour to help you as much as we can.

Timberwise (UK) Ltd is rated 4.7 based on 496 reviews