Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.72

4.7 Rating 508 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The acid test, of course, will be if the woodworm is eradicated in the long term but as the treatment was only applied in Oct '17, what I can say is that I found the inspection to be friendly & knowledgable; the price was competitive & I was assured all areas would be covered; the operatives were timely and appeared professional in application as they suited & masked up appropriately. I now have a guarantee certificate.”

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“The surveyor impressed me with his knowledge, the procedure was clearly explained and the workmen were efficient and effective. The completed work was of an excellent standard and I would recommend Timberwise”

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“Friendly and efficient from initial phone call to completion of work.”

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“I needed work doing at very short notice and timberwise were incredibly helpful and obliging”

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“They gave us a competitive quote , work was done professionally and worker was excellent , informing us of what he was doing and cleaning up all mess at the end of the day . Would definitely recommend”

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“Trustworthy and delivered as they said they would”

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“We have used other damp proofing firms in the past but wanted to find a better company this time. I chose Timberwise because they were professional, knowledgeable and helpful at all stages. I liked the fact I could book the job through the office and all work was followed up by paperwork. The surveyor was very helpful and the technician who did the damp proofing was really good and kept us informed at every stage. Would definitely use again and would recommend highly.”

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“The work was carried out in a very timely manner it was completed in the time stated which I didn't think was achieveable ,it was done to a high standard. The tradesmen worked very hard and caused as little disruption as possible and were pleasant and amicable. I would be happy to recommend Timberwise”

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“The estimate was given quickly and the work carried out on the date agreed. i work for Magna and so was advised by them to use Timbercare for a good and swift service.”

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“Phil and Jack were so professional, they have done a fantastic job and are a credit to the company”

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“From the first dealings with Timberwise, for a pre-purchase house survey, until the final treatments taking place, everyone at Timberwise was a pleasure to deal with.”

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“Excellent service, professional job, would recommend”

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“Contacted Timberwise when I found wood worm at home. What fantastic service I received from Jo Giles and Stuart Hankinson. I believe they both went the extra mile to help me. Would highly recommend using Timberwise.”

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“We would like to say how pleased we were with the work your technician has done .He worked in a clean and organised way. Apart from the work undertaken we would not have known he had been in our house.”

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“Great customer service from first contact through to the completion of the work.”

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“The chaps where here for 5 days and always positive and cheerful. Clean tidy and worked hard so very little mess at the end of the job”

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Thanks for the great feedback - Good to hear our guys are happy in their work!

“Everything went like clockwork! No problems at all. On time, courteous people, and an excellent result.”

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“Something hard to come by these days, expertise, friendly & accommodating team & excellent, quality work. Really pleased with the entire experience, from quote to review.”

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“We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will loose a lot of money when things go wrong.”

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Mr Spruell – many thanks for taking the time to leave a review. The accident to the carpet was regrettable, however, this is the first we have heard that the carpet was ruined. At the time we did pay for a specialist cleaner to be brought in to treat the area of carpet that was affected which was also a satisfactory outcome for yourself. The failure of the work carried out by Timberwise was due to water penetrating from above directly into the area that we had wet tanked. The water penetration was not present when the work was originally carried out in 2015 and as such the work has failed as a result of a default occurring in a different area after the original work had been carried out. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to eMail hq@timberwise.co.uk and we will endeavour to help you as much as we can.

“Excellent service from start to finish. We really liked that different parts of the job was separately priced so we were able to choose what we wanted Timberwise to do. From our experience we would recommend Timberwise with full confidence. Humayun.”

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Timberwise (UK) Ltd is rated 4.7 based on 508 reviews