Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 496 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted Timberwise when I found wood worm at home. What fantastic service I received from Jo Giles and Stuart Hankinson. I believe they both went the extra mile to help me. Would highly recommend using Timberwise.”

Helpful Report

“We would like to say how pleased we were with the work your technician has done .He worked in a clean and organised way. Apart from the work undertaken we would not have known he had been in our house.”

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“Great customer service from first contact through to the completion of the work.”

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“The chaps where here for 5 days and always positive and cheerful. Clean tidy and worked hard so very little mess at the end of the job”

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Thanks for the great feedback - Good to hear our guys are happy in their work!

“Everything went like clockwork! No problems at all. On time, courteous people, and an excellent result.”

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“Something hard to come by these days, expertise, friendly & accommodating team & excellent, quality work. Really pleased with the entire experience, from quote to review.”

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“We have had a tanking project done by Timberwise on our basement which is tanked. All initially appeared professional although they did spill something on our carpet during the process which caused a huge stain which couldn't be removed. Despite initially claiming it was water, they refunded me £60 for the ruined carpet. A few months after the waterproof render was applied the plaster blew badly, and we had to pay for a surveyor (employed by Timberwise) to come and give an opinion as to whether or not this was covered by guarantee. This cost £180. As I expected, his opinion was that this work was not due to the poor workmanship of Timberwise, and came up with lots of excuses as to why. Please don't use this company, as you will loose a lot of money when things go wrong.”

Helpful Report

Mr Spruell – many thanks for taking the time to leave a review. The accident to the carpet was regrettable, however, this is the first we have heard that the carpet was ruined. At the time we did pay for a specialist cleaner to be brought in to treat the area of carpet that was affected which was also a satisfactory outcome for yourself. The failure of the work carried out by Timberwise was due to water penetrating from above directly into the area that we had wet tanked. The water penetration was not present when the work was originally carried out in 2015 and as such the work has failed as a result of a default occurring in a different area after the original work had been carried out. As a matter of course, we charge an inspection fee for guarantee claims, this can then be refunded should the claim be upheld. Should you wish to discuss this issue further please feel free to eMail hq@timberwise.co.uk and we will endeavour to help you as much as we can.

“Excellent service from start to finish. We really liked that different parts of the job was separately priced so we were able to choose what we wanted Timberwise to do. From our experience we would recommend Timberwise with full confidence. Humayun.”

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“We are refurbishing a 1930's property and we were initially very worried when we found patches of damp in the walls and woodworm in the floorboards. We were very impressed with the responsiveness of Timberwise to make the initial survey, helpfulness of the surveyor and timeliness and quality of the final job. We would definitely be happy to recommend Timberwise UK Ltd”

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“How refreshing! We requested a survey and were very impressed with the friendly professionalism, expertise, honesty and patience in surveying our rather old and quirky home. After discussing the findings the conclusion is that NO TREATMENT IS REQUIRED! The timbers inspected 'are suffering from historic infestation which is now not active'. What a relief and we feel that have have had a service which we can trust. Highly recommended.”

Helpful Report

“Excellent service throughout the process from initial report, to admin and the final works. Everything was done with courtesy and professionalism. The work itself (damp treatment) was completed within the time stated and every care was taken to protect our furniture, floor coverings, etc from inevitable dust; nothing seemed too much trouble and disruption was kept to an absolute minimum. The final finish is first class. I have no hesitation whatsoever in recommending Timberwise.”

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“From requesting a survey to completion of the work the communication from the Timberwise team was excellent. The roof treatment was not straight-forward due to the possibility of bats being present, but they liaised with the Bat Trust and followed their recommendations. The treatment was carried out in a timely manner and the loft space was left as it was found with no mess in the house. Thank you.”

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“Quick and professional service. The inspector was very thorough and the companies suggested treatments were well explained.”

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“We were recommended by Timberwise to fit waterproof wall membranes to our property in 2013. At the time we had concerns about the quality of the workmanship which we raised with the Managing Director. A few years on and our concerns have been realised and the membrane system has failed. We now have serious damp problems where we never had them before. We have asked Timberwise to come back which they did and they knocked some exploratory holes in our walls. This was 6 weeks ago and we have yet to hear in writing what the problem is or what they are going to do to rectify it. This is our experience and you can make your own mind up about whether you want to choose this company to work on your property.”

Helpful Report

“Timberwise assessed my dry rot problem giving a detailed report of work required. They answered all my questions addressing all my concerns. All the staff I dealt with were extremely helpful, professional and thorough. Based on my experience, I consider them a highly professional firm offering first class work.”

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“Job done on time by technicians (Phil & Andy ) who new exactly what they were doing ,hard working ,very polite and left the site at the end of each day tidy . The finished result was of an excellent standard and the feel of the room following works was noticeably different . I have since the works have been carried out in April 2017 recommended Timberwise to two people who were also having similar problems with damp that I was .”

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“I found Timberwise particularly helpful when I was trying to coordinate their arrival with the removal of furniture and carpets etc. They were very understanding and professional. The job was undertaken quickly and tidily and, although I hope I never have to see them again personally, I would be happy to recommend them!”

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“I am in the process of selling my home. The Survey threw up some timber problems which needed to be addressed. From the moment I contacted Timberwise to the completion of the work they were helpful, understanding and reassuring. The work was carried out quickly and efficiently. Everyone at Timberwise from the Surveyor who prepared the report to the, technician who carried out the work and the wonderfully girls in the office who had to put up with my frantic phone calls, everyone gave one hundred percent. Their customer care was exemplary. I would most definitely recommend them to family and friends and will not hesitate to use them again.”

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“Very thorough survey and treatment of our woodworm problem; the quote was very competitive.”

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“Very professional service, no hidden surprises and a very professionally presented report”

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Timberwise (UK) Ltd is rated 4.7 based on 496 reviews