Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.73

4.7 Rating 525 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly prompt and reliable would defo a Ely recommend them”

Helpful Report

Thanks for taking the time to leave a review.

“Service was fabulous from start to finish. Ashley the surveyor was very knowledgeable and Norman who did the work was extremely pleasant, courteous and hard working. He completed the work with the minimum of disruption and mess and kept me informed throughout. I would not hesitate to recommend Timberwise”

Helpful Report

Thanks for the great review of our SW team - much appreciated.

“Simply "The Best". I can't Thank you enough, Timberwise, for your excellent, Amazing professional service. Both Craig Manson, & Anouska Pirret of the Bristol department, where super helpful & efficient, with Craig providing me with a comprehensive estimate without any delay. Anouska then pulled out all the stops due to our circumstances, to arrange the wood infestation treatment we required, to be done as soon as possible. The treatment was expertly done & the guarantee provided all in such an Efficient, Professional & extremely helpful way. I'm so glad we chose you to help us deal with the treatment our property required. M Davies.”

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Thanks for taking the time to leave a review and the fantastic feedback on our Bristol team.

“Excellent service. Ryan supported by Alex went the extra mile. They were courteous and efficient.”

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Thanks for taking the time to leave feedback for the team - much appreciated.

“We used Timberwise because they are a Trusted Trader with Which? Ashley George prepared a comprehensive survey report and subsequently provided prompt advice that proved to be very useful when instructing builders who were installing replacement joists. Adrian also did a great job with the tanking and damp proof course. Everyone we dealt with were professional and just nice people, which makes a big difference. We would definitely recommend Timberwise.”

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Thanks for the review and the feedback on the team - much appreciated.

“Well organised, helpful and good quality done. A pleasure to see my requirements met.”

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Thanks for taking the time to leave a review.

“Dean was a great help with giving guidance on how I should proceed with a woodworm problem. He gave impartial advice without trying to force me down an expensive route. Many thanks.”

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Thanks for the review of your experience with our surveyor Dean - much appreciated.

“Very good service and James carried out a great job. Clean and tidy workman you wouldn’t know he had been there”

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Thanks for taking the time to leave a review - much appreciated.

“Friendly and very helpful from Anouska at the office. Adrian and Dan were very efficient, listened to our needs and we're very pleased with the result. Lovely company.”

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Thanks for taking the time to leave a review - much appreicated.

“Big thanks to Steve for treating our roof timbers, and all the other exposed timbers in the property. Punctual, polite, professional and clean.”

Helpful Report

Thanks for taking the time to leave a review Roger - much appreciated.

“Survey by Andy Clark was prompt and thorough. Dean carried out the works recommended in the report professionally and tidily. All furniture covered as far as he was able to minimise dust etc. A great service by all involved, thank you!”

Helpful Report

Thanks for the kind review Kate - much appreciated.

“I'm so impressed with Timberwise, from start to finish, very professional, clean and tidy. They put up dusk sheets / protectors to stop the dust travelling around the house. The floor had covering over too. I was recommend this company.”

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Hi TJ thanks for taking the time to leave a review - much appreciated.

“I have had an excellent service from Timberwise. Tim Fenner, the surveyor visited very quickly after my initial call. He explained what was happening in my property and gave me excellent advice about what to do. If I ever have any timber concerns in the future I will call Timberwise above any other company”

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Thanks for the review and your feedback about your experience.

“Steven wade was extremely helpful Neat and tidy job Thank you”

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Thanks for the great feedback about Steve - much appreciated.

“V helpful, charming to deal with, efficient.”

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Thanks for taking the time to leave a review.

“Wonderful service! Timberwise dentified the beetles infesting my house from a photograph and reassured me that they were weevils rather than the dreaded woodworm. There was no charge for this and it saved me a lot of time, money and worry!”

Helpful Report

Thanks for the great review Clare - much appreciated.

“Re: damp-proofing @ Hempstone Park Barns, TQ96LP, 23/24-11 21 We were impressed by all aspects of Thomas' work here: he was punctual, efficient, professional, practically organised and skilled - and a good communicator. We hope that the works will have resolved a long-standing damp problem in our barn conversion. The signs are good - but a forthcoming English winter should make all that clear. We would definitely recommend TW to others. Chris Waters and Sandra Law”

Helpful Report

Thanks for the great feedback Chris - much appreciated.

“Fantastic service. Adapted their timetable of work to fit us in. Enabled us to meet the house sale deadline. Customer service was excellent from initial enquiry to completion of the work. Would definitely recommend the company to future clients. Ask for Leah at the Sherborne office; she really helpful.”

Helpful Report

Thanks for taking the time to leave a review Stephen. We'll be sure to pass your feedback onto the team.

“Website says "request a free survey" and has a timeline from survey to work being completed with the survey resulting in a detailed report of cause of damp and work required. The call back said that they can only repair damp that has had the cause identified by a builder and they can do a survey themselves but it would cost £300. The website is completely misleading.”

Helpful Report

“The website says arange free survey for damp related issues, i completed the form to be told it would cost £300. No such thing as a free survey. complete con.”

Helpful Report

Mr Lloyd many thanks for taking the time to leave a review and your feedback. In a majority of instances we do offer free surveys for homeowners but there are times when we are unable to provide a free survey and a survey fee would apply. These however are clearly stated in the terms and conditions on the Request a Survey page. Only when our customer services team have spoken to the person requesting the survey are we able to confirm if a survey fee would apply or not which is why by completing the form you are not actually committing to having a survey. This then allows the freedom to choose another supplier if needs be.

Timberwise (UK) Ltd is rated 4.7 based on 525 reviews