Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

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“First , they did arrive in one piece by some miracle of care by the transport and delivery man ! No packaging ..for ceramic tiles ! REALLY ? They arrived in 'boxes' with open tops, made of very thin cardboard indeed and with just the glue at the seems to 'hold them together', not even any reinforcing tape and nothing to keep the package dry ....consequently the 'boxes' had fallen apart . Absolutely bizarre practice . I can't think of any advantage to anyone to not at least plastic cover and tape up these flimsiest of boxes with heavy, sharp goods in ! Second, the colour is not vibrant orange as per the website description and as depicted , but fairly dull, light, brownish-orange . ....So, also V. disappointing. ..but, my own fault as ''sending for a sample was recommended '' . I haven't started actually laying yet, but already in the first 8 tiles , one has a hole in one corner ( manufacturing fault not 'damage' as such ) . Sorry not to be able to give a good review, but the packaging issue truly needs to be addressed ...It really is a miracle they all appear to be in one piece ( so far as I can tell ) and hadn't all been smashed in transit ... The risk of return / proof of arriving damaged etc. /loss of customer good will. is really not worth the small cost of appropriate packaging.”

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Posted 4 years ago

Firstly, apologies for the delay in replying to your review but we needed to investigate what had happened with regards to the packaging as this is not our practice at all! There is no excuse for the mistake that was made with the wrapping of your delivery but unfortunately, that is exactly what happened…………a mistake and a slip through our checking process which has been addressed with the packing dept. With regards the colour of the tiles, we do not state these are a vibrant orange on the website and as you mention we do encourage customers to purchase a sample of a tile they are interested in before making a full order purchase. We aim to provide excellent customer service and if you want to contact us, we will replace any manufacturing faults in the tiles or refund you for these. I want to thank you for your honest review as it helps us to be better but it would have been preferable to have contacted us before so we could have rectified any issues.

Posted 4 years ago

“Easy to order. Could do better with carriage charges, will shop local next job”

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Posted 4 years ago

Thank you for your review and rating. We do offer free delivery to 80% of the UK on orders over £150 and free delivery to 97% on orders over £250. The carriage company charges us more that we charge a customer on orders below these thresholds but we subsidise this to make it more affordable to our customers. As with all businesses, we can not cover all costs on small orders.

Posted 4 years ago

“Tile was broke in pieces on arrival”

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Posted 4 years ago

Thank you for your review. If you had informed us it arrived broken, we would have replaced free of charge. We package sample tiles well in boxes and polystyrene on larger tiles and add fragile stickers to all samples posted. Beyond this, we are, at the mercy of postal services.

Posted 4 years ago

“The tile you sent was lovely but unfortunately too long for our project. Gorgeous shade and lovely quality. Sadly, it got smashed when the postman dropped it through the letterbox. Thank you fine great service”

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Posted 4 years ago

Thank you for your review and rating and we are sorry to hear your tile was broken. We take every precaution with packaging and fragile tape/stickers on the boxes containing samples.

Posted 4 years ago

“Just a sample tile, but it came very quickly and we were very happy with the quality and price.”

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Posted 4 years ago

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Posted 4 years ago

“Very pleased with our choice of tiles (moorland beige) for our kitchen walls, much nicer than anything we saw in the big national warehouses”

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Posted 4 years ago

Thank you for the review and rating. So nice to see the tiles in situ.............they really do look stunning

Posted 4 years ago

“Excellent service and follow up to see how i was getting on with samples requested.”

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Posted 4 years ago

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Posted 4 years ago

“Sample arrived on the day it was meant to. Excellent sample will be ordering tiles in the next few weeks.”

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Posted 4 years ago

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Posted 4 years ago

“Excellent service would definitely recommend”

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Posted 4 years ago

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Posted 4 years ago

“Ordered a couple of samples that arrived swiftly and well packaged. Good communication also.”

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Posted 4 years ago

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Posted 4 years ago

“Great, very helpful, spot on delivery at good price.”

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Posted 4 years ago

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Posted 4 years ago

“I will not recommend your company to anyone because just incase returning of item definitely zero chance of refund.”

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Posted 4 years ago

Thank you for your comments and we are sorry you felt the need to leave a negative review. As mentioned in all our correspondence to you, the tiles arrived back to us completely damaged and not in a saleable condition. Like all companies, we accept returns without question but we must be able to sell them to another customer in order to give a refund when they are returned. Your returned tiles were so damaged we had to put them in the skip. We sent you full details of returning tiles to us including strongly advising you to take a photo of the packaged tiles before they are collected by your chosen courier. This is advised so should damage occur during transit, you can make a claim from the courier you used. You told us you did not take any photos before the courier collected. Below are the photos we took of your tiles (and sent to you) to aid you in such a claim. Finally, we always recommend that a sample tile is purchased prior to placing an order so you can check the tile is exactly what you want so it avoids the need to return any tiles if they are not right for you.

Posted 4 years ago

“Sample Tiles arrived very quickly & was well packaged. Very impressed with the quality & price of tiles.”

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Posted 4 years ago

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Posted 4 years ago

“Great communication when I had a query and when I ordered the tiles they arrived quickly. Thank you.”

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Posted 4 years ago

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Posted 4 years ago

“Prompt delivery and very well packaged.”

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Posted 4 years ago

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Posted 4 years ago

“Tiles fitted by a brilliant tiler and look fab!”

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Posted 4 years ago

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Posted 4 years ago

“Excellent service from start to finish”

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Posted 4 years ago

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Posted 4 years ago

“I was impressed with the speedy service by Tiles360. The sample was sent out but unfortunately the colour was not right. Therefore, I am not able to proceed further. I shall certainly bear this company in mind should I need products in future, and will recommend to colleagues! Many thanks!”

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Posted 4 years ago

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Posted 4 years ago

“Well packaged and nice tiles. Not what I'm looking for as it transpires but nice tiles anyway.”

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Posted 4 years ago

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Posted 4 years ago

“Tile sample came in good condition when they said it would arrive. Very happy with the sample now awaiting for stock to come in so I can place my order.”

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Posted 4 years ago

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Posted 4 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews