Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great tiles delivered on the date. However delivery was made extremely late to site causing a lot of hassle for workers as they had to stay until 5pm on a Friday. also half of one pack was smashed and unusable.”

Helpful Report

Posted 4 years ago

Thank you for your review and rating. As you will know we have refunded you for a full carton of tiles not just half.

Posted 4 years ago

“Quick and efficient service. Ordered samples only but they are very nice indeed”

Helpful Report

Posted 4 years ago

Thank you Kathleen for your review and rating

Posted 4 years ago

“Our tiles were delivered quickly and in good condition. Exceptional customer service!”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating and comments. Please do send us a photo when you have finished your project.

Posted 4 years ago

“These tiles look stunning, they are a really nice quality. The glaze doesn’t chip easily whilst cutting so you can get a good line without to much fuss. I’d definitely recommend these”

Helpful Report

Posted 4 years ago

Thank you for your review and comments. The Knightsbridge range really are beautiful tiles. We would love a photo of them in situ.

Posted 4 years ago

“Prompt delivery - but unfortunately one of the tiles had been broken during the delivery process”

Helpful Report

Posted 4 years ago

Thank you for your review and comments. We and the delivery work hard to make sure damages are kept to a minimum but unfortunately due to the nature of the product, there can be the odd breakage.

Posted 4 years ago

“I was really pleased with my tiles, they look even better up than in the pictures. The communication I received was very good and the tiles arrived on time, ( not one broken either). Overall I received very good service and I would most certainly recommend to my family and friends.”

Helpful Report

Posted 4 years ago

Thank you very much Adam for your review and comments. We would love you to send a photo of the tiles in situ if you could

Posted 4 years ago

“Really good service apart from being told after my order that delivery wasn’t included even though my outlay should have included delivery. However, delivery was as scheduled without any breakages. I would definitely recommend Tiles360 .”

Helpful Report

Posted 4 years ago

Thank you Peter for your rating and comments. Unfortunately, when you enquired about the tiles and delivery, we did not know that your delivery postcode was an outlying area where free delivery is only available on orders over £250.

Posted 4 years ago

“Great service & tiles look fabulous”

Helpful Report

Posted 4 years ago

Thank you for your rating and review

Posted 4 years ago

“Super quick, super friendly and super quality”

Helpful Report

Posted 4 years ago

Thank you for your rating and kind words

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Thank you very much for your 5-star review and comments.

Posted 4 years ago

“Excellent communication item delivered very quickly All use”

Helpful Report

Posted 4 years ago

Thank you Mark for your 5-star rating and comments. Much appreciated

Posted 4 years ago

“Nice experience.Fast delivery.”

Helpful Report

Posted 4 years ago

Thank you very much for your 5-star review and comments.

Posted 4 years ago

“Prompt and as described perfect match to tile search”

Helpful Report

Posted 4 years ago

Thank you very much for your 5-star review and comments. It is much appreciated.

Posted 4 years ago

“What a breath of fresh air Tiles 360 is! I had a few problems ordering online & inadvertently place 3 orders for the same tiles. I phoned Tiles 360 & explained what had happened. The person I spoke to was extremely helpful & understanding. Two of the orders were cancelled immediately and I received a full refund for them in less than 24 hours! They almost beat the transactions appearing on my card statement. Most other companies would have taken up to a week, or more, to make the refund but not Tiles 360! I think that they are great at customer service & have VERY competitive prices on quality stock. I will certainly have no hesitation in using them again in the future when the need arises!”

Helpful Report

Posted 4 years ago

Many thanks, Nick for your 5-star rating and glowing review, we really appreciate your comments. Excellent customer service is very high on our agenda and it is nice to read we surpassed expectations.

Posted 4 years ago

“A small problem was quickly and professionally sorted. The customer service is spot on, couldn't recommend these guys highly enough. Great product backed by a great team. Thank you!!”

Helpful Report

Posted 4 years ago

Thank you very much for your 5-star review and glowing comments. We pride ourselves on giving the customer service we would personally expect from a company.

Posted 4 years ago

“Never received”

Helpful Report

Posted 4 years ago

Hi Gary, your samples were sent via Royal Mail on 3rd June and an email sent to you to say they had been shipped. We will contact you tomorrow to resolve the non-delivery.

Posted 4 years ago

Update: We have tried to contact you by phone and email to resolve the issue but have not heard back from you. Please contact us at your earliest convenience.

Posted 4 years ago

“Excellent service !!”

Helpful Report

Posted 4 years ago

Thank you for your 5-star review.

Posted 4 years ago

“The samples came really quickly and we decided to order the tiles which then arrived promptly. They look lovely in our kitchen.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star review and comments. We would love you to upload a photo of the tiles in situ if you have one.

Posted 4 years ago

“Only ordered sample tiles but three out of five were broken, obviously damaged in transit, however, response from Tiles360 was excellent and the situation was resolved immediately, very impressed.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star review. Again we are sorry your tiles arrived damaged but pleased we were able to resolve the situation quickly for you.

Posted 4 years ago

“Brilliant tiles at an excellent price - they look so expensive! Recently had our bathroom renovated and found tiles360 online, their delivery was on time as scheduled with no issues and the tile quality is definitely 10/10, they look amazing and are so strong. We chose the estuary tiles and we really couldn’t have asked for anything better, they have really made our bathroom!”

Tiles360 Ltd 5 star review on 1st June 2020

Helpful Report

Posted 4 years ago

Thank you so much Lee for your glowing review. The tiles look absolutely stunning. Don't forget to recommend us to family and friends

Posted 4 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews