Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

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“The builder was impressed with the quality of the tiles, which assured me that not only was this a beautiful tile but also a well-made tile. The tile was arranged vertically, after much deliberation if we should opt for herringbone. I would recommend ordering a sample of this tile as it leans towards the blue spectrum of teal as opposed to green. It is also bumpy so we knew it would be a bit troublesome for mitred edging for the niche I wasn’t keen on this at first, however it does catch the light beautifully due to the uneven surface and complements my concrete floor tiles very well without making the bathroom look cold and uninviting. Tiles were paired with fugabella grout to really create an accent of colour”

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Posted 3 years ago

Thank you for your review, rating and photos of the Sombra Green wall tile in your shower. it looks amazing!

Posted 3 years ago

“I was unbelievably happy with my tiles, they took a little time to arrive and didn’t come on the selected date, I called customer service and they were really kind, attentive and helpful, I think it was an issue with the courier rather then 360 tiles, eventually I got my tiles, and they were all beautiful so breaks or cracks, the tile estimator was correct, and honestly the tiles I brought were half the price of exactly the same tile in topps tiles so I could have been anyway happier, my kitchen has gone from 90s drab to 2021 fab!! Would 100% recommend and will buy from here again for my bathroom!!”

Tiles360 Ltd 5 star review on 28th June 2021

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Posted 3 years ago

Thank you for your rating and your amazing review. We are pleased to hear the Knightsbridge White wall tiles have helped to transform your kitchen. The kitchen certainly looks fab from the photo.

Posted 3 years ago

“Excellent purchase in every respect Competitive price, helpful staff and free delivery Highly recommend”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Good tiles and great customer service. Thanks.”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Delivered on the day stated and were very helpful with an issue I had.”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“A fantastic sales team at the end of a phone , human , helpful and they really go the extra mile to take care of their customers !”

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Posted 3 years ago

Thank you for your rating and review. We always strive to give the customer service we would expect ourselves.

Posted 3 years ago

“Excellent service, tiles are excellent to work with ,and packed in the boxes in such a way if laid as they come out make a fantastic natural brick pattern would not hesitate to use Tile 360 and recommend their services”

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Posted 3 years ago

Thank you for your review and rating. These Moorland Mix look amazing on the floor. Thank you for the photo

Posted 3 years ago

“I am very happy with the tiles I received and especially with the service. Two of my tiles arrived broken. I made contact with customer services the same day, and they sent me not two but four replacement tiles without delay. I hope to use this company again in the near future for another project.”

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Posted 3 years ago

Thank you for your review and rating. It is nice to hear the high standard of customer service we aim to give doesn't go unnoticed!

Posted 3 years ago

“Brilliant prompt service. I made an error with my order that was entirely my fault. It was quickly rectified without any hassle. A pleasure to deal with.”

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Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“The tiles themselves were of good quality and we are happy with them, however, the delivery driver from the company you use was extremely rude, unprofessional and unhelpful. He refused to help my partner move the heavy crate towards the front door and left the tiles on the path (a couple of meters away) and drove away while he was still struggling with them. Not only this but he rang before arriving to check the address and was extremely rude to me on the phone as the delivery was a day early (which wasn't a problem) and I didn't realise what 'crate' he was delivering. He said he didn't know and that I should know as I ordered it and then hung up on me. Very frustrating.”

Helpful Report

Posted 3 years ago

Thank you for your review and rating. We are sorry to hear about your experience with the delivery company and that you felt the driver was rude. The delivery is to kerbside only but some drivers will try and deliver onto paths or driveways. They are not insured to remove goods from the pallet or to help with carrying the goods.

Posted 3 years ago

“Helen was fab and very accessible. Our tiles did not arrive on time, no fault of 360. Helen solved the problem.”

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Posted 3 years ago

Thank you Maria for your review and rating. We can only apologise again for the extreme lateness of your order due to issues at the Palletways hub that services your area.

Posted 3 years ago

“We are delighted with our tiles from TIles 360, they have made a real feature in our bathroom renovation project..everyone who has seen them has been very impressed with both the tiles & my tiling skills! A very helpful company to deal with, answer the phone promptly & politely and same with online chat..my only minor niggle is that they brought forward my delivery date by one day trying to help out as they knew we were in a hurry to get the tiles but they weren't delivered till the day after (the original delivery day) . Other than that a first class service and we would definitely use again. We purchased Sombra green & Sombra white, the white is a slightly off white but in the end looked fantastic & really showed off our new bath! Buy with confidence.”

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Posted 3 years ago

Oh WOW.......your bathroom looks amazing. Thank you so much for your rating and in-depth review. And of course this fantastic photo.

Posted 3 years ago

“The tiles are good. Look lovely in the hallway. But why on earth do they use a delivery company that only does kerbside deliveries? No good when u have lug the tiles upstairs. They should be taken to your door!”

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Posted 3 years ago

Thank you for your review and rating. we are pleased to hear your tiles look lovely in your home. With regards to the tiles being left on the kerbside, we do state that all deliveries are to kerbside only. This is a standard delivery policy for all online tile retailers as orders are delivered via a palletised service. The delivery drivers do try and get orders as near as possible to a door but the pallet pump truck can't go over loose or uneven surfaces nor up steps.

Posted 3 years ago

“The best seller!!!!”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“Excellent service! We received the tiles the exact day we choose. No one was broken and they are very good quality. Even the price was great as there is someone else selling the same tiles at a much higher price. Couldn’t recommend more :)”

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Posted 3 years ago

Thank you for your review and rating. These Chelsea tiles look amazing in your photo

Posted 3 years ago

“The tiles were received on time, and looked just like the picture. Easy to fit, and look great. Reasonable priced too.”

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Posted 3 years ago

Oh wow! The Moorland Ash tiles look amazing! Thank you for your review, rating and of course the photo

Posted 3 years ago

“Beautiful tiles Looks amazing on our kitchen wall Thank you”

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Posted 3 years ago

thank you for your review and rating

Posted 3 years ago

“The tiles were nice and looked how I imagined they would from the website but several of them came broken, at least 6 tiles were broken before we even lifted them out of the packaging. So disappointed about the arrival and quality of some of them.”

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Posted 3 years ago

Thank you for your review. We are sorry to hear you had a few broken tiles. However, as you will see from our many reviews, if you had informed us of the damages we would have either send you replacements or refunded you for the damaged tiles. Please contact us (info@tiles360.co.uk) to discuss options we can offer you

Posted 3 years ago

“The customer service was very good. However the online calculator for the amount of tiles needed was not correct as I have a whole box of tiles plus a few extra left over.”

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Posted 3 years ago

Thank you for your review. We are sorry you feel the calculator didn't work for you, we have checked this and it is working as expected. When entering measurements fixed items like windows or baths can not be accounted for. It is also better to be slightly over for wastage and spares for the future. Unfortunately, you have 0.5 sqm of tiles over the wall area you have tiled.

Posted 3 years ago

“Great service. Delivery on time and the one broken tile refunded quickly once notified. Would use again and recommend you.”

Tiles360 Ltd 5 star review on 3rd June 2021

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Posted 3 years ago

Thank you for your review and rating. Please do send us a photo when you have finished your project.

Posted 3 years ago

Photo added 15/7/21

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews