Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.71

4.7 Rating 751 Reviews

93 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 6th February 2025

Natasha F

Tiles360 Ltd 5 star review on 1st February 2025

Natasha F

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered samples for bathroom from a number of suppliers Tiles360 delivered quickest and tiles packaged safely without excess Tiles excellent quality and are such a fantastic price Another supplier obviously has to cover the fancy sample boxes with their higher prices Based on the service given getting samples definitely ordering these Gemma tiles in white and green from Tiles360”

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Posted 6 months ago

“They were so helpful in getting the tiles to us on time, would highly recommend and will use again”

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Posted 6 months ago

“Fabulous service. The tiles I ordered are perfect, they were delivered quickly too. Faultless!”

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Posted 7 months ago

“Order and delivery process and choice tiles great, however response of Customer Services about 1 box with production fault in 4 out of 6 tiles is not customer centric as only thinks damage can be done by delivery. Response inflexible as would not acknowledge manufacturing fault. Then would not process a separate paid order for 4 sample tiles as spares. Advice - check every tile fully on day of delivery as they will cite T&C's (48hrs) for any issue. Would not use for a large order due to this issue.”

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Posted 7 months ago

Hi Sarah, thank you for your review. As discussed with yourself and one of our Customer Service Agents over email, we couldn't replace the damaged tiles almost two weeks after you received them. We are happy to replace any damages if you inform us within 48 hours of receiving the goods as you agreed to when accepting our T&C's. If this issue was a manufacturing fault we would have replaced the tiles straight away. Thanks Tiles360

Posted 7 months ago

“Wanted to update my 1920s fireplace turned to Tiles360 good website, quick turnaround arrived promptly and safely very happy”

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Posted 7 months ago

“This time is described as having navy in the design . It is in fact grey , so disappointing .”

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Posted 8 months ago

“Great product. When 24 tiles arrived broken from delivery I received 39 tiles the very next day. Great customer service and speed in dealing with issues.”

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Posted 8 months ago

“Bright these tiles for my courtyard garden Look lovely Very pleased”

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Posted 9 months ago

“Only ordered one for sample. Will be ordering full amount fir front porch steps.”

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Posted 9 months ago

“Unfortunately the tile sample was broken but l love the design and will be ordering some.”

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Posted 1 year ago

Hi Judith, we are sorry to hear your sample tile arrived damaged. Please get in touch and customer services will arrange a refund for you. We are glad you like the tile!

Posted 1 year ago

“Given totally the wrong tile had to accept paying for a small order and then you had that nerve to deduct a payment for return would not recommend you to anyone”

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Posted 1 year ago

Hi Thomas, Thank you for your review. We acknowledge your comments but your review is not entirely valid. First of all, You did not purchase a sample tile, which we advise all customers to do as this is the best way for people to see the tiles in person and make a more informed decision. Our customer service team helped with the delivery charges and refunded the charges straight away as you requested to collect the tiles. As a good will gesture on the day of collection you were given 2 FOC tiles, We were made aware by our supplier that you and your wife were not 100% sure about the tiles on that day but you decided to take the tiles anyway. And to finish when you asked to return the tiles, AGAIN as a good will gesture we did not deduct the cancellation charge of £35 from you because you asked to bring the tiles back in person. The charge you speak of for £2.50 is actually out of our hands and is a charge for using your card. Again we are sorry you felt you needed to leave a negative review but we feel we have been more than helpful and our customer services team has gone above and beyond for you Kind Regards Team 360

Posted 1 year ago

“Excellent quality of tiles! Super quick delivery! Overall really happy!!”

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Posted 1 year ago

“Beautiful tiles, everyone comments about them when they come in my kitchen, great delivery, very happy👍”

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Posted 1 year ago

“Fantastic customer service There was a problem with the tiles but they were very quick to apologise take them back and issue a full refund - really amazing customer service”

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Posted 1 year ago

“Excellent, fast and efficient service with great range of tiles.”

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Posted 1 year ago

“Nice tiles, easy process :-)”

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Posted 1 year ago

“Great quality tiles, easy to order and pay for. Delivery options and delivered on date and time. Many thanks”

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Posted 1 year ago

“I have received the requested sample tile and I will certainly be interested in purchasing them”

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Posted 1 year ago

“Good quality tiles , fast delivery , courteous courier no issues thanks”

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Posted 1 year ago

“Arrived safely and look lovely on kitchen wall. Disappointed you couldn’t give information on grout colours and that the sample tile I ordered for another colour I was considering never arrived.”

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Posted 1 year ago

Hi Mary, Thank you for taking the time to leave a review. We are pleased to hear you are happy with your tile choice. We would like to cover the issues you have raised, The tile sample you did not receive was refunded. If you would have preferred to still receive that tile the customer service team would have been happy to re-send the sample. With regards to the grout colour it is very much a personal preference, we do however try our best and supply information for colours available, as we only have a limited amount of colours available on our site. Kind Regards Team360

Posted 1 year ago

Tiles360 Ltd is rated 4.7 based on 751 reviews