Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fantastic, quick and efficient service. Some of the tiles were broken and the lovely lady at customer service sent me a new box which arrived the next day. Fabulous service and fabulous customer service. This is a super company and I can't recommend them highly enough.”

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Posted 1 year ago

“Tiles360's delivery charges are on the high side so perhaps the cost of this could be looked at. I ended up having to get more than I originally had measured for and which I collected myself. The staff were incredibly helpful and on collection did a thorough check to make sure that what I was collecting was correct. 90% recommendation. The loss of the 10% is due to the high delivery charges....”

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Posted 1 year ago

“The delivery was really quick and everything was pain free. Would definitely recommend these tiles and the company.”

Tiles360 Ltd 5 star review on 19th July 2023

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Posted 1 year ago

“Fab tiles and great service. Quick to answer my queries and the delivery was shipped quickly too. Would definitely recommend Tiles360. Thank you.”

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Posted 1 year ago

“Impressively wide range of tiles but unfortunately not quite what we were looking for”

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Posted 1 year ago

“The tiles are awesome I love them. But I ordered 4 packs and one of the packs arrived completely broken. 😢”

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Posted 1 year ago

Hi Emma, Thank you for your feedback. We do ask that all damages are reported to us within 48hours of delivery. This way we can arrange for any damages to be replaced. If the report is out of the 48hour period we are unable to prove that the damages were caused in transit for the insurance company. If you feel you are within the above period please contact our customer service so that they can look into this for you. Kind Regards

Posted 1 year ago

“Hi Tiles360 I was really disappointed when I opened my sample tile, it was broken into about six pieces, This was due to the poor way it was packaged, I didn’t even show it to my customer, I’ve since purchased another tile from a local supplier for the job .”

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Posted 1 year ago

Hi Steven, We are sorry to hear your tile sample arrived damaged. If you would like to contact customer services they will be able to issue a refund for you. Kind Regards

Posted 1 year ago

“Excellent service from Tiles 360. Delivery on time and trouble free. Wouldn't hesitate to use them again.”

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Posted 1 year ago

“delivery good, haven't used them yet... review invites always seem to be sent too quickly before project is done!”

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Posted 1 year ago

“Nice tile sample, arrived broken, but quickly, kindly and efficiently refunded when I report it.”

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Posted 1 year ago

“Absolutely love these tiles, they've transformed my tired Kitchen floor. Excellent value for money and company easy to communicate with would use again and highly recommend 👍”

Tiles360 Ltd 5 star review on 8th July 2023

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Posted 1 year ago

“3 of the boxes did arrive completely smashed, but the customer service was brilliant, once I sent photos they replaced the boxes straight away.”

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Posted 1 year ago

“Excellent customer service. Answered all our pre- purchase questions promptly and gave useful advice. Tiles were delivered on time & in perfect condition. We really like the Gemma Cream tiles and they look great in our new kitchen.”

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Posted 1 year ago

“The tiles are lovely and came in a perfect condition. The delivery charge was excessive in the last lot and the delivery driver (same both times) very abrupt and unhelpful.”

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Posted 1 year ago

Hi Maitane, Thank you for your review. We are sorry to hear you were unsatisfied with the driver, we will pass this information on to the delivery company for you. Kind Regards

Posted 1 year ago

“great tiles, exactly as expected, and promptly delivered.”

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Posted 1 year ago

“Bought black sonic metro tiles. Very poor quality tiles. They all started breaking after 2 months of installation. Will never buy from them. Such a wastage of material and labour cost. Prefer to buy from shops at least will get good customer service.”

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Posted 1 year ago

Hi Sonal, Thank you for your review. We appreciate reviews from customers either positive or negative but we would just like to make a point over your comments. As discussed with you over several emails, we sell a lot of the Sonic tile and have not had any other reports of this issue. Our customer services team took the time to look into this issue for you, the buyers of the tiles who have extensive knowledge of this tile even reviewed your emails and pictures. As you were advised the tiles themselves and the way that the grout was shown to be cracking suggested that the tiles had been fitted to an unsuitable surface, which had caused movement and so brought on the cracks. We as a company try to resolve any issues that we can as soon as possible for customers, but unfortunately when it is not a tile quality issue we were unable to do anymore for you.

Posted 1 year ago

“The tiles are very good quality and look amazing, great depth of colur and standout compared to other tiles. The website and service and delivery all efficient and easy to use, and helpful customer service.”

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Posted 1 year ago

“Ok delivery was bang on and on time but opened a few boxes that are damaged slightly and I’ve not been getting in touch yet so see how I’m delt with”

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Posted 1 year ago

Hi Peter, sorry to hear you have damages. Please contact Customer Service so we can get this sorted for you! Thanks

Posted 1 year ago

“I've ordered a couple of times now and I haven't been disappointed. I ordered the same tiles in different colours and they are absolutely gorgeous. The tiles themselves are really good quality and look great on the walls. They came within a few days, very prompt!”

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Posted 1 year ago

“good quality tile”

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Posted 1 year ago

Tiles360 Ltd is rated 4.7 based on 742 reviews