Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

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“Great service and we love our tiles! They were delivered on the date selected and not one broken tile out of the hundreds we ordered. Highly recommend.”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“easy order process, great delivery tracking, very competitively priced”

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Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“good quality service although there was a delay in delivery Helen chased the shipment and kept me updated with its progress couldn't ask for more from a customer service point of view”

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Posted 3 years ago

Thank you for your understanding of the current delivery situation and of course for your review and rating.

Posted 3 years ago

“Fantastic tiles! Really happy, fast delivery and great quality. Very happy!”

Tiles360 Ltd 5 star review on 14th November 2021

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Posted 3 years ago

Thank you very much for your review, rating and of course the stunning photo of your bathroom.

Posted 3 years ago

“Great communication, delivery and the tiles look great and for a reasonable price.”

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Posted 3 years ago

Thank you for your review, rating and fab photo of the Eliane grey wall tiles

Posted 3 years ago

“Delivery was good, but charged £70 plus postage for returning tiles (another company only charged postage). Still waiting for refund! Will use the other company in future.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that the tiles you ordered you felt were not suitable for your project and you had to return them. We do not charge £70 plus postage. We do not refund any charges for delivery and it is was free delivery we deduct a flat rate of £35 from your total refund towards the costs we have incurred initially delivering the order. The cost of sending the tiles back to us is the customer responsibility. Regarding the refund, until receiving this review we did not know you had sent the order back to our suppliers as you did not send us any correspondence or tracking details letting us know you were returning them. The return has been found in the warehouse this morning and your refund was issued.

Posted 3 years ago

“I love the tiles. Everything was great, delivered on time. Although the delivery charge is way to much for a few boxes of tiles.”

Tiles360 Ltd 5 star review on 11th November 2021

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Posted 3 years ago

Thank you for your review, rating and photo. The tiles look fab in your kitchen. Yes, we agree the cost of delivery for a small order is high. But due to the nature of the product and how fragile tiles are, all tile orders are wrapped to and sent on a pallet. All pallet companies charge on weight with the lowest being up to 250kg. So regardless of whether it is 1 box or 10 boxes, we are charged the same. We do subsidise this charge to the customer currently.

Posted 3 years ago

“We are very pleased about the outcome. The tile is shiny and very beautiful”

Tiles360 Ltd 5 star review on 9th November 2021

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Posted 3 years ago

Thank you for your review and rating. The Knightsbridge white look fab in your bathroom

Posted 3 years ago

“Although I received some broken tiles this was quickly sorted out and I was sent about double to replace them”

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Posted 3 years ago

thank you for your review and rating

Posted 3 years ago

“Loves these tiles! Such good quality and really gives that country/farmhouse/rustic vibe! A few tiles were broken in one of the boxes but we had enough thankfully. My husband isn’t 100% keen on them because he prefers a more modern look but I’m in love! I’ll try to upload a picture once the whole kitchen has come together :)”

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Posted 3 years ago

Thank you for your review and rating. Yes please do upload or send us a photo when your project is complete.

Posted 3 years ago

“Very helpful tiel wear the same as the pictures good value”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“After ordering a load of samples I finally decided on some Stunning blue tiles, when some arrived cracked you sent me a replacement box, many many thanks!”

Tiles360 Ltd 5 star review on 3rd November 2021

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Posted 3 years ago

Thank you for your photo, review and rating

Posted 3 years ago

“Great selection of tiles at competitive prices. Delivery was speedy and came on time-which is hard to come by at the moment. The product was good quality and looks great in our bathroom. When we had an issue with one of the tiles being cracked in transit, good communication and refund for the value of the cracked tile. Overall very positive experience. Will shop here again!”

Tiles360 Ltd 5 star review on 2nd November 2021

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Posted 3 years ago

Thank you for your review and rating. The tiles look great in situ................please upload another when the bathroom is complete

Posted 3 years ago

“Giving one star because the lady who managed to sort out my order after it didn’t arrive three times was amazing. Would never order from you again would not recommend”

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Posted 3 years ago

We are so very sorry your order was so late. We tried our very best to get your tiles to you but unfortunately, your local depot closed for several days without notice to clear backlogs. We totally agree that the delivery service you received is not acceptable and have also put in a complaint to the delivery network.

Posted 3 years ago

“Great service and large selection of quality tiles at a much bigger discount compared to the high street brands. Excellent customer care. Definitely recommend and would use again.”

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Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“Excellent service from ordering to delivery”

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Posted 3 years ago

Thank you for your review and rating.

Posted 3 years ago

“Ordered tiles and they arrived very quickly! They were packaged well, with no damage. Excellent service and tiles are exactly what I wanted! I would definitely recommend these tiles and this company!”

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Posted 3 years ago

“Ordered sombre pink tiles, amazing quality / finish and speedy delivery! Thank you.”

Tiles360 Ltd 2 star review on 29th October 2021

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Posted 3 years ago

This review is not about our company as we do not sell this product. I believe you have got Tiles360 mixed up with the company you purchased this product from

Posted 3 years ago

Many thanks for changing your review to be about our company

Posted 3 years ago

“Great range of quality products at competitive prices. Customer service excellent and order delivered on time.”

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Posted 3 years ago

Thank you for your review and rating

Posted 3 years ago

“I’m pleased with the tiles I bought. They look right in our shower area. Palletways we’re a terrible courier though and wouldn’t recommend using them to Tiles360.”

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Posted 3 years ago

Thank you for your rating and review. There are severe issues in the pallet delivery sector currently. We reviewing several other pallet networks to gain a better service for our customers

Posted 3 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews