Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful! never got a tile, n to chase 2 weeks then they said it was the wrong address on my order, and again waited... when I asked for a refund, they did it only for an item, but I have paid for delivery as well (even nobody delivered an item)...”

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Posted 2 years ago

Thank you for your review. You didn't receive your sample tiles as you put the wrong delivery address when you ordered them. Once you contacted us to ask where they were, this is when the mistake was realised. We contacted the courier company and gave them the new delivery address but it needed to go to a different depot. Because you didn't get the samples the following day, you requested a refund which we did straightaway for the full amount you paid for the sample tiles. There was no refund for delivery as delivery to you was free!

Posted 2 years ago

“Love my tiles. Delivered by 360 tiles all in good order no damage.”

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Posted 2 years ago

“Thank you, absolutely love these tiles, just perfect for my van, great service, quick delivery, great tiles !”

Tiles360 Ltd 5 star review on 21st November 2022

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Posted 2 years ago

“Did have an issue on delivery as most were broken. However the company arranged next day delivery of new ones and they were all fine. Really happy with the end product !”

Tiles360 Ltd 4 star review on 20th November 2022

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Posted 2 years ago

“Sample delivered very quickly.”

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Posted 2 years ago

“Me and my wife was very pleased with the choice we picked they look great we will use tiles 360 again”

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Posted 2 years ago

“Great communication & beautiful tiles at a great price.”

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Posted 2 years ago

“Good service. Tiles much admired by family and friends.”

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Posted 2 years ago

“The products were fine and look great. My only issue was that I didn’t order enough and had to purchase an extra box. I know there is a note on the website telling you to ensure you purchase enough but I still feel the additional carriage charges were unfair and punitive. As I say I was warned and only have myself to blame!”

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Posted 2 years ago

We are sorry you were disappointed with our service when you found yourself short of tiles. All our orders go via a palletised service to ensure the safe arrival of your tiles. The cost of pallet deliveries is calculated by weight with the lowest weight "up to 250kg". We get charged the same amount whether it is 1 box or 10. On overs over £100, we subsidise delivery charges but we have to charge the full amount on small orders. We did remove the small order charge for you as you had previously ordered from us.

Posted 2 years ago

“Great service and great quality tiles”

Tiles360 Ltd 5 star review on 17th November 2022

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Posted 2 years ago

“The tile was well packed and arrived safely. It was really nice but in the end I decided not to use it, was put off also as it said on the website that stock was low. But would consider using it again for second bathroom!”

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Posted 2 years ago

“Ordered a tile sample from yourselves, waste of time the tile came all smashed to pieces in the box and was nowhere near the colour of the actual picture nor design. Safe to say I went elsewhere”

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Posted 2 years ago

Thank you for your review. We are sorry to learn your sample tile arrived smashed. If you had contacted us we could have addressed the issue. We have issued you a full refund today for the cost of the damaged tile you received. Regarding the sample not looking like the image, we do state that tiles can differ in colour slightly from that shown in pictures on the website due to a personal choice of device brightness settings. You did exactly the right thing by ordering a sample before placing an order so you could assess if the colour was right for you, which on this occasion wasn't.

Posted 2 years ago

“Amazing service, very helpful over the phone and quick delivery. Tiles look beautiful”

Tiles360 Ltd 5 star review on 11th November 2022

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Posted 2 years ago

“Love the tile! Looks expensive too, we will be ordering once we have started the Reno”

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Posted 2 years ago

“Great customer service, thank you so much for your help Gina”

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Posted 2 years ago

“Tiles arrived quickly and in good condition. Just had then done today and am really pleased with how they look. They are great quality tiles.”

Tiles360 Ltd 5 star review on 4th November 2022

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Posted 2 years ago

“Amazing service after my initial tile sample arrived broken. Jade called me and wanted to see if there was anything she could do as the order I wanted to subsequently place had also then gone out of stock. She called me back again within 5 minutes having gone away and located enough tiles left for me to do the fire hearth I wanted some for. An amazing level of service which is so hard to find in this digital age. Would definitely order again from them - highly recommend as they actually care about their products and their customers. Very impressed!”

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Posted 2 years ago

“Was broke on delivery”

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Posted 2 years ago

We are sorry your sample arrived broken. If you had informed us we would have refunded you or sent a replacement. I understand customer service has been in touch with you and a full refund has been issued.

Posted 2 years ago

“Great tiles. Unusual size that we were looking for. Website very easy to use. Delivery when they stated. Couldn’t be happier. Not put up yet”

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Posted 2 years ago

“Really beautiful tiles, well made and look amazing with my dark blue cupboards in a small utility room. Great value for money and very speedy delivery.”

Tiles360 Ltd 5 star review on 28th October 2022

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Posted 2 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews