Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 742 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

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“Product is 5 star. Fabulous tiles which work well and worked and looked as described. Extremely well packaged and transported. Customer service could be better. Not quite nailed their customer centric behaviours or service delivery tone.”

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Posted 2 years ago

We are very sorry you didn't receive our usual high standard of customer service. We were having technical difficulties at the time you were trying to order and this hampered the help we could give you

Posted 2 years ago

“Tiles are great but 2 samples arrived broken so took the polish off our experience as customers.”

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Posted 2 years ago

“Service was excellent, helped me from start to finish. Tiles look better than I expected, would definitely recommend”

Tiles360 Ltd 5 star review on 26th October 2022

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Posted 2 years ago

“Really good quality tiles and the samples arrived promptly. Delivery was spot on the requested day. A happy customer would definitely buy again from Tiles369. Each tile came individually wrapped and on a pallet so none damaged.”

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Posted 2 years ago

“Whilst the tiles are Ok your delivery contactor is hopeless along with the tile boxes. Every box of tiles had split open on the pallet luckily you shrank wrapped the pallet and only three tiles had broken once I found them all. Your delivery contactor had sub our delivery to another company, yes I know we paid for kerbside but normal they reverse onto the drive but not this delivery driver's kerbside was kerbside”

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Posted 2 years ago

Thank you for your review and rating. We are sorry to hear you are disappointed with the delivery. Yes, you are correct, it is kerbside delivery. The drivers are not insured on your property but at their discretion they will try and get a pallet delivery as near as they can.

Posted 2 years ago

“Beautiful tiles look more expensive”

Tiles360 Ltd 5 star review on 21st October 2022

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Posted 2 years ago

“Excellent communication, very friendly and helpful lady i spoke to. The tiles look the same as on line and as my sample. Good price too for what i purchased. Love my tiles on the floor cant wait to get my kitchen in now!”

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Posted 2 years ago

“Excellent tiles and service. Expensive delivery cost’s but I suppose they are quite heavy.”

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Posted 2 years ago

“Make sure you check the tiles on delivery. I ordered 5 boxes. 3 quarters of one box the tiles were broken. I didn’t open the box until I’d had them for a couple of weeks then it was too late to complain. I managed to do the job with no tiles to spare, literally going through the scraps! Looks good!”

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Posted 2 years ago

We are sorry to know you had a few damages on your order. We ask for tiles to be checked within 48 hours of delivery so we can establish how and when the damage occurred in its journey to you and compensate you occuringly.

Posted 2 years ago

“very good and efficient service, cannot fault them at all.”

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Posted 2 years ago

“The tiles look great. We plan to have them laid next week, so will have a better picture of how they look once laid. I'm giving you a 4-star rating because when they were delivered the delivery lorry only had a small pallet trolley that couldn't be used to put the tiles on our stone drive. This meant that they were placed on the footpath and I had to move them all by hand. To improve your service, please can you use couriers that have the correct handling equipment to deliver your products to the satisfaction of your customers. Thank you”

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Posted 2 years ago

Thank you for your comments regarding delivery. The delivery is made by a pallet truck to the kerbside only. However, at the driver's discretion, they may try to get the tiles onto a driveway if it is flat, the ground isn't loose and there are no steps.

Posted 2 years ago

“Really good and trustworthy delivery exactly when u want it”

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Posted 2 years ago

“Good quick delivery service”

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Posted 2 years ago

“Gorgeous tiles.”

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Posted 2 years ago

“Tiles where very good quality. sizes where smack on the money. outstanding finish we are definitely purchasing more to complete through into out living room delivered on time.”

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Posted 2 years ago

“We purchased some outdoor porcelain floor tiles. They arrived on time, undamaged and they look amazing. Would definitely buy from 360 again.”

Tiles360 Ltd 5 star review on 23rd September 2022

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Posted 2 years ago

“Easy to order, prompt delivery”

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Posted 2 years ago

“Fantastic looking tiles and great quality for double charged porcelian ! Delivered on time and packaged very well ! Not 1 broken, chipped or cracked ! Very pleased , most importantly the customer was too.”

Tiles360 Ltd 5 star review on 18th September 2022

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Posted 2 years ago

“I needed some brick tiles to refit on a cafe , and they look absolutely brilliant when they’re up with a light grey grout”

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Posted 2 years ago

“The reason for one star review is as follows. I had to pay £70 for one pack of tiles that was £32. I had ordered 3 packs of tiles previously and paid £25 for delivery which was fine. However we did some work on our wall and needed just one pack to replace the tiles we had. So we only needed one pack. Delivery has since jumped up to £55 for my area which is in London. In addition they added a £15 surcharge for a ‘small order’. This is why I had to pay more than double the cost of the item itself. I did phone and discuss with them and explained I was a previous customer, they said there was nothing they could do. I was essentially held to ransom and had little choice but to go with the order as half the large wall in my kitchen has the same tiles. Can’t source them anywhere else. I explained that I now wish I had gone with another national chain for tiles as they charge far less for delivery or have stores around the country where you can collect. It’s a shame as people want to support local or small businesses but these prices are simply too high. More acceptable if you are bulk buying I suppose. The tiles themselves are absolutely fine.”

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Posted 2 years ago

Thank you for your review and rating. We appreciate all reviews whether positive or negative about our products and services. We totally understand why you would be frustrated with the cost of delivery. We try and make all our prices as fair as possible for everyone but unfortunately, we have had to make some price adjustments to cover the ever-increasing costs of manufacture and delivery of tiles. The introduction of a small order surcharge of £15 for orders under £100 is just one of the ways as a company we have been able to keep our tile prices as low as possible during these testing times. Let me explain this further. Due to the nature and fragility of the product, all orders are delivered on a pallet. Pallet delivery companies charge in weight bands with the smallest being a weight up to 250kg. This means we are charged the same price whether that is 1 carton or 20 cartons. We actually pay more than we charge a customer for a palletised delivery. Once prices of fuel and energy are more stable and come down to an acceptable level for everyone, the small order surcharge will be removed from the delivery cost to our customers.

Posted 2 years ago

Tiles360 Ltd is rated 4.7 based on 742 reviews