Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.50

4.5 Rating 460 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great tiles!”

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Posted 4 months ago

“Speedy setvice snd good communications”

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Posted 4 months ago

“Bought 12 square metres paid £44 delivery realised I made a mistake in my calculations needed another 2 square metres still cost me £44 in delivery more than what I paid for the 2 square metres of tiles. Rubbish.”

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Posted 4 months ago

“Absolutely love this tile and it has completely transformed the cloakroom it was used for. I have re-ordered this tile for a second house now and am excited to get it installed.”

Tile.co.uk 5 star review on 17th May 2024

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Posted 5 months ago

“Prompt service and delivery of various samples and the eventual 11m2 of tiles ordered. I would certainly recommend you to anybody.”

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Posted 5 months ago

“The tiles were delivered on a Friday afternoon and when the builders turned up the following Monday and started to unpack the tiles from the pallet, they found that either a whole box of tiles were broken or individual ones within a pack were broken. When I reported the issue to Tile.co.uk, they said that because I had failed to report the issue within 48 hours, they could not replace the tiles. Eventually, they agreed to replace the tiles but wanted photographs of the broken tiles and based on this, they would get three replacements boxes sent out the following day. They never arrived!! When I contacted them again, they changed the goalposts and said that they would need individual photos of all tiles that were broken with a photos of the boxes with each tile from the box. Since two weeks had passed since reporting the problem and with most of the tiles having been unpacked, laid and boxes thrown away, clearly I could not comply with their request. It seems that they carefully craft their story and change goalposts to avoid replacing product that had been delivered as broken to defraud the Customer of product that they have paid for and which should have been delivered intact. I am sure the £4,500.00 we paid for the product would have included insurance!! I finally contacted them again today and they said they never guaranteed to send replacement boxes and are now indicating they will send out one box today. We shall not hold our breath as the frequent lies hold nor more credibility. We have bought tiles previously from other suppliers and where a substantial quantity are delivered on pallets, there are invariably some that get damaged. Other suppliers have replaced damaged tiles without question. If you want to avoid dealing with slippery tile companies, based on my experience, I would recommend avoiding Tile.co.uk at all costs. When you have enough on your hands dealing with a building project, the last thing you need is someone like Tile.co.uk, show lie, prevaricate and change their story continuously. Too much stress and anxiety! Best avoid this crowd!”

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Posted 5 months ago

Hello Ash, thank you for your review. Reviewing your email thread we can see you did indeed send photos showing 5 broken tiles only. When you requested 3 replacement boxes (15 tiles) we did ask for photo evidence as we explained we sell by the tile and not by the box. We do offer either replacements or a refund on any broken tiles received but we require photos showing the total number of tiles. After 2 weeks of waiting for photos from yourself you then asked for an update on the replacements and we have now confirmed 5 tiles will be sent out as replacements due tomorrow. As you have stated we do request orders are checked when delivered and any damages reported within 48 hours with photos so we can make a claim with the delivery company.

Posted 5 months ago

“Love our tiles. Very pleased”

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Posted 5 months ago

“Very good and nice tiles.”

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Posted 5 months ago

“Lovely tiles. They look great on my kitchen floor.”

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Posted 5 months ago

“Beautiful tiles from Tile.co,Uk. The service was great and delivery swift. No problems whatsoever. Thoroughly reviewed. I am living the way my kitchen looks.”

Tile.co.uk 5 star review on 4th May 2024

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Posted 5 months ago

“Superb service,received order in 2 days. There were some damages which were replaced after prompt communication with the team. Highly recommended.”

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Posted 5 months ago

“Lovely tiles”

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Posted 5 months ago

“Nice tiles. Great customer service. Tiles were out of stock and they emailed me personally when in stock. Arrived well packaged and promptly. Don’t know what after sales is like but hopefully good.”

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Posted 5 months ago

“great quality tile.. just the look I was after.”

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Posted 5 months ago

“Hello Beautiful tile Aged Blue. Love the worn vintage look for our new wet room Sample was too small to judge so I ordered a full size one. Came very well packaged Tile true to online image Our plumber will be placing the order shortly.”

Tile.co.uk 5 star review on 25th April 2024

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Posted 5 months ago

“I was so impressed with this company and these tiles, and also the prompt delivery. The first tiles arrived on a pallet - so you have to carry the boxes inside yourself - but the second delivery was carried into the house. The individual boxes are quite heavy. The sample tile was extremely helpful because it gave a better idea of colour and effect, and the quality was fantastic. The paperwork was clear, and everything went smoothly.”